Reviewer Photos & Videos
I was in Myer on tuesday and had to go to the lingerie department at Highpoint I got served by a lady call Silvana she was the most loveliest person I have ever meet in a store yet she was so helpful patient and very friendly nothing was to much for her I wish we had more person like her in our retail stores Myer I hope you give this lady Recognition we need more people like her Silvana thankyou for a enjoyable shop at Myer keep up the great work
I can always find something new for my wardrobe. Very good quality. Highly recommend to everyone who loves shopping :)
Dont buy extra warranty
Purchased the vacuum including extended warranty which costs $99 (total 3years warranty) and its broken in one year and half. Went to myer and they said "its over one year. ask to myer warranty group". I rang the warranty group to solve this problem and they asked me to email them to attach the invoice. And i email them with scanned receipt (i normally scan all the receipt unless i get an electronic receipt).
As soon as i sent the invoice to them, they emailed me back ' please provide a clear copy off the invoice to see a model number'.
Terrible sale person
I’ve been a customer at Brisbane Myer for longtime. I purchased a lot of stuff at toys session level 4, when I buy it the sale man didn’t say anything as a clearance products. I didn’t know before usually I am not return. When I exchanged it there’re no problem. but at that time one item I need to exchange. A lady who spoke with me is very rude. She just ignored to return or exchange. And used angry rude voice. When I ask her name. She used sarcasm word she said” I can give you customers service phone number as well, you can call them” I said d...on’t worry I will call them. When I walked out to the lift she yelled quite loudly “ have a nice day and good luck on you “ I replied her don’t worry I will not come back again. She still said again “ good luck on you have a great dayy...y “ I called to customer service to complain about her And I did exchange at level 3 there’s no problem issues the man his name is Neil he’s very nice guy! He solved the problems. Customer service called me back she was nice too. I don’t understand the Myer shopping center is not busy and no many customers why seller treated customers like this. I feel sad with their business because of one person like her make their business falling down. I used to have a great experience with sale person at Q floor I bought a lot cosmetics from Myer. As we know once we had one bad experience it’s hard to get the feeling back. I said I might go back to the Q floor and 3rd floor but reality I might not.
Great customer service
Took online items back to FountainGate store Mens dept Excellent Staff Rang first to explain gentleman was so nice and helpful Highly recommend
Fantastic shopping experience. Great workers with awesome price.
I bought some Xmas stuff which was on 80% off. Bargain! Helpful shop assistant guide me to those products. Could not be happier!
I also got Myerone rewards too as $10 . Use it and did more shopping.
no such thing as customer service anymore
I Strongly recommend against using the city store, i cant believe it when a product is advertised and you go to get if for your son as a gift and cant find it and the the person that serves you wasn't interested in assisting, probably explains why Myers is doing it tough these days.I googled the toys i wanted to purchase for my son and the website said it was available in the city. I asked a Myers staff member ( [Name Removed]) for assistance he had a quick look and said they are not here i mention your website states there are 2 of them. [Name...Removed] says they could be still in the docks on the pallet. I then say that cant be true on your website it says you have 2 of them how can you say there in the pallet if the pallet hasn't been unpacked, he then left me standing there and walked off. Nice very nice customer service Myers wont be going back there. Since then i have gone to target and bought my son his gift and he was over the moon. By the way the service in target was a thousand times better than Myers,To avoid disappointment i strongly recommend an alternative store if possible.
I regret dealing with this dying company
Please please shop anywhere else. Even Nigerian scams are more helpful post-purchase than this mob. Their coffee machine was crap but they asked me to prove its faulty. I'm not an electrical engineer. It's just not working properly. Anyway no help. Avoid Myer Carindale Brisbane at all cost.
- Myer Retail Stores
- Verified customer
Very bad experience Quicksilver rash faded
Very bad experience. I was all time customer of myer before but from today I won't go there.
I bought quick silver swimming rast $65 from there few months back and its all faded . I called them to check if they have any policy and they said yes bring it in. I drove there 20 min in scorching heat find parking in carousel and when I visit store they said they can't do anything with it..so pathetic..poor service
- Myer Retail Stores
- Verified customer
Terrible customer service- lost customer.
My son got $350 head phones for Christmas and wanted to return them as they were faulty. Manager told us we can’t return them as they are used and out of sealed box. We spend thousands of $$ in Myers every year and never return anything or expect any customer support. Once we ask for a customer support and a return and we get zero support. We may be short of $350 but you just lost a customer who spends thousands of dollars at your store every year!
Excellent experience with Customer Service
Myer Roselands. Customer Service Sonya is the best. I bought $200 Tifanny perfume and She helped me choose the best. She is Very professional and very helpful. Thank you Sonya. When I come back to Myer Roselands I will definitely look for Sonya again.❤️
Faulty item, pathetic outcome
Everything that's wrong with this place im surprised they haven't gone out of business
- sends me a faulty item
Go to get it exchanged but non in store and out of stock online BUT other stores had stock but couldn't transfer them to other stores to get it exchanged at least
- store clerk has the audacity to tell me I can go get it fixed at a Tailor and can offer me a 10% discount
10%??????? Which would cost me more to get fixed plus there is everything wrong with that sentence since I shouldn't be fixing anything and for 10%%%%%
Such a joke of an experience
Useless gift card
Myer issued me a gift card toward the end of 2019. I intended to use it 2020 but there stores were shut every time I visited due to COVID-19
Eventually got in just after the card expired. You might think Myer would extend it or offer a replacement but no. Nothing.
I have always shopped a lot at Myer in the past and even worked with them on occasion in various roles. This was very surprising and disappointing. It’s only $20 but it’ll cost them $1000’s in revenue as we will shop at David Jones from now on.
Exchange of goods received as gift
I received a gift for my kid for for her birthday. It was a t-shirt but the size was too small. I went to the store in our area to exchange the size and I was told they no longer are allowed to exchange without receipt. The lady at the cash register indicated it has been two years since change of policy. And she told me to return the gift to whoever purchased it (!) and ask them to exchange the size. I found this so weird to go back and hassle the person who bought this and ask them to change the size for me! I decided to donate the t-shirt.
I expected much more from a store such as Myer which at some point was my preferred store.
I am very disappointed with Myer's swap policy.
I have bought 2 shirts on sale from sane brand the next day I have decided to swap a short sleeve shirt to a long one with the same brand and kind. Unfortunately the staff charged me extra 50$ as she removed the discount from the items.
amazing Customer Service.
I went to MYER store to find a good perfume for my mom and for myself. Karen was so helpful and delivered an excellent customer service. Thanks KAREN for helping us. :)
And we are done!
Have shopped there all my life but after my recent experience at Myer Southland on Sunday will no longer shop at Myers ever again! Drove over an hour to get there as they had stock, was given the wrong product by a sales person who clearly DNGAF, spent ages trying to sort it out over the phone (no help whatsoever), including a useless phone call with an alleged department manager named [name removed] (who I wouldnt put in charge of organising a pee up in a brewery let alone an actual business), only to have to end up driving back there to get a...refund in order to spend my money elsewhere! No real surprise that I am still waiting on a requested phone call from [name removed] manager. This business is losing money hand over fist and your share price is in the toilet, all because your long term customers are now spending their money with businesses that actually provide service.
Excellent, quality service from Rachelle Bag Department Myers Carindale Westfield
Rachelle was so helpful when I was returning my bag and buying another bag. She delivers a quality customer service. She is confident, efficient, hard working staff member. Excellent people skills. She is so patient and understanding of my concerns. She gave me good information in buying online and in stores. I will definitely recommend Myers to my family and friends. Good service, quality products and service from Rachelle. Myer is the best retail store for me.
Amanda ad Myer Maroochydore provided excellent knowledge in assisting us to make the right choice and we purchased 2 beds.
The reviewer stated that an incentive was offered for this review
Bought a product and was damaged after 1 wash
I bought a triumph bra online for click and collect and I washed it in the machine in a bra bag and found a rip in it. I tried taking it back but they wouldn’t do anything about it, they kept accusing me of lying.
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