what a joke of a company
Dropped out 6 times on this garbage NBN FTTN been on hold for 30 mins best thing is too opt out of the network as its been the worst company and I've been with a few last few years just pathetic nobody is there to answer the phone 30 mins wait than go through their script and can never listen
Terrible service, terrible customer service
Worst provider ever, took over a month to get connected, finally for connected, experienceed 2mbps on average, supposed to get over 40mbps. Took over another month to get that fixed, was told my plan was perfect for gaming yet got very high ping, paid for a gaming add-on and still experiencing high ping, contacted over 15 times with no result, call back again and have to start again, it's like they delete your last contact. After 2 months of high ping and still no result but happy to take my money. I said I've had enough of this and was told to "pay is $200 and leave then". Been 3 months nearly and still can't do online gaming. Seeking ombudsman advice this week.
sorry l signed up to my Republic
since l signed up with My republic in mid December 18 l have had nothing but problems with my dowload speed, l signed the 50mb/s plan and so far l lucky to get 12mb/s and as for weekends and evening l,m down to single figures,( picture freeze and drop outs) as for the "service dept" there stock answer is to reset the modem or the problem must be at my end, no follow up service and no call back when they say they will, Do not sign up with this company
No words for My Republic
OMG! I have no words for My Republic. There service is really disgusting. For 4 months I had been living with stress from them. I’m paying $59/month for the pain that I don’t deserve. I followed every step to diagnose the problem and they say it’s not enough. Whatever you do, don’t get My Republic.
Wont answer phone for 2 weeks kept me on hold for 2hrs
Customer service is non existent no help at all ive tried live chat ringing email everything they will not contact me back or answer there phone very dissapointed in my republic
terrible customer service
Service was fine up until I wanted to disconnect at the end of my plan I had to call 3 times to get this done and then got sent an invoice got payments taken out in February. From then I couldn’t get through to anyone on the phone, no reply to emails and got nowhere on live chat
Been signed up with MyRebublic for 3 months now 90% of that time my internet hasn’t worked it switches on and off randomly. The real issue is I’ve been paying for a service that I have not been provided and to no end ringing there customer service is nothing but music for 3 hrs just to have the line drop out on you I have sent emails countless with no reply except one they sent one back saying your problem has been rectified walked outside nope still red light on the modem problem not fixed so another email back with no reply tried power cycling etc we are in a new house I was with iprimus without a wink of drama internet worked day in day out. Just need someone to answer there phone they answer straight away when you are interested in a connection actually 12hrs a customer rep was in contact with me. Oh and don’t pay ya bill bet they are quick about getting hold of you then.
Abysmal connection time - blame shifting and utterly uninterested in getting our internet connected quickly
MyRepublic have shifted our connection date out by at least 15 extra days to have “a technician come by to switch a wire” in a local internet delivery box.
Our household has run out of existing providers internet, and each member of the house has spent in excess of $50 of extra data on our various mobile hotspotting for basic internet service. MyRepublic simply don’t care or budge.
Any other provider might pay to have the service connection sped up in lieu of the $100s we’ve colllectively spent waiting for MyRepublic to connect us, but nothing. They simply “can’t help, it’s out of their control.” If it’s not in their control, how are they a provider? Very strange. Wouldn’t recommend them to anyone.
Don't waste your time.
MyRepublic will promise you high speeds just to get your money. They will get you the modem fast and connect you quickly but thats where it ends. Do not waste your time or money with this rubbish mob.
You won't even be able to watch Netflix if 1 other person is using the net.
I have fibre to the node nbn and was put on the nbn100 plan. MyRepublic delivered me an average speed of 34 over 1 month.
I was originally with dodo, they were ok but had a lot of dropouts but still got an average of 42 but everyone could use the net and watch Netflix.
I am now with TPG and very happy. Speeds are averaging around 48.
MyRepublic customer support is the worst. Don't hold your breath waiting for a call back or a reply via email. I am still waiting for a reply 1 week later to confirm cancellation.
Purely based on customer service
Slow customer service, waiting time is minimum 30 mins every time when we call. Staff are not confident on what they are doing and unreasonable explanation. No follow ups and response on the matter we raised in past. Not impressed as a new client.
Slow internet speeds, non-responsive to requests for assistance. Basically unusable. Continuously drops out. I would stick with the bigger providers. Supposed to get 100mbps instead am getting 1-3mbps. This is even in the middle of the day when everyone in the neighbourhood is at work.
Don't sign up with this company
Slow download speed single figures at weekend and evening, several calls to "customer service" on helpline stock answer reset your modem, stop/start TV dropouts and cannot login, Don't sign up with company.
Continuous dropouts. Internet unavailable for days. It takes up to an hour waiting in queues to talk to support who follow the same script every time, wasting even more of my time before finally checking their records.
this is a joke of a network
using a 3rd party router that ive used for many other companies and now being told i cant use it because its a 3rd party router what is a stupid thing too say as ive been with this company for a few months and this is the first time there has been dropouts slow speeds and being blamed on the 3rd party router what is a joke thats a false thing too say and being on hold for 30+ minutes my opinion dont bother with this company
Good speed but zero customer service
I recently switched to NBN from my old ADSL but when I checked, they are double charging me as they left my old connection active. Contacted them via live chat as no one ever answered the phone. They just said that they forgot to deactivate the old account which is totally irresponsible. No apologies or whatsoever. They just opened a ticket for the issue.
Two weeks have passed, my ticket is still open and my billing keeps on running on two accounts!
Contacted them 5 times now and haven't received any acknowledgement at all on any of those reports.
Very Disappointing - Very poor customer service
- Every time i called them for technical support there is a 50-80 minutes call wait.
- They have a brilliant chat system- which is a joke in my case As i start to go to work at 7am and come home 8pm ... My republic chat hours are between 8am to 7.30pm
- Now come to the problem, they claim their internet is for Gamers which is false advertising they should advertise by saying "PC gamers" for console gamers there is no such thing as that
- I have attached the following speed tests on my 100/40mbps plan.. as you can clearly see they only boost the sydney traffic. everything else is a joke.
- I live in melbourne and i paid for 100/40.. sadly for melbourne traffic i am only getting 50mbps
Terrible service better switch to Telstra
I have been with my republic for just over year now. My last direct debit wasn’t successful and my service got disconnected
When I call customer care they said they can’t over ride the system I’m sure there is a way. Come on
Abysmal customer service - now not responding to cancel service requests => continual invoicing
We signed up over a year ago on a 12month plan. Once the plan expired the quality of the service deteriorated dramatically - multiple+++ drop outs per day, cant zoom, couldnt run Netflix etc, evening speeds got even worse. We have fibre directly to our door! We made several attempts to rectify via Chat / 1300 and email . All operators insisted on following a strict process even though we'd called twice before that day. In the end it was easier to change providers - we advised of discontinuing service. Received an invoice again - made written complaint to customer service -never received a reply. Now I cant cancel the service without calling them AGAIN!!!
I Thought I'd Give Them a Second Chance.... TERRIBLE MISTAKE!
I thought it would teach us a lesson already with our ADSL2+ debacle but thought we'd give them an opportunity to redeem themselves. STAY AWAY if you can!
My partner signed up for an NBN contract on 08 Jan after MyRepublic confirmed that NBN FTTN is available and was advised that it would take up to 20 Business Days to have the connection activated. Tomorrow will be the 20th day and still no sign of light. We contacted on 29 Jan to follow-up. Was told to give them 24hrs to get updates. 24Hrs later, was advise to allow more time to complete. Contacted today (4 Apr) but was advised to check with them again tomorrow. I would have thought that being with MyRepublic with ADSL2+ (crappy) will make it easier to convert to NBN since we have been advised by NBN Co that FTTN is now available for our address. I just don't understand why a company would reconfirm that a connection is available only to be told that they are still waiting for NBN. Plus, I have ordered my router and they haven't even done anything to it yet! JUST BE TRUTHFUL TO YOUR CUSTOMERS AND YOU'LL LIVE LONGER!
Tomorrow is the 20th Business Day, if we don't have our connection... WE MIGHT AS WELL CANCEL AND GET OUR MONEY BACK!
We don’t have internet for 5 days now and MyRepublic is doing nothing to fix it. We had to wait for an hour on the phone last Friday before someone spoke to us but they weren’t able to fix it. It’s Monday now and it is still not fixed. They won’t let us speak to a supervisor, just asked us to wait, but for what? Didn’t say if they will call us back or will they fix it... nothing!! Worse, we’re still paying for it!!
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