Most insulted I have ever been as a customer
Firstly I'd like to say that I tried to write an email to Myer to discuss this, but cannot find a complaints email address anywhere on their website so I have chosen to give the feedback here in this public forum.
I experienced the most shocking customer service I have ever received last week.
The retail operator scanned my items, and I noticed the amount was more than the advertised amount, because there was one deal for buying one item (25% off) and a better deal if you buy multiples of two (two for $50).
I advised him that the amount w...as wrong, but he would not budge on his opinion that the computer cannot make mistakes and that it automatically gives the best deal. I have experienced computers getting prices wrong many times in the past, this isn't my complaint. My complaint is about how dismissive this staff member was.
shoe department in store service is terrible no wonder people are now shopping online
made the effort to drive to a busy shopping centre, struggled to get a park,
went to Meyer shoe department, there was no stock out for test fitment,
trying to find staff to see who was looking after area, was impossible
i was rudely told to stand in line , (long checkout Queue,) to get help,
never again, next time i am buying online directly from shoe manufacture;
why on earth don`t Meyer just have a bell or something in different departments,
then you can have roaming staff to help, this would keep costs down ,
or is this maybe to simple ???
you need to get good quality retail management back into Meyers,...
Myer Parramatta - Appalling Customer Service. Spoiled our day !!!!!!
Appalling customer service by the staff in the appliances section. We bought from the shop a mixer and accessory for a good price. To get the security tag off we had to go to another desk. The staff there (mostly Indians) could not believe the price we paid for the items. We had already bought the items and had paid for it with receipts in our hand. They made us wait there for 30 minutes while they are doing their investigation and made us look like thieves trying to steal something from the shop. Later the lady floor supervisor joined the othe...r staff and said they cannot let us take the items unless we pay more than what we already paid. After causing us enough embarrassment and trouble they forced us to return the items we bought. Tried calling the Myer customer service and was told Myer has the right to take things back even if you have bought it if Myer thinks they sold it for the wrong price. Myer, You Cannot Get it Any More Wrong. Where is your customer service?
I bought a Trent Nathan shirt for my husband two years ago. It has only been washed maybe 8-10 (if that)times in a front loader machine. The shirt has totally disintegrated. The shirt was only worn as a good shirt and we are very disappointed with this product.
Myer No exchange on clearance items - another long time customer list
I was shopping at Myer Parramatta today and bought my 4 year old grand daughter a pair of shoes on clearance, I was told at the cash register that I am not able to return/exchange clearance items any more, new policy. Being a grandmother I very often shop without my grandchildren or children for that matter so not always sure of size etc. I have been a good customer of Myer since they traded under Grace Bros, Christmas time always gave Myer gift cards, NOT ANY MORE. Myer has lost me as a customer and I will not be shopping there any more, looks like David Jones/Target/Kmart gift cards this year. They wonder why they are loosing money??????
Failed to honour 30 day exchange policy - Scammers
Went to Myers electronics department yesterday to return Bose headphones as I wasn't happy with recent purchase and wanted to exchange under 30 day exchange policy. I was told by customer services that this doesn't. apply anymore. He also smugly told me that if I had bought from Bose direct that they would have refunded me according to the 30 day excitement guarantee. So the moral of the story is DON't buy anything from Myers. They don't honour their promises. This lack of integrity explains why this company is doing so badly. Oh by the many el...ectronics manager, I have convinced family members to cancel over $10,000 of household purchases with your store. So I hope your Queen Street management reward you for your great customer services. Also remember the customer comes first especially if they have been loyal through the years. Neither I nor my family will be visiting Myers again. Lucky we have a David Jones nearby.
No returns on clearance items
I went to buy a dress on clearance (it wasn't even that discounted) and was told I couldn't return it. I did not buy the dress. How on earth are Myer going to sell clearance clothing? They'll have stock sitting there for ages. Very disappointed with their new policy. I'll go buy a dress somewhere else.
No return or refund for clearance items
Myer lost another customer. I usually shop at Myer in my local area but with the "no refund on clearance items", I will never shop at Myer again. There are shops that will offer you a store credit on sales items but not Myer. Myer is so strict in their return policy since October 2019 that it looked like people have to buy full price items from them. I can buy anywhere if I have to pay full priced. Why do I have to shop at Myer?
- Verified customer
Exceptional Customer Service
Wonderful Iron which replaced the one I had for 6 years. I do a lot of ironing as my husband is an Anglican priest and it glides, steams, with effortless ease and perfect results
The reviewer stated that an incentive was offered for this review
Exceptional customer service by Lena at the Chatswood NSW store today
I was shopping for a top and also a christmas tree today at Myer Chatswood in NSW. In the tree section on level 6 I asked for some help to find the particular size tree I wanted and the retail assistant there (dont have her name) told me she would go out the back to find one as there wasnt stock on the floor. Cut to me waiting for at least 15 mins with no sign of this assistant. I had one person from a nearby section ask me if I needed any help after about 10 minutes and when I explained, she said that it does usually take a long time and to ke...ep waiting. Finally, the right person came along, Lena, and when I explained the story she immediately said she would go and find me the tree and was back in about 4 minutes with it. Not only that, the top I wanted to purchase in the same transaction was not coming up on her system so she walked down herself to get the code from the person at Seed so she could enter it manually. Then, after all that, she wheeled the trolly herself out to the car park and helped me put the tree in my boot as I had my daughter in the pram. Fantastic, exceptional service!! She more than made up for the sub par experience I had with the initial retail assistant (who never ended up coming back!).
Myer Santa Land Rundle Mall
Even though we shop in myers our child left the Santa Land crying. Because we didn't buy or pay for the photo package they said our child could not come in. They then let in a family/Child that had paid for photos and then closed the door in our child's face causing him to cry. Is it all about money for them and the staff not polite about it. How low has myer$ fallen since I was a boy. They have lost our family as a customer permanently. Go to David Jones its much much better.
Morgan in Dior at MYER Chadstone great customer service.
Morgan has restored my faith in purchasing from Myer. Great customer service, product knowledge and communication that is not often experienced. Person to person service much better than purchasing online.
Fantastic customer service
Fantastic service from Jenna from Clinique on Saturday at Joondalup. Jenna has served me a couple of times now and always goes out of her way to give me great advice and make sure I get the right products. A huge thank you to Jenna and Myer.
Clearance items - no returns
Myer used to have a great returns policy but that has dramatically changed for the worse. I often bought clearance items, mainly clothing for my family. I could take the clothes home for my husband and children to try on. Usually keeping the majority but occasionally needing to return due wrong size or unsuitable item.
With the Myer no return on clearance items I certainly wont be taking any chances. Myer you have lost a customer.
November 6th 2019 Update: Beware of the 30 day returns policy for Christmas shopping
Beware. Myer is only offeri...ng a strict 30 day returns policy these days. After years of being very generous in their returns they have become very strict. Beware Christmas shopping here as the returns policy might become a big problem for you especially if you shop early for Christmas.
No men allowed!
I was shopping With my wife at Myer Werribee when my wife was trying on swimwear in the change room, my wife then ask if I could come and look at her outfit so I proceeded to go over and look in the change room at the entrance when a customer service representative approached and ask me to leave the change rooms as men are not allowed? I felt embarrassed and questioned where was the signage that states this and her reply was there was no signage? I then explained that what she was stating is illegal. I also stated that in the mens change rooms ...women are permitted? she replied not my rules? I believe In simple terms, the law says you are not allowed to treat someone differently based on "attribute". Think sex, age, race, beliefs, sexuality, family responsibilities, political beliefs or pregnancy. There are also two main types of discrimination direct and indirect. Direct discrimination is when someone is treated "less favourably" because of an attribute. Myer needs to review there policy and not discriminate!
My failed quest in store and online
So I was in Myer, money burning a hole in my pocket and ready to spend.
The mission: brand new iron.
I had seen online they had quite a broad range so I wanted to go and touch, feel and buy. I walked into the store and a clerk looked at me with no acknowledgment or greeting - if the had taken the time to say hi I wouldve requested his help. The moment past.
Anyway I thought in the quest for my iron Im on the right floor I will find my iron. So as I walked around the floor unable to locate the area I needed I realised that I shouldve stopp...ed the first guy because there was no one else around. It was crickets in the night. Unless staff are hiding from customers they must be available to help customers. Feeling slightly downtrodden I managed to locate a female staffer behind a counter. She wasnt serving anyone or helping but just waiting there. I approached her because apparently customers need to make the approach at Myer. I felt reinvigorated in my quest for my iron. I asked in a spirited manner where can I find the irons. As she waved her hand into a general direction of some corner she answered -over there I can see them from here. Slightly abashed because I couldnt see them I thanked her and set off in the general direction of the flippant hand wave. After another 5 minutes of seeking I hit what I initially thought was the pay load. Keen to put an iron In my hand and test the next 10 years or ironing business shirts I realised my quest had all been for naught. I had got pay dirt. The range I had witnessed online wasnt here...at all. There was a meagre selection and the three I had identified online werent there at all. Finally defeated I walked out of the store. No one said thanks or bye.
I had bought 2 TM Lewin shirts over 150 dollars I washed never worn took back and got denied replacements
I had bought TM Lewin business shirts that were too big for me. Store manager didn't offer any compensation or help and were very rude and dismissive. Will not be going back
- Verified customer
They give you back less then u paid on refunds
So, apparently if u purchase something for your partner and want to refund it within the thirty day period with your bank statement and not the original docket they can just decide to give you back less, awesome ! I paid 39 for a mens top as a gift which didnt fit, returned within the thirty day period with tags on top as wasnt used and they gave me back 29, great service right, I called to complain and reluctantly they would refund the difference if I came back into the store, I have since decided to leave the money as its embarrasing to feel ...like the idiot when al I wanted was what I paid for returned, I rarely return anything and cant stress enough how this experience has now deterred me from shopping at Myers for my own products which I used to go regularly, worst experience Ive had in years without a doubt when dealing with a company
Heritage Cotton Mattress Protector
I purchased a Myer Heritage Mattress Protector Superfine 100%Cotton. I am so impressed with this Mattress Protector. It stays put and is great quality, comfortable and cool
I have a Sheridan one that constantly moved and might I add is not of the quality of the Heritage one. Sad for me as I was a big Sheridan fan. Well done Myers, this is a Quality product.
December 7th 2019 Update: Gazman linen shirt
I purchased a Gazman Linen shirt it wasnt available in store and the lovely assistant did a ipad order for me. I received in 3 days free postage.. Great service.I have done this before and am extremely happy with Myer. Thank you very much . The Quality of the shirt is amazing.
Pitt St Mall Myer - Absolutely ABYSMAL
Pathetic service, extremely difficult to get through to speak to anyone. I'll never ever return, as a women in her early 40's who has spend power, you're alienating our demographic at a rate of knots. Your business model is dead. Let it go.
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