Terrible service for click and collect
Myer has a terrible service for click and collect. I ordered the item online and it was supposed to be picked on same day as I ordered before 1 pm .They say 3 hours for the item to be ready and picked .
Its more than 24 hrs and when I called the customer care no help .
Really pathetic. I do lot of shopping from Myer but have lost faith with their click and collect as this will be my last time .
Would never recommend anyone for this service.
Out of stock when told they have in stock
I purchased the go pro hero8 with the 3 in 1 handle, which I wanted for click and collect from the parramatta store because they had in stock ( so they say ) when I went in to collect 1/2 items were ready for collections when like I said I was told both items are in that store. Bloody pathetic dont bother with Myer online this is NOT the first time this has happened even when I purchased a perfume for my wife they said it would be delivered the next day which was a complete lie because again they didnt have it in stock and they took my delivery fee and never refunded me my delivery fee. HOPELESS !!!!
I was initially sceptical shopping with them online as I'm used to the speed of Amazon and eBay etc.
But they didn't disappoint, found my product on sale cheaper than anywhere else online, free shipping. Ordered Sunday night and it was at my door Friday morning.
Useless, out of stock and they didn't refund or let me know until I called them days later for my tracking.
Don't bother with Myers. Their online store is worse then their actual retail stores.. stick to places like Amazon who know what they are doing.
I ordered a pillow clearly on their website with no stock issues mentioned. Paid for it and waited 3 days with no tracking, finally got curious so I called. they removed it from their website but didn't inform me it was out of stock nor did they refund or cancel my order.. They just left it and "oh normally we cancel these, let me do it now for you.." 30 mins later.. What a joke
I wish I read the reviews here...
...before ordering a Dyson online. Almost three weeks, still waiting. Based on the reviews here, it will either never arrive, or it will arrive but will be faulty or used. This is my first and last time of ordering anything from Myer via eBay. Shame, they are ruining the reputation of Myer.
Poor delivery methods for online purchases but good customer service follow up.
Online delivery meant a ridiculous amount of packages from multiple stores, some of which arrived damaged/the wrong size. Customer service was good in dealing with the issues, and gaining a refund was relatively painless.
- Verified customer
Stop shipping used or returned products to online customers!
This is the 6th time you have been selling us used products. Please I do not want your fake sorry and template replies.
Simply STOP IT! It is annoying! If you want to sell us used products then list is as used or refurbished!
Stop treating your customers as dumb people.
- 1st In 2018 Myer sent us an opened $250 perfume which I return to the store and your mediocre staffs alleged that I opened it.
- 2nd Myer ship me a $150 Parker in a $30 Parker Pen box?
- Bought a pair of white shoes and the right foot one was a display shoe which was aged an...
- Verified customer
Saucers but no cups!!! Broken mugs while packed!! Appalling customer service as they cant seem to send replacements.
Online order and packing involved receiving saucers no tea cups and a broken coffee mig. 3 weeks of numerous calls and still no resolvement!
Appalling service. Have been told a manager will call, havent received that call. This is for a office and its clients and we arent operating professionally. Total ignored again!
Takes them 2 weeks to discover that they cannot fulfill my order.
I ordered a frame for a special birthday from Myer on the 9 October, together with a delivery fee considering the importance of the gift! Thirteen days later I receive an email cancelling my order! I am absolutely devastated! One would surely think that they are legally obliged to honour a purchase after this length of time? Never again Myer!
Very slow at refunding - had to chase them still haven't got the refund
Still waiting for a refund - they say it may take 4 weeks but are not sure when it will be refunded.
I called customer care with the tracking ID etc and they said it might be refunded when the item is 'sighted'.
Order from the iconic instead.
- Verified customer
The worst online service
I made an online order using click and collect service and spent more than an hour trying to pick up only the items that were “available” in my local store and adjusting my cart to make sure all items were available at that store as I needed them asap, and based on Myer online store my items were ready to be picked up the following day after 10am. Although I was qualified for a free delivery, I chose click and collect because I was trying to save time. I was wrong, I waited two days for an email that confirms my items were ready to be collected...then I went to the store to inquire about my order only to be told that most of my items were released which means they were not available at the store. I was told to buy what I needed from the store and return the online order once I get a notification that they’re ready for collection. You also purchase products and then a few days later you get an email that tells you your product is no longer available and that they’re giving you a refund. Bummer. Delivery also takes a very long time-more than a week sometimes-. I used to like Myer but to me it makes my life harder. There’s a lot of alternatives out there with better service. No more Myer for me.
Pathetic send wrong and they don't care!!
Worst online store ever!!! Avoid buying from myer online........ I've been blown off left right and centre paid for item and postage got sent wrong item, now have to return item and they have to see it before ship correct item out!!! Pathetic ++ oh and the kid now didn't get what he wanted for his birthday so thanks myer - no wonder your share price is a disgrace. The apple doesn't fall far from the tree!
Avoid avoid avoid
Customer service blame you basically and tow the party line on return policies and make up a ton of excuses!!!!
Very terrible online service plus click and collect
I bought an item about three weeks ago online using click and collect, I’ve being to the shop 3 times without getting the item because it wasn’t ready for collection. To my surprise, I went there last Saturday to collect my item only to be told the item has been collected, by who??, they don’t know. All they know is that the item has been collected. I waited for so long to no avail, I was asked to go and they’ll call but has since not heard from them. I’m going to fight for my money. And I don’t think I’ll shop at Myer online again.
What an ordeal!
Was shopping instore and was advised to buy the top I was after online as they didn’t have my size. No problems as I had purchased an out fit that went with this top. After ordering online I was sent the top in the wrong colour. After a lengthy phone call to Myer online I was assured that yes the mistake would be remedied after I had to pay by card for another top then return the wrong one to PO and wait a week for a credit on my card. Received the second delivery only to find it was exactly the same top I had returned to them. Another very len...gthy call to Myer online, 40 mins repeatedly on hold then was cut off and had to call back. Then received a call back the following day telling me to ring my local Myer store and get them to organise the correct top and then was told I would need to go in store to collect the new top and return the wrong one. I live 45 mins away from a store. So much for customer service it was all put back on me. My only mistake was thinking I could deal with Myer online successfully. Myer if you are offering an online service please follow it through, I will be shopping elsewhere in future!
Deliberately didn’t go into a local Myer store and chose to purchase online. Purchase was to come with a gift. Even though I was told I would receive it I got an email telling me my gift was cancelled. I would not have purchased this item if I had gone into the store and the gift was not available. Very misleading and disappointing.
Ordering online? Forget it!
I loaded 22 items in my cart during a Myer Supersale, but when trying to check out all 22 items were unavailable. Even though they were still listed as available online and I could add further items to my cart. I tried 5 times to check out but to no avail. I took screen shots of my cart as proof of the pricing and stock items.
I rang customer service on Monday at 9am to query the website error, as all 22 items being unavailable when listed as available must be a technical error. The customer service agent gave me an email address, told me to s...end through my cart screenshots and that Myer would be happy to honour the pricing displayed. I did so, and got a reply back days later saying that none of the items were available, so they couldn’t honour the pricing. I went online to check, 15 out of 22 of my items were available: in fact I ordered them to prove it. Needless to say, after 4 different “customer service” agents telling me that Myer would honour the pricing, well guess what? 2 weeks of me chasing them to try to resolve the issue, and I give up! Perhaps they put barriers in place just to exhaust you? I only ever bought clothing and household goods from Myer and have shopped there for years. This order was in excess of $1000. I will NEVER shop at Myer again. Good riddance!
Questions & Answers
I just received clothing from MYER online only to find the electronic tag has been left on. I tried to call but there is a message stating "they are experiences technical difficulties with their phone lines and cannot take calls". I live in a rural area so the nearest MYER is hours away. So my question: does anyone have an email address i can contact MYER on? That way i can upload photos as proof in an email. If you click "contact us" on the website it directs you to FAQ and no contact details.
One item(valued $100) was missing in the package. I called them two times, and sent them 3 emails. After 5 days, this still does not get resolved. No email, no message, no updates. Worst online shopping experience ever.
I ordered items on Sunday 19 and was told delivery between 3-5 working days. I am now informed the delivery will not be until Tuesday 28th May that is 10 days. I will have left for overseas on the 27 and will be away for seven weeks so I will be unable to return the good. Why is it taking 10 days for delivery please. I have ordered from you many many times and good have always arrived within 3 days
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