Reviewer Photos & Videos
Always an excellent experience.
I’ve been shopping online with Myer at least monthly for 18 months now. For every purchase made the communication, delivery & products have been flawless. I’ve never had a problem with exchange or refunds when required. My most recent purchase was a set of Heritage Luxury Turkish Cotton Towels that far exceeded expectations & are the most beautiful towels I’ve purchased in over 30 years. I love the home Tuesday sales where I’ve well equipped my small AirBnb with home essentials exclusively from Myer.
Appalling delivery service with couriers please
Kept saying it’s onboard for delivery however no one shown up and totally waste of time. The reason of failed delivery being ‘business closed’. For god sake it’s an apartment. This company is full of lies and so unreliable. Still waiting for my parcel to arrive it’s been more than a week. Why do you even use them as your delivery partner???
Myer French connection Robina, lazy sales assistant
I went today to Myer Robina , Wednesday, 7th July,’around 3 pm to men’s section to look for trackpants for Husband at French connection, I asked one of sales assistant lady ( only one person there red hair, bun, looks mid 30-40 Let me guess) didn’t even greet ! When I asked where else I can find a trackpants she just said ‘mens trackpants are sold out sorry, I’m not sure if there’s any trackpants over here, I’m only in charge for French connection’
1st I saw an ocean of trackpants pants later on but I’m so upset to how cold and lazy that pers...on should look for another job! Can’t be bother buying She could’ve just say ‘ what size you look after , I’m not sure with other label but I’ll ask ofher sales assistant to give you a help’ Please train them not to be lazy! Lots people out there including me able to Offer this position for lazy worker in your company
- Online Store
Confusing/misleading returns policy
Beware that Myer charges $12.50 to return items by Australia Post, even for an incorrect size. They deem this as a Change of Mind. From my discussion with the assistant via the Myer contact phone number, it seems that almost all reasons are deemed Change of Mind, except if the item they send you is faulty. Interestingly, there is no clear definition of Change of Mind on their website. There is also no other method of providing them feedback (e.g. via a website form) other than by phone, unlike most other online businesses.
- Retail Stores
The easiest way ever to tape your favourite TV Shows
It was extremely nice of them to refund me $206.67 for the GCODE INSTANT VIDEO PROGRAMMER on Monday 24th May 2021, which I bought 27 years ago since I don't have a VCR anymore.
Best Customer service at Sleepmaker at Myer in Brisbane city.
We went to Myer in Brisbane City to purchase mattress at Sleepmaker. The customer service was absolutely outstanding. The Sale person(Chris) had very good knowledge of all different range of products and helped us to find the most suitable and affordable mattress for us. I will definitely go back again to purchase next one from them in the future.
The reviewer stated that an incentive was offered for this review
Quality Products on Budget Price
I have been customer for Myer since I cam to Australian 20 years ago. Those guys always have generous special prices with a very good quality.
Great customer service
I recently bought a few jackets from myer brisbane city a week before they were on sale then a week later they were on sale the staff members there are allways nice they honor the sale one week later gave me the jackets at the sale price I have been a myer customer since I was 18 and now going on 36 years old I have bought alot from myer from tvs to cameras to jackets and shirts over the years they have never disappointed me in some cases they have price match for me and match sale prices if goes on sale a week later.
Staff knows there products...
always found it works for me, love a bargain and free delivery.
wha t can i say it works
not sure whether I get points though, never checked.
love free delivery and a bargain
Very helpful staff
I shopped at Myer Maroochydore last Friday and bought 4 clothing items which were on special (buy more and save more!) The total amount was $204. When I checked the online prices, they were more cheaper by $30. So I went back to the payment counter and I was served by Sarah. She has assisted me by refunding the $204 and then matching the online prices. She told me that they don't always do this assistance so I have to be careful next time. I find it very misleading that the instore shop prices is different from buying online. Anyway, she helped me and I was very pleased with her service. Bravo Sarah!!
Debbie from YSL department
Debbie from YSL very nice person. Very friendly. Very informative and supportive. I always buy from her now. She’s very helpful as well and dosen’t judge you if you take your time to decide and ask her about discounts and stuff.
Glad with my purchase
My order (sunglasses) arrived on time, very well packaged, in perfect condition, and exactly as described. I only didn't receive an email saying that it was coming, and I thought I wouldn't receive it too soon. So, I got in touch with the customer service, which I found pretty good and quick. I talked to someone who informed me that there was nothing wrong, and my order would arrive on time. He was right, and I hope Myer Online keeps that good job because it's so much better to shop online.
Bad customer service
Been to several times in Myer located in the town hall location, where I find there is serious discrimination from the sales of some luxury brands, which includes: Giorgio Armani and Yves Saint Laurent. The sales trying to avoid eye contact and do not wanna talk to me obviously. Am I look at the person who would not shop in the luxury cosmetics shop? I Will not go to these two stores anymore.
Le Creuset pot
Bought a Le Creuset pot from the city store. Nadia was super helpful, I was very happy with the purchase!
Customer Service at its best
Visited Southland store recently to return a faulty mens shoe item, the gentleman who served me could not have been more accommodating. On leaving the store I shopped headphones, again the 2 staff were amazing in the service they provided. Well done Myer, great staff make the difference.
Questions & Answers
The website does not work..every time i try to create an account ,my password gets refused.Trying contact customer care and get zero response..What is the point of creating website ,when you cannot even shop there.Go to some other online store,do not waste your time.
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.
If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry
Hi, do you have in stock a pair of Grosby mens "marcy" navy slippers size 7
? please answer my question, David.
Yes at my store
MYER don’t bother to reply/respond to Product Review’s, like other companies & stores do, poor Customer Service & don’t seem to care about it.
However, this is a very direct question about a specific product and this forum is not really the right place to ask.
You would need to ring Myer direct to get an answer. Even better, go to Myers’ website first, to get the Product Code, so that when you ask them the question they can easily look up their stock to advise which store may have them in your size. Hope this helps.
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