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Pathetic online shopping
I have tried all weekend to place an online order with Myer. First it kept refusing my password and I have repeatedly sent messages for it to be reset which has been totally ignored. Then i tried placing an order as an guest, went to pay for it using PayPal, "generic error" then I tried with my credit card, "generic error" again and I have now given up on shopping with Myer.And the money has been removed from my account but no receipt or anything from Myers what a rip off who ever is running Myers online orders is running a scam. Do not shop with them
i ordered boots online. For some reason my account reverted to my old address (havent lived there for 2 years) . I immediately called myer and was told I would have to redirect through australia post . I called Australia post and after 2 hours of being on hold and being generally messed around I was told MYER HAD PUT A NO REDIRECTION ON MY PACKAGE. So there is nothing I can do, I have lost my very expensive boots. I have shopped at myer my whole life , I will never shop there again.
Despatched from 3 different stores. Delivered by Aust Post, left in full view of the street on different days. 2 out of 3 items stolen. NOT IMPRESSED, CARELESS.
e returns card showed 0 (zero) balance instead of 100$
I used a gift card online. I received the product (shoes) and they didn't fit. So I returned them instore and had the money returned (so I thought) onto a gift card, but an e gift card. I received an email from Myer saying I had the e gift card, with a number. When I entered the number online, it was rejected as it was already used. So looks like the money was refunded onto air! I have a gift card with zero balance after returning an item worth over 100 dollars. Myer has yet to respond.
Now that was a waste of $130+
I was awaiting an order of 2 dresses from Myer. After nearly 3 weeks, I enquired online only to find out that the dresses were still waiting to be dispatched. At that time, I noted that my old address was being used for delivery, even though when ordering I submitted my new address. I called customer service and was assured that I could change the address through Australia Post before delivery. After another week and no email for Aust. Post I logged in to Myer Online Orders, only to find that apparently my dresses had been sent less than a ...week after I had ordered them to my old address. No email from Australia Post in my email account although Myer Customer Services deferred differently. "An email was sent" was the claim. My response was "I didn't get it!" The explanation from Myer re the online tracking order saying that my dresses had yet to be dispatched, was that "sometimes that happens, it takes a while to catch up." I contacted the old address, only to receive no response. I spoke to Australia Post only to be told that the package was not signed for due to COVID. Myer, however, knows better and assured me that it had definitely been signed for. Show me the proof. What a CROC! Oh and for that person who got scammed $130 trying to pay online, I have had at least 3 x $20 gift cards eaten up by that same monster and never received a response from Customer Services when writing my concerns.
- Myer Online Store
Do not shop at Myer
Given you, Myer, are such a large, well-known department store, I cannot fathom how you are so disorganised and probably for that reason and the amount of complaints you would receive about your customer service, you do not allow online feedback – ridiculous.
I purchased two matching pillowcases and 1 arrived with no comment on status of the other. I called, on hold for 30+ minutes and was advised you were sourcing stock of the other, which could take 2 weeks – fair enough… The lady was nice enough once she bothered to answer the phone, and of...
Online order gets delivered to a warehouse on the outskirts of town
Hot take: people order online for the convenience of delivery to their door. Imagine my surprise to find I have to go and pick up the order from some warehouse that is literally 3 times further away than the actual Myer store. Why would anyone want this? Goodbye Myer. Our friendship is over.
I got scammed $130
I went to purchase a bag online, and it kept coming up with general error, tried again and same response until my card got declined; turns out the money was coming out but my order wasn't going through now I will have to contact customer service honestly can't believe they are still in business its an actual joke.
Unable to purchase without creating an account, then I tried creating an account but did not go through......fix your website ...I’m frustrated....how on earth do you expect people to shop for half yearly sale
Poor customer service along with poor delivery of goods
Myer do a great job at taking your money once you order something online. However they pass you onto a courier service that fail to even pick up your items. When contacted Myer they blame all parties except for themselves and offer no resolution. After many years of shopping at Myer I have made the decision never to shop there again.
Received wrong product of big w in Myer product delivery. Never buy from this crap online store. They are unhelpful without investigation they said we can’t help. People loose money because of the persons they hired online who use there brain what they think and deside. It takes them 15 mins to investigate matter lol I will suggest cops to hire Myer online staff for investigations :)
Website not working!!!
Cant add items to bag without joining - go through the process and nothing happens - please fix your website!! Why does my review need 20 words? Bizarre
Terrible service - very disappointed
I bought a watch online for my brother for his birthday. The watch came in a totally different brand box with no warranty or instructions. Called online centre who said ' can't do anything about that... you could try to find one yourself in a store!!!' Tried to ring multiple Myer stores - mostly no-one answered or
' could not help'. Time consuming and frustrating. Have been loyal to Myer in the past but would avoid online at all costs. Just not worth the grief. I regret not reading Product review earlier as I would have thought twice.
Too many issues to mention.
I have had multiple issues with Myer.
Including false advertising, issues with online purchases. I would avoid them at all costs if they were not the only local retailer that sold some of the things I want.
ONLINE STAFF REALLY HAVE NO IDEA!!!
I ordered online and received all of my items ok but a week later received another parcel addressed to me but none of the items received had been ordered or paid by me. I did the right thing and called Myer Online and after one phone call and many emails I was told they would send me a post bag and I need to drop it off at a Post Office!!!
Sure I said, when you re-imburse me for my time and fuel costs!!! Not once was I offered compensation or a reward for being honest. Instead I was treated like I owe them to return the goods!!! These guys really can't get much right!!
Questions & Answers
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.
If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry
Hi there I have ordered the Beatles lego and noticed the money has come out twice ,once on Weds 14th April (with my reward taken off )and again on the 23 April for the full price of $129 ,could you please explain why to me as I only wanted one of these .Thanks for your help cheers Janice
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