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Myer

Myer (page 2 of 108)

Online Store, Retail Stores
1.9 from 1,608 reviews · View Statistics

Reviews

  • Product Quality
    2.6 (346)
  • Return Claim MadeYes (128) · No (395)
  • Shipping
    2.1 (195)
  • Customer Service
    2.6 (159)
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Ha p

Ha pSydney, NSW

Guess bag

published

Received wrong product of big w in Myer product delivery. Never buy from this crap online store. They are unhelpful without investigation they said we can’t help. People loose money because of the persons they hired online who use there brain what they think and deside. It takes them 15 mins to investigate matter lol I will suggest cops to hire Myer online staff for investigations :)

  • Thumbnail
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Incentivised ReviewNo
Rachael

RachaelGreater Melbourne (Outer), VIC

Website not working!!!

published

Cant add items to bag without joining - go through the process and nothing happens - please fix your website!! Why does my review need 20 words? Bizarre

Incentivised ReviewNo
Return Claim MadeNo
Ris

RisGreater Melbourne (Outer), VIC

  • 3 reviews
  • 5 likes

Terrible service - very disappointed

published

I bought a watch online for my brother for his birthday. The watch came in a totally different brand box with no warranty or instructions. Called online centre who said ' can't do anything about that... you could try to find one yourself in a store!!!' Tried to ring multiple Myer stores - mostly no-one answered or
' could not help'. Time consuming and frustrating. Have been loyal to Myer in the past but would avoid online at all costs. Just not worth the grief. I regret not reading Product review earlier as I would have thought twice.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
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MJD

MJDAlbury

  • 15 reviews
  • 11 likes

Too many issues to mention.

published

I have had multiple issues with Myer.
Including false advertising, issues with online purchases. I would avoid them at all costs if they were not the only local retailer that sold some of the things I want.

Product Quality
Incentivised ReviewNo
P H

P HPerth WA

ONLINE STAFF REALLY HAVE NO IDEA!!!

published

I ordered online and received all of my items ok but a week later received another parcel addressed to me but none of the items received had been ordered or paid by me. I did the right thing and called Myer Online and after one phone call and many emails I was told they would send me a post bag and I need to drop it off at a Post Office!!!
Sure I said, when you re-imburse me for my time and fuel costs!!! Not once was I offered compensation or a reward for being honest. Instead I was treated like I owe them to return the goods!!! These guys really can't get much right!!

Incentivised ReviewNo
Gina

Gina Sydney, NSW

where is my refund please

published
Incentivised ReviewNo

must sign up to purchase

published

To add an item to bag, was directed to a new page to join Myer which I didn't really want to do but was shopping for my mother. Completed the form, clicked on 'join myer' and nothing happened. Tried to add item to bag, went round in circles. Useless. Found it impossible and frustrating. Was unable to shop.

Incentivised ReviewNo
Return Claim MadeNo
Mary

Mary

  • 3 reviews

Very helpful staff

published

I shopped at Myer Maroochydore last Friday and bought 4 clothing items which were on special (buy more and save more!) The total amount was $204. When I checked the online prices, they were more cheaper by $30. So I went back to the payment counter and I was served by Sarah. She has assisted me by refunding the $204 and then matching the online prices. She told me that they don't always do this assistance so I have to be careful next time. I find it very misleading that the instore shop prices is different from buying online. Anyway, she helped me and I was very pleased with her service. Bravo Sarah!!

Customer Service
Incentivised ReviewNo

Cancelled after a week. No update or communication

published

Ordered a pair of shoes. No update through the week. By the Friday, it was cancelled. Limited information and no rectification

Product Quality
Shipping
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Cancelled my order.

published

Ordered a microwave oven. Next morning I get an email advising that the order was canceled. No reason provided. Myer still has my money.
Pathetic.

Incentivised ReviewNo
Return Claim MadeNo
Disgusted

Disgusted Greater Melbourne (Inner), VIC

Steer clear of their Ebay store

published

So I bought a suitcase from Myer off their official Ebay store and paid with Paypal and a few days later they decided that they had made a mistake with the cost of the item and decided to refund the money and cancel the order. Just disgusted at their treatment. Last time I buy from Myer Ebay and really Myer generally. You can't trust them. Steer clear of their Ebay store, don't believe what they have for sale!!!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo

Terrible online store staff

published

I went to werribee store with the help of store manager to place an online order. Manager told me she will make it click & collect at werribee store since there is no stock in werribee but have stocks in chadstone.
Next day my order got cancelled by online customer service staff called Josie. Reason being no stock in werribee.
This is such a joke I know there is no stock in werribee that’s why the manager helped me to place the order.
Myer Online said they need to refund my gift card but it takes 3-7 days to process.
Was planned to be a gift now my plan got ruined.
Disappointing and wasting my time

Incentivised ReviewNo
Return Claim MadeNo
Inderpreet K.

Inderpreet K.Sydney, NSW

Debbie from YSL department

published

Debbie from YSL very nice person. Very friendly. Very informative and supportive. I always buy from her now. She’s very helpful as well and dosen’t judge you if you take your time to decide and ask her about discounts and stuff.

Product Quality
Customer Service
A Khan

A KhanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

myer online store is a joke

published

Every-time i buy something from them, i get an email after a few days that my order has been cancelled. If you don't have a product, update it on the website as 'out of stock '. Shame they have such an amateur group of software/website developers running their website.

Either fix your website or burn your internet servers to the ground. i will let you borrow the accelerant i have.

Incentivised ReviewNo
Tina

TinaSydney, NSW

Promises click and collect order b4 Mother’s Day and I am still waiting 4 an email to inform me when to collect order

published

- dress ordered Sunday 2nd May
- click & collect from store
- the tracking order in 96 hours is still preparing
- customer service absolutely pointless repeating same information
- the order is coming from Sydney store to a myer store 8 kms away
- website offers to order by 6th May to pick up before Mother’s Day ! Impossible
- sharing review as I received 3 other postal orders within 24-48 hrs ( aveda. Sephora & Victoria basement)
Myers you are making very loyal customers very cranky with your no care , no customer service - we will take our own sweet time and not keep promises.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
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Page 2 of 108

Questions & Answers

Harriett G.

Harriett G.asked

Myer

Hey.
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.

1 answer
Reviewer R.
Reviewer R.

If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry

David Briggs

David Briggsasked

Myer Online Store

Hi, do you have in stock a pair of Grosby mens "marcy" navy slippers size 7
David.

2 answers
David Briggs
David Briggs

? please answer my question, David.

Reviewer R.
Reviewer R.

Yes at my store

Ian Wilson

Ian Wilsonasked

Myer Online Store

Hi there I have ordered the Beatles lego and noticed the money has come out twice ,once on Weds 14th April (with my reward taken off )and again on the 23 April for the full price of $129 ,could you please explain why to me as I only wanted one of these .Thanks for your help cheers Janice

1 answer
Reviewer R.
Reviewer R.

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