Customer help NO HELP
I have now sent stacks of photos several emails, made phone calls all to no avail apparently it’s my fault for choosing the bed!
Wish I’d read reviews before I bought it.
Purchased in February 2021 at Forty Winks.
DO NOT BUY!!!
First of all, I do not want a generic reply.
Long story short.
Do not buy the My Side range or from the Kingsdown company. Very poor customer service.
We were told when we started to look at mattresses that the My Side range is the only mattress we need to look at and was the only one to give us all the support we need. They gave us a really good deal, Obviously, they need to sell these mattresses
The mattress was great when testing in the shop but now very unhappy with it (have only owned it for 4 months). We sent it back due to colours...being on the wrong side after owning it for a month(which was a nightmare to get that done), apparently, it had no fault but now magically feels correct. Feels like we are sleeping in a canoe but there's nothing we can do, according to them its normal. Save your money, we now have a $4000 Mattress in the spare room and have gone back to our old mattress.
Purchased in November 2019 at Forty Winks for $4,000.00.
Waste of money!!!!!!
Bought the Series 8 and thought upon arrival of the mattress that there seemed to be a dip in the middle. Thought it was the slats so replaced them and over time the 'dip' has become worse to the point that I have lower back pain which is affecting my walking. Rang store and raised a warranty claim and waiting for a reply. Total waste of money, wouldn't recommend to anyone to buy.
Purchased in November 2018 at Forty Winks.
Best night sleep I have had. Expert service at Forty Winks!
Very comfortable and supportive. Was put on the machine and tested for the right support system and it was helped with my night sleep considerably. Will be recommending this product for everyone and Forty Winks.
Purchased in January 2019.
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Questions & Answers
Considering the reviews for the my side series 8 mattress are they really as bad as what they are saying . These reviews are just over the last 2 years. Have my reserves to purchase the mattress now.
Its up to you. I wouldn't buy a soft one as they develop a dip which is not good if you have a sore back. But I was very happy that Myside replaced mine free after inspecting the dip. Frankly its worth reading a Choice article. You don't need to spend thousands of $ to get a good mattress.
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