2 photos
Myer
1.9 from 1,641 reviews · View Statistics
See the Best Shops in 2021 as rated by Australians on ProductReview.com.au.
Brand Manager for Myer? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

1.4
132 reviews
  • Product Quality
    3.7 (10)
  • Return Claim MadeYes (12) · No
  • Shipping
    5.0 (5)
  • Customer Service
    4.8 (6)
Previous
Next
Rin
RinSydney, NSW
  • 8 reviews

Great service

published

I like to wear leather ankle boots, I always buy them at Myer, one year I had been wearing my pair of leather boots when they the heel started to crack. I took them back to Myer and showed them what had happened. Even though I had been wearing them for over a month, they said that the shoes must have been faulty and asked me if I wanted the same pair or a different pair. I bought the same pair again and because they were at a cheaper price I actually got a partial refund as well. That's great service and I'm a repeat customer.

Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationChatswood, NSW
janine s
janine sGippsland, VIC
  • 10 reviews
  • 8 likes

Great customer service

published

Took online items back to FountainGate store Mens dept Excellent Staff Rang first to explain gentleman was so nice and helpful Highly recommend

Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationFountain Gate
Genoveva P.
Genoveva P.South East Queensland, QLD
  • 2 reviews
  • 1 like

Excellent, quality service from Rachelle Bag Department Myers Carindale Westfield

published

Rachelle was so helpful when I was returning my bag and buying another bag. She delivers a quality customer service. She is confident, efficient, hard working staff member. Excellent people skills. She is so patient and understanding of my concerns. She gave me good information in buying online and in stores. I will definitely recommend Myers to my family and friends. Good service, quality products and service from Rachelle. Myer is the best retail store for me.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationWestfield Carindale Myers
Shops

Find out how Myer compares to other Shops

Know better, choose better.

Compare all
Paul
PaulLaunceston, TAS
  • 6 reviews
  • 1 like

Leather Ottoman smelling horrible

published

Purchased leather ottoman through Myer online. Great service and support start to finish.

With a horrible smell to the Ottoman inside lining I requested a return and refund from Myer Online.

They were quick to apologise and offered to arrange collection and a refund.

I was quite surprised and very impressed with the reception and response.

Product Quality
Incentivised Review No
Return Claim MadeYes
Patrick C.
Patrick C.Sydney, NSW

Lovely

published

I bought my mother a perfume called SÌ PASSIONE a week ago.

I was in Chatswood after so long and I didn't know that there were so many SÌ PASSIONE and the girl who was there (I don't remember her name very well) but I know it was from Colombia
she attended me so well since I entered MYER, her smile and her way of expressing herself and explaining me made me buy the Perfume.

My mother loved the perfume.

I want to thank the Girl and MYER for making this a beautiful experience.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationChatswood
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

AP.SB
AP.SBGreater Melbourne (Outer), VIC
  • 6 reviews
  • 1 like

Amazing Service

published
Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Jude
JudeSouth East Queensland, QLD
  • 2 reviews

Refunds during Covid-19

published

I purchased 3 products on line and they were delivered days before expected. Unfortunately 1 product was faulty and due to Covid-19 at that time I was not prepared to leave the house. Customer Service was great and we found a way for me to return it at no cost to myself about 5 weeks later. The credit was also processed promptly. Thank you Myer Custoner Service for your caring and understanding of my situation at that time.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Chloe L.
Chloe L.South East Queensland, QLD
  • 8 reviews
  • 8 likes

Easy communication and delivery

published

After experiencing a company that gave me nightmares with communication, attitude and delivery I appreciate Myer’s online service for their prompt delivery and easy communication when I had questions. Two wall decors came broken during delivery in one of my orders and they have rectified the issue without hassles.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Ne chua
Ne chuaSydney, NSW
  • 2 reviews

Great customer service from Linda of hub

published

This is the second time I met Linda from myer parramatta.
First time she tied shoelaces for a disabled man. I never saw any retail store employee being so helpful that will do such a thing for a customer, it touched my heart.
Second when I returned my online items thinking it was calculated incorrectly she did not made a fuss instead she just went over and explained to me patiently.
Thanks her also for kindly checking online luggage for me.
It is such a pleasure having the nice, loving lady serving me.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationParramatta
Shops

Find out how Myer compares to other Shops

Know better, choose better.

Compare all
Mary A.
Mary A.South-Eastern Region, NSW
  • 5 reviews

Always great

published

I have never had a problem buying from Myer. I have used them to buy cosmetics and as well as an appliance which had to be returned as it didn't work...all went smoothly and a replacement was sent after returning the broken one, all at their expense. Only downside is the online site has seriously limited items compared to their stores which seems a very strange way to do business in today's world.

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
Gracie
GraciePerth, WA
  • 2 reviews
  • 3 likes

Well done Myer

published

I recently purchased 3 sale items of Women’s clothing ordered Friday evening delivered Monday lunch time. I think that’s is excellent. Unfortunately 1 item was too large so I returned the item today at midday and my paypal account has already been refunded. Well done Myer!

Product Quality
Shipping
Incentivised Review No
Return Claim MadeYes
RLee15
RLee15Greater Melbourne (Metropolitan), VIC
  • 2 reviews

Thank you Connie!

published
Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationMyer Doncaster

Questions & Answers

Alena M.
Alena M.asked
Myer

The website does not work..every time i try to create an account ,my password gets refused.Trying contact customer care and get zero response..What is the point of creating website ,when you cannot even shop there.Go to some other online store,do not waste your time.

2 answers
Reviewer R.
Reviewer R.

So really just a review. Thanks.

Angel
Angel

Sounds like user error

Harriett G.
Harriett G.asked
Myer

Hey.
I recently purchased and item from Myers.
Received an email saying my item is being processed for return.
Then another email to say my item is out for delivery. And then a third email to say item has been returned.
Has anyone had this problem?
Going to try and contact Myers but phone calls a little bit of a wait and I’ve got classes to attend.

1 answer
Reviewer R.
Reviewer R.

If the answer is yes or no.. I don’t understand how that resolves your particular purchase. Sorry

David Briggs
David Briggsasked
Online Store

Hi, do you have in stock a pair of Grosby mens "marcy" navy slippers size 7
David.

3 answers
David Briggs
David Briggs

? please answer my question, David.

Reviewer R.
Reviewer R.

Yes at my store

Sussana
Sussana

MYER don’t bother to reply/respond to Product Review’s, like other companies & stores do, poor Customer Service & don’t seem to care about it.
However, this is a very direct question about a specific product and this forum is not really the right place to ask.

You would need to ring Myer direct to get an answer. Even better, go to Myers’ website first, to get the Product Code, so that when you ask them the question they can easily look up their stock to advise which store may have them in your size. Hope this helps.

See all Myer questions

Get an answer from our members

Myer

Details

Compare both Myer
CategoryShops and Online ShopsShops and Physical Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $49.00
Compare both Myer
Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.