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Myer
1.9 from 1,608 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (222)
  • Return Claim MadeYes · No (395)
  • Shipping
    2.2 (124)
  • Customer Service
    2.8 (109)
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absolutely disgusted

published

i ordered boots online. For some reason my account reverted to my old address (havent lived there for 2 years) . I immediately called myer and was told I would have to redirect through australia post . I called Australia post and after 2 hours of being on hold and being generally messed around I was told MYER HAD PUT A NO REDIRECTION ON MY PACKAGE. So there is nothing I can do, I have lost my very expensive boots. I have shopped at myer my whole life , I will never shop there again.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
RosieRose

RosieRoseClifton Springs

  • 2 reviews
  • 1 like

Careless delivery.

published

Despatched from 3 different stores. Delivered by Aust Post, left in full view of the street on different days. 2 out of 3 items stolen. NOT IMPRESSED, CARELESS.

Incentivised ReviewNo
Return Claim MadeNo

Best Customer service at Sleepmaker at Myer in Brisbane city.

published

We went to Myer in Brisbane City to purchase mattress at Sleepmaker. The customer service was absolutely outstanding. The Sale person(Chris) had very good knowledge of all different range of products and helped us to find the most suitable and affordable mattress for us. I will definitely go back again to purchase next one from them in the future.

Customer Service
Return Claim MadeNo
Store LocationMyer at Brisbane City
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David C.

David C.Sydney, NSW

  • 6 reviews
  • 3 likes

Quality Products on Budget Price

published

I have been customer for Myer since I cam to Australian 20 years ago. Those guys always have generous special prices with a very good quality.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMyer
Un_Happy

Un_HappyAU

  • 3 reviews
  • 3 likes

Now that was a waste of $130+

published
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Shipping
Incentivised ReviewNo
Return Claim MadeNo
Grace K.

Grace K.Sydney, NSW

  • 2 reviews
  • 1 like

Do not shop at Myer

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Hannah H.

Hannah H.South East Queensland, QLD

  • 2 reviews
  • 1 like

I got scammed $130

published

I went to purchase a bag online, and it kept coming up with general error, tried again and same response until my card got declined; turns out the money was coming out but my order wasn't going through now I will have to contact customer service honestly can't believe they are still in business its an actual joke.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Terrible website

published

Unable to purchase without creating an account, then I tried creating an account but did not go through......fix your website ...I’m frustrated....how on earth do you expect people to shop for half yearly sale

Incentivised ReviewNo
Return Claim MadeNo
Rachael

RachaelGreater Melbourne (Outer), VIC

Website not working!!!

published

Cant add items to bag without joining - go through the process and nothing happens - please fix your website!! Why does my review need 20 words? Bizarre

Incentivised ReviewNo
Return Claim MadeNo
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Ris

RisGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

Terrible service - very disappointed

published

I bought a watch online for my brother for his birthday. The watch came in a totally different brand box with no warranty or instructions. Called online centre who said ' can't do anything about that... you could try to find one yourself in a store!!!' Tried to ring multiple Myer stores - mostly no-one answered or
' could not help'. Time consuming and frustrating. Have been loyal to Myer in the past but would avoid online at all costs. Just not worth the grief. I regret not reading Product review earlier as I would have thought twice.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

must sign up to purchase

published

To add an item to bag, was directed to a new page to join Myer which I didn't really want to do but was shopping for my mother. Completed the form, clicked on 'join myer' and nothing happened. Tried to add item to bag, went round in circles. Useless. Found it impossible and frustrating. Was unable to shop.

Incentivised ReviewNo
Return Claim MadeNo
Mary

Mary

  • 3 reviews

Very helpful staff

published

I shopped at Myer Maroochydore last Friday and bought 4 clothing items which were on special (buy more and save more!) The total amount was $204. When I checked the online prices, they were more cheaper by $30. So I went back to the payment counter and I was served by Sarah. She has assisted me by refunding the $204 and then matching the online prices. She told me that they don't always do this assistance so I have to be careful next time. I find it very misleading that the instore shop prices is different from buying online. Anyway, she helped me and I was very pleased with her service. Bravo Sarah!!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMaroochydore Qld

Cancelled after a week. No update or communication

published

Ordered a pair of shoes. No update through the week. By the Friday, it was cancelled. Limited information and no rectification

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo

Cancelled my order.

published

Ordered a microwave oven. Next morning I get an email advising that the order was canceled. No reason provided. Myer still has my money.
Pathetic.

Incentivised ReviewNo
Return Claim MadeNo
Disgusted

Disgusted Greater Melbourne (Inner), VIC

Steer clear of their Ebay store

published

So I bought a suitcase from Myer off their official Ebay store and paid with Paypal and a few days later they decided that they had made a mistake with the cost of the item and decided to refund the money and cancel the order. Just disgusted at their treatment. Last time I buy from Myer Ebay and really Myer generally. You can't trust them. Steer clear of their Ebay store, don't believe what they have for sale!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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Questions & Answers

Harriett G.

Harriett G.asked

Myer

Hey.
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.

1 answer
Reviewer R.
Reviewer R.

If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry

David Briggs

David Briggsasked

Myer Online Store

Hi, do you have in stock a pair of Grosby mens "marcy" navy slippers size 7
David.

2 answers
David Briggs
David Briggs

? please answer my question, David.

Reviewer R.
Reviewer R.

Yes at my store

Ian Wilson

Ian Wilsonasked

Myer Online Store

Hi there I have ordered the Beatles lego and noticed the money has come out twice ,once on Weds 14th April (with my reward taken off )and again on the 23 April for the full price of $129 ,could you please explain why to me as I only wanted one of these .Thanks for your help cheers Janice

1 answer
Reviewer R.
Reviewer R.

Why ask consumers?

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