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Great product, good service
Having a showroom in Sydney made a difference for us as we could really see what we were buying Online. The dining table was as per the spec and the delivery was super fast as well. Thanks to Simon for his excellent customer service.
Found this shop online and was a bit skeptical spending $2000 without first inspecting the products.. but I was convinced by all the good reviews online! Delivery was super quick and when there was a minor problem, Simon responded very quickly and sent out replacement cushions the very next day. After sales service is 100/100. and the set looks super good. Only thing though, i wish the delivery guys would help carry it into my backyard because that 10 seater mirror was no joke - it was super duper heavy!!
Great style & Quality
quick delivery. Excellent quality and style, very impressed. Simon responded to all queries, excellent communication. Table easy to assemble, however, need two strong people for glass top, thick and heavy
Best investment Ever
Simon, thankyou so much for all your patience, l must of drove you nuts with all my calls.
So from the bottom of my heart l just wanted to say Thanks.
Your company is the REAL DEAL your products are Top of the Range and Are Made to Last.
This is A Excellent Quality Outdoor Setting.
When l opened up the first box, l saw the quality and l was so pleased, then l saw the support bar's OMG was my words and then l put it all together and sat on it.
Honestly, if anyone out there is looking for the Best Quality, then please look no further.
I purchased the 9 piece outdoor dining setting and I am absolutely thrilled with the quality. The service from My wicker is outstanding (thanks to Simon) but the transport company (TC transport) unfortunately was very poor. The driver wanted to leave 5 massive boxes on my driveway and I had to beg him to at least bring them into the house which then my 2 daughters and I had to carry outside! $150 delivery is not worth that kind of service. I am very disappointed in the delivery service and would not recommend TC Transport to anyone.
Best quality, never buy others this is best
Ok so i thought wicker was all the same until i went and sat on a few to explore quality. Now i can tell you MyWicker is fantastic! I went to the display and sat on them. Ok it was good. But it was sooo much better than a few cheaper ones i saw.
This quality is the best you can get. So please if you ready my review trust that i have done the ground work for you.
I ordered online and delivery came in 7 large boxs. Omce i opened boxs they all came together so easy and fast.
We are very happy and wrote this review to help others when choosing online.
Excellent furniture, amazing service
So look: pretty much all outdoor stuff is manufactured overseas and shipped to Australia by retailers (unless you want to pay literally three to five times as much). Whether you're buying from Harvey Norman, or Burning Log, or Amart or whatever, any kind of wicker furniture is made by our good friends in the PRC. Welcome to global capitalism, is what I'm trying to say.
Having said that, buying big, expensive things online can be a trying experience. You're never sure if you're going to get quality products, or if the 'sales' end (and I use t...hat term very loosely) is going to be halfway decent. I can say without a doubt that My Wicker is an absolutely fantastic outfit and you needn't be concerned with the above. We ordered the seven way outdoor setting, and it arrived within four days. The quality is great: it's not heavy duty steel or anything and it is quite light, but seems sturdy enough and the wicker looks like it will last a long time. We had a slight issue in that we had the right number of cushions, but for some reason we didn't get enough of the right sized ones (although in a strange twist we did receive four 'mystery' cushion covers that were about one and half times the size of what we needed). Weird. At any rate, i called Simon on a Thursday with my problem, and replacement covers arrived Friday morning. Can't complain about that! Long story short: good quality furniture, fantastic customer service , don't hesitate to buy.
- My Wicker
Never thought id buy such a large important piece of furniture online but we did. 5 piece grey wicker outdoor lounge. Simon was exceptional from start to finish. There was a slight mix up with delivery but this was the 3rd party transporter's fault, not My Wickers fault. Could not be happier with the product and the outdoor protection covers we purchased as an add on. Cushions also excellent. I would not hesitate buying online from my wicker in the future
No fuss no nonsense and fine product,
Visited showroom and was impressed with the quality and always good to talk to the owner of the business(Simon).
Purchased 7 ways lounge setting online.A minor hiccup or two in ordering and delivery but Simon sorted it all out promptly.Recommend this company for the products and the service from Simon.Our lounge setting was ideal for our outdoor entertaining area.
I made my purchase online and from the beginning simon was prompt in replying to my emails and happy to adjust my order as i changed my mind afterwards. He was happy to refund me the difference with no hassels. I received my product a little over a wk after making the order and i was more than happy with the quality of it. It was perfect!
Would definitely recommend them to anyone and will shop with them again if i need anything more
- My Wicker
Simply the best product and customer service
We purchased online and found the customer service to be excellent and helpful. The product we purchased was - SEVEN WAYS DINER LOUNGE WICKER FURNITURE SETTING.
Which we are very happy with the quality, you won't find better. We had a bit of a look around before buying this and the pricing is a lot higher in stores and is not as good in quality. We estimate to have saved just over $1000 purchasing our setting compared to others in the market.
Very happy with our purchase. The setting is large sturdy well made and comfortable. Perfect for our family the the use we require. It also has a weather cover if required.
- My Wicker
Two seater sofa for alfresco
After much searching online, I decided on this company - their website was informative and they had just what I had been looking for - a good looking, right sized for my space sofa. Wasn't looking for a side table but that came as part of the set so a bonus really.
Purchasing process was easy - I had email correspondence with Simon to assist me (I am located rurally). Delivery was swift but unfortunately part of my sofa arrived damaged - this situation was rectified immediately by Simon and a replacement was back with me in a couple of days.
The quality is great, product is as described online, service excellent!
I will not hesitate to recommend them.
- My Wicker
Excellent product looks great on our patio, very flexible configuration.
Found it on-line after looking through stores for over a month. Was able to visit their warehouse showroom to see first hand and we were impressed. Ordered Saturday and delivered following Friday.
- My Wicker
Purchased Friday lunchtime with request for phone call when it was due to be delivered. Got email confirmation as well as a phone call on the delivery day advising ETA.
The delivery came as advised - the very next day after I ordered no less!!
Great quality, as it was advertised. Can't recommend highly enough.
- My Wicker
Could not be happier with the service we recieved from Simon. We purchased online and recieved our product less than a week later. Simon was prompt with replies to my questions and was more than helpful. The setting we purchased was exactly what we were after but could not find in any store in Adelaide. I would highly recommend My Wicker to anyone looking for outdoor furniture. A pleasure to deal with and a high quality product delivered. Thankyou!!
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