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Myer Retail Stores

Myer Retail Stores

2.1 from 114 reviews

Reviews

(27)
(4)
(1)
(6)
(76)
  • Product Quality
    3.0 (79)
  • Return Claim MadeYes (21) · No (77)
  • Customer Service
    2.2 (98)

Reviewer Photos & Videos

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Jacqui

JacquiMetropolitan Adelaide, SA

Employ and train your staff

published

This was a year ago. I googled and there was a Kobo Clara available at Marion store. I drove there (about 20kms). No saff in electronics area and lights were turned off. Asked for help. Message was relayed back 'we don't sell those'. Asked to speak with manager. So then they searched out back - and found it - and sold it to me. I got a 10% discount.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMarion
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Even the Salvos is a better place to shop

published

Myer is more like a maze you have to make your way on the walkways dodging clothing racks or dump tables without getting hurt.
More like a junk store
Don't think they will survive the Coronavirus outbreak.
They should treat their staff better

Customer Service
Product Quality
Return Claim MadeNo
Suzan

Suzan

  • 6 reviews

Myer Vue Cookware Set- Do not buy

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationWerribee Plaza
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Anulka M.

Anulka M.Sydney, NSW

not happy with the worranty job !!

published

I am very disappointed with the language section at Penrith Myer. The way the handled the warranty is not good. I left my suitcase not even 2 months after I bought it. It had a small crack 2cm along the pocket ( poor workmanship) left to there under the warranty repair. Come bac after 3 weeks not fixed as according to them not covered by warranty but baggage handlers. Not even that , the suitcase had more damage done then when I left it at the store in Penrith. The side is ripped with fabrics hanging on the side and stitches as well. Not happy can’t trust people should have taken photo before I left it in their care

Product Quality
Return Claim MadeYes
Store LocationPenrith

Thank You, to the helpful and friendly staff at the Clinique counter.

published

A huge ‘Thank You’ to the helpful and friendly ladies at the Clinique counter at Myer, Doncaster. I am always impressed with the ladies who have excellent product knowledge and provide friendly customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
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SCHUDDY

SCHUDDYBRISBANE

  • 5 reviews
  • Verified customer

Myers furniture delivered

published

MYERS Brisbane Queensland.
Purchased bed recently.
Message sent day before.
Delivery between 12 noon and 6pm
Will be contacted at least 2 hours before.
BED arrived 9.30 pm Friday night.
Phone call 8.45pm

Customer Service
Product Quality
Return Claim MadeNo
Store LocationIndropilly
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Cam

CamGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Rude and Crap

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston Northland
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Melissa

MelissaSydney Surrounds, NSW

  • 3 reviews

Poor website and even worse customer service.

published

Found an item whilst shopping up to tell which store did just kept playing with a tablet. Left the store and called Castle hill store. When I enquired about the item the woman then asked the brand and with almost disdain in her voice said they dont stock it as they are just a suburban store. Told me I would need to travel to chatswood or Broadway to see if they had it... what is the point of advertising items and not having a function to see where you can purchase it. Poor online site and even worse customer service.

Customer Service
Return Claim MadeNo
Store LocationPenrith and Castle Hill

No more MYER!!

published

Bought a few items of clothing on line. Returns policy on clearance items stated no returns for change of mind, which I believed would exclude items that didn’t fit. WRONG!!! Didn’t matter. Any clearance item can’t be exchanged. Left with a dress that didn’t fit. And here’s more confusion - an item not marked as clearance still could not be refunded - as it was from one of the concessions in MYER, that had a different returns policy. A veritable minefield of policies, seemingly designed to catch the unwitting shopper unawares.

I thought Myer were going broke? Well, they’ve just lost a loyal customer. Never again, not online, not in store.

Return Claim MadeYes
Store LocationPreston
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russell d

russell dSydney, NSW

  • 6 reviews

waited 20 minutes for nothing

published

Went to Myer Westpoint branch to get a Phillips trimmer, asked the staff to assist me on their locked drawer of trimmers. They told me that somebody will help me but after 20 minutes nobody show up. Couldn't wait anymore but to leave the store frustrated.

Customer Service
Return Claim MadeNo
Store LocationMyer Westpoint branch in Blacktown
Indigo

Indigo

  • 3 reviews

Rude customer service.

published

Went to the shoe section with my sister today, when we hunted down a staff member to get the correct size, we were treated so rudely. This was an older lady who seemed to think serving people was beneath her. We asked for colour and size and the lady just sneered at us, then just stood around gossiping with the other staff. Only one staff member actually was helping. And they wonder why they are going broke and closing stores , very poor customer service. Which was the whole point of buying in Myers. Will take my money to nice, smiling friendly people, wth actually customer service !

Customer Service
Return Claim MadeNo
Store LocationMaroochydore

Dodgy return policy, poor customer service from the looks of riches

published

Nothing told about the return policy while making the purchase. Checked the website about the return policy, it simply said as long as you have the receipt and if purchased within 30 days, they would return.
I checked the price for a perfume I bought on the other store, it was wayyy cheaper so I tried to return the next day, and they would plainly throw at my face "Nothing we can do".
Went to Myers for first and last time...

Customer Service
Return Claim MadeYes
Store LocationMacquarie Shopping Centre, Macquarie University (Sydney)
Janice

JaniceSydney Surrounds, NSW

No customer service

published

After being frustrated today, having many unanswered calls to a retail store, Kyle from the online help was awesome. He went out of his way to solve my delimia . Thanks for your help.

Return Claim MadeNo
Store LocationCastle Hill
Riz

RizCarnegie

  • 6 reviews

Terrible customer service. FALSE ADVERTISING

published

My mom and i spent almost 4 hours going through their clearance item and was treated rudely to be told its not clearance. We had a right to be angry for having wasted our time. I then called customer service to raise this complaint. The sale attendant’s name is ANNIE and this counter was the one in denim section in level 1 near forever new and vero moda on the 12/02/2020 at 4:52pm.

Customer Service
Product Quality
Store LocationBourke St Mall
Lesley

LesleyPerth, WA

  • 3 reviews

Terrible Customer Service

published

Waited for a total of 35 minutes to get a shoe size to try on and eventually just left the shop disappointed after not trying on or buying anything.

There was approx 8-12 staff around with only 2 staff visibly assisting customers. I was told to wait in the 'ask for sizing' line and was ignored with staff using another entrance to the stock room to avoid me or serve other customers who were not in the 'ask for sizing' line.
Also should be disappointing for Myer their staff lost out on the sale of 2/3 pairs of shoes as I went elsewhere.

Customer Service
Store LocationMyer Garden City
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An embarrassment!!

published

I bought a watch in August 2019 from Myer, it turned out the watch was broken. I sent the watch back for a repair and the repair company sent it back still broken. I sent the watch back to the store for a second time in November 2019 and it was returned to me in January 2020 still not working. Each time I have requested Myer's assistance all that they have done is told me to return the watch to the repair company. This has been very unhelpful and frankly disgraceful service!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyer Penrith
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Michael T.

Michael T.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Good choice and quality at Myer

published

Good choice and quality at Myer - all items on the site are as is when you go visit in store and quality id there when buying. Plus the Myer points.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelbourne CBD Bourke St
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theonlyone

theonlyonePerth, WA

  • 35 reviews

bargains

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationKarrinyup
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Joel

Joel

  • 7 reviews

Terrible customer service

published

Called their store in Carousel, Perth, twice to find out if they still had a frypan sale on, and both calls rung out. Somebody picked up the phone on the second call and promptly hung it up. Took my business elsewhere.

Customer Service
Return Claim MadeNo
Store LocationCarousel
Peiman

PeimanSouth East Queensland, QLD

  • 5 reviews

MYER Rubbish Men Perfume and Rip Off Customers

published

A few days ago I bought perfume from MYER Chermside and asked for the best quality and last longer smell then seller showed me one, I checked tester, it had a perfect smell, I purchased it $125 and then use it at home looks water inside with minimum essence, smell stayed on skin and clothes less than one hour then nothing. I returned it to the MYER and talked to the seller and manager (Michelle Adair) but they didn't accept to return it.
They rip off customers by rubbish product, never buy perfume from MYER.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMYER Chermside Brisbane QLD
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