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Myer
1.9 from 1,608 reviews · View Statistics

Reviews

  • Product Quality
    3.2 (18)
  • Return Claim MadeYes (3) · No (22)
  • Shipping
    1.5 (6)
  • Customer Service
    1.7 (9)
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Carrie Feng

Carrie FengSydney, NSW

Bad customer service

published

Been to several times in Myer located in the town hall location, where I find there is serious discrimination from the sales of some luxury brands, which includes: Giorgio Armani and Yves Saint Laurent. The sales trying to avoid eye contact and do not wanna talk to me obviously. Am I look at the person who would not shop in the luxury cosmetics shop? I Will not go to these two stores anymore.

Incentivised ReviewNo
Store LocationTownhall, Sydney
Gabriel

GabrielMelbourne

  • 8 reviews
  • 4 likes

Not worth the visit

published
Product Quality
Customer Service

Why dont they put on clothing dimensions

published
Incentivised ReviewNo
Return Claim MadeNo
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Paid for the gift wrapping, but they just put it on a box :(

published

I paid an extra $7.95 for the gift wrapping. But the product came just in a carton box with nothing, no ribbons, no wrapping paper.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Amir M

Amir MSydney, NSW

  • 4 reviews

Exchange of goods received as gift

published

I received a gift for my kid for for her birthday. It was a t-shirt but the size was too small. I went to the store in our area to exchange the size and I was told they no longer are allowed to exchange without receipt. The lady at the cash register indicated it has been two years since change of policy. And she told me to return the gift to whoever purchased it (!) and ask them to exchange the size. I found this so weird to go back and hassle the person who bought this and ask them to change the size for me! I decided to donate the t-shirt.
I expected much more from a store such as Myer which at some point was my preferred store.

Product Quality
Customer Service
Amy

Amy

  • 2 reviews
  • 1 like

Bought a product and was damaged after 1 wash

published

I bought a triumph bra online for click and collect and I washed it in the machine in a bra bag and found a rip in it. I tried taking it back but they wouldn’t do anything about it, they kept accusing me of lying.

Product Quality
Customer Service
Sandeep Bhandary

Sandeep BhandarySydney, NSW

  • 2 reviews

scarce stock and bad online order experience

published
Incentivised ReviewNo
Return Claim MadeNo

urgently needed sunscreen product

published

Placed an order on 16 Sept 2020; live in Lancefield VIC and as at 28 Sept - nothing!. Tried to track it and seems it's lying in Somerton for the last 8 days!; not good service!

Product Quality
Shipping
Bri

BriCentral, SA

Bad customer service phone team/system

published
Product Quality
Customer Service
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Solange Amani

Solange AmaniGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 6 likes

Disappointing online experience

published

Always love shopping at Myer in store but personally Wouldn’t recommend buying anything from their online store, I know I won’t be after buying online 3 weeks ago and still not receiving my order and on top of all that I just got notification that it will be going outer state for processing because of a huge backlog in Victoria’s processing centre...fml

Incentivised ReviewNo
JE A.

JE A.Sydney, NSW

  • 3 reviews
  • 1 like

Anti theft tags often still attached on the clothes I bought online

published

I’ve been doing a lot of online shopping with Myer recently and every time they have delivered the clothes I bought, always the anti theft tags are still attached! And the other day again I received the jacket I bought online and the tag is still attached on the jacket!

This is just unbelievable, it’s so embarrassing for me to have to return to the store with tags still on them, passed through the scanners and the alarms will go off! If I have to go to the store to ask them to take the tags off, might as well shop in person at the store!

Incentivised ReviewNo
Return Claim MadeNo
Ras Mee

Ras MeeSydney, NSW

  • 2 reviews

Packaging

published

I bought a Jo Malone cologne from Myer online and I am very disappointed with the packaging. I am not happy at all with the service. Will rethink before purchasing anything.

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Product Quality
Shipping
Random B.

Random B.

  • 3 reviews
  • 1 like

Inefficient management

published

I bought a Vitamix and some other accessories for this machine at night. 20 minutes later I saw another provider who offered a 100 dollars cheaper deal. The next morning at 9 am I called the customer service to cancel the order but was told that I couldn't because it has gone to the warehouse. The only way is to wait for the product to be delivered then organise a return via Post or at the local store. I waited for almost two weeks for the machine to come then drove all the way to the store to return the goods. It could have saved everyone's time and money if they operate their company more efficiently. No wonder Myer is going down.

Product Quality
Shipping
Sharon Lee

Sharon LeeSydney, NSW

Item packaging opened and bubble wrap protection tampered with.

published

I ordered 3 items but 1 of the bodum double wall thermo-glasses has been opened and the bubble wrap protecting the glass was removed. This is not hygienic during this Covid-19 pandemic as it is a drinking glass. In addition the cupboard packaging was torn and sticky tape was used to secure it back. Please can you explain what happened? Why was it opened? Thank you.

Incentivised ReviewNo
Return Claim MadeNo
Hilda

HildaSydney, NSW

  • 3 reviews
  • 3 likes

Buyer beware

published

We purchased an expensive pair of jeans online but they were ill-fitting. I phone to organise a refund but was told that the jeans were a "clearance" item- I can't get an exchange or refund. I think this is unfair- I can't try them on when buying online during Covid-19 Myer store closures.

Incentivised ReviewNo
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Questions & Answers

Harriett G.

Harriett G.asked

Myer

Hey.
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.

1 answer
Reviewer R.
Reviewer R.

If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry

David Briggs

David Briggsasked

Myer Online Store

Hi, do you have in stock a pair of Grosby mens "marcy" navy slippers size 7
David.

2 answers
David Briggs
David Briggs

? please answer my question, David.

Reviewer R.
Reviewer R.

Yes at my store

Ian Wilson

Ian Wilsonasked

Myer Online Store

Hi there I have ordered the Beatles lego and noticed the money has come out twice ,once on Weds 14th April (with my reward taken off )and again on the 23 April for the full price of $129 ,could you please explain why to me as I only wanted one of these .Thanks for your help cheers Janice

1 answer
Reviewer R.
Reviewer R.

Why ask consumers?

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Myer

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