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We would like to notify our visitors that we have received a request on August 21st, 2019 to remove a number of negative reviews by a company called IRG Law Pty Ltd, allegedly acting on behalf of MyITHub. While we assess all takedown requests submitted to us we make sure that consumer reviews that meet our Posting Guidelines remain published.
Helpful with my enquiry regarding D-Link switch. Good customer service, would shop again. Also important to talk with their chat line to make a purchase, to make sure product you pick correct product.
Don't expect anything if the product isn't right
Bought a Jabra headset that was listed on IT Hub as "noise cancelling". Not only wasn't it noise cancelling, but it seemed to amplify anything in the room while being worn, so it was not usable if you shared an office/study. First called Jabra thinking it may be faulty. Jabra told me that the ad on the retailer site was misleading as it was not a noise cancelling headset. Contacted MYITHUB and they flat out refused to refund me, saying it had been more than 14 days. I told them what Jabra said but it made no difference. We've basically ended up...paying for an item that doesn't do what it was supposed and can't be used as intended. The headset also came in a little plain bag instead of Jabra packaging, which was also really weird. Go and buy somewhere that has better service, even if it costs you an extra $10, because this place just made us waste $150.
Quick and very efficient.
Great service. Well done. Half time at the footy on Sunday and emailed asking for availability of a Amplifi mesh point. I was surprised with a response within 20mins. Ordered the unit Sunday night. Arrived Tuesday lunchtime.
I had previously ordered a unit of another Melb IT company and after 6weeks had to ask my bank to chase a refund.
Very happy with MyITHub and will go there first next time.
Poor Customer Service
Requested a refund as the product did not meet the requirements. They stated they would issue to warehouse to generate a refund docket but 3 days later still nothing. One of the products when i opened tore a small section of the packaging and the refuse to refund this. Very poor customer service, slow to respond unless purchasing. Stay clear of this company and buy elsewhere
- Verified customer
Awful customer service
Placed an order for hardware needed for one of our customers and had to do a bank transfer up front. A week later no tax invoice, no tracking number, and customer is asking when we will have their order. SEVERAL calls to customer service later, it turns out they do not have the products we ordered in stock (but said they did when we placed the order). They had an upgraded version, it cost us extra. They sent it out, but gave us an incorrect invoice that doesn't match our bank transfer. Now trying to get ahold of someone to help me with the correct tax invoice so I can reconcile the payment I made to them, and no one answers the phone. Eventually I get transferred to "bumblebee's" voicemail. NEVER ordering from these guys again!
Excellent customer service and support.
Asked for tech advise on few occasions and received excellent response before making purchase. Received good on a timely manner.
They know what they are selling and not just any online provider.
- Verified customer
They are just awful & no guarantee of genuine products
I would Not Bother dealing with this business located in Glen waverly vic
MiITHUB AUSTRALIA is an online supplier to the public of Many products
I recently purchased some UBIQUITI products which have a high following & are of reputable quality
as it turned out the pair of locoM5's are in my opinion not just faulty but NON GENUINE & or Possibly RESTOCKED Faulty Non Genuine POE INJECTORS No Reset switches & they refuse to communicate in bridge,or AP modes & after an exhausting 2 days of testing & trials we were UNABLE to get any response from...
Excellent customer service
Ordered a Sennheiser headset from these guys. Got it next day and paid only $12 for shipping. The Prices are very cheap and good product. Would recommend buying again from them.
Sad customer service
Brought a $250 headset to pair with my phone. (a Sennheiser) Volume at max was just a whisper and the caller couldn't hear me very well. Returned the product to be checked but the support team said I can't upgrade for a more superior headset and that they won't be refunding it only replacing it if they determine it to be faulty!
Already contacted consumer protection with details so far. I'll be reporting to them on the outcome with the results from myithub.
Person I've been talking to spoke too quickly and after asking them to slow their speach down they got all offended and became abrupt and not very helpful.
They referred me to the support for sennheiser however that support team have not been helpful either.
Surprised on two counts
I hadn't seen these reviews before I went to post mine, however if I had I would have thought twice about purchasing from these guys. Just goes to show, how different things can be.
I ordered a Grandstream phone set for home on Wednesday and the courier arrived next day. Surprised to say the least as I live outside the metropolitan border where deliveries are usually two to three days at least.
Hard to get service this good, will surely be purchasing more equipment from these guys again.
Fraudulent advertising and Terrible service
I found the Sennheiser headset I wanted at MyITHUB but before ordering I asked a question on the chat line about the charging stand, I was informed that this item did not come with the stand, I pointed out that in the advert under "whats in the box" it said stand included. I was told oh sorry this is an mistake and we will change the advert I advised that as it was advertised with the charging stand I should be able to get the stand included. I was told no it was a mistake and we are changing the advert as we speak. I have taken a screen shot o...f the add and will be contacting the ombudsman or consumer affairs as this is fraudulent advertising. thank goodness I did not actually order anything from them as you don't know what you are getting. Beware !!! untrustworthy company !!
Don't expect service but expect bad attitude
Really bad customer service. Borderline fraud. Take your order showing that it ships in 1-2 days. After two days tell me it's one month before they can ship. Then they don't know how long will it take them to process refund. Answer I got when asked about refund process is " we will check and get back to you asap" and asap is not same day either.
Shocking customer service - updated
UPDATE: After we posted the below review MyITHub contacted us to say they felt this was unfair and asked us to remove it. They believed they'd tried to ensure we ordered the correct headset before purchasing as our phone system was new to the market. After a lot of back and forth they eventually took the product back with a 20% restocking fee. It took several more phone calls to get the actual refund and unfortunately we still found them difficult to deal with - there was a clear communication problem. If there's any doubt on whether what you'r...e ordering will work, read on. Original review: We purchased a headset for a new phone system however once installed it didn't work. Myithub went through the motions of asking for pics of original packaging etc which we provided but in the end they just said they wouldn't accept it back as they don't sell items for testing! Seriously??? How do you know it will or won't work without actually trying it out? We purchased in good faith after researching compatibility. Don't touch them! No customer service at all and no guarantees.
Item was received after a lot of following up and from the start the quality of the product has been of a low standard. Also due to incorrect item being ordered originally, we ended up over paying the company - it was followed up straight away and previous staff attempts to recover the money have been ignored / turned back! A few staff changes later and I have been trying to sort out getting our item fixed and getting a refund over the amount we overpaid. I have been told that invoices are now closed and too bad as we will not be getting a refu...nd for our over-payment. I am sure ACCC and the ombudsman will find it interesting to see the responses I have been getting from this company!!! It was a mistake for our previous staff member to buy anything from this company and we will certainly never use their services again. They are rude, unprofessional, can't communicate properly and do not care once they have sold you a product.
- Verified customer
Multiple time sensitive order, fantastic service
I have purchased multiple items from MyITHub, including a complete Grandstream phone system for a small office as well as video conferencing equipment. On all occasions, the purchases have been handled with professionalism and care by the staff at MyITHub.
In one instance, we placed an order for a Granstream Video Conferencing unit and needed it urgently. MyITHub expedited the purchase and it was delivered to us the next day, as promised.
There sales staff are always helpful, whether contacted via email or phone. I have seen many negati...ve reviews on this site and I can tell you that my experience over the last three orders placed with MyITHub (over the last three months) are the complete opposite. Great service, fast delivery, competitive pricing.
My recent purchase was problem free and the store was great to deal with.
The price I paid for the router was excellent and the order was posted and delivered by courier very quickly.
The router itself is one of the best purchases I have made.
So overall I had a trouble free, great experience with this online store.
Not enough people say when there happy.
Prompt and fast postage, item packed well received within a few business days.
Thanks guys got me out of a pickle nice and quickly.
Would use again.
- Verified customer
Was 100% for me
I see more than a few bad reviews. However, I can not complain about my experience.
The item I bought was well priced(cheapest online at the time)
Equal to Cheapest freight charge.
Ordered on Monday and received interstate on Wednesday.
No reason not to give them 5 STAR
- Verified customer
Very Poor Customer Service
I bought a Grandstream IP PBX system with 4 handsets and the system was faulty straight out of the box! I asked for a refund but they refused!!!! they said they willing to fix it, but it can take few weeks!!!
I am taking the matter to the Australian Consumer Commission!
Stay away from them.
No Customer Service or Backup
we purchased a ISDN VoIp Gateway. The company agreed that if the item wasn't suitable i could return it for a full refund. The item wasn't suitable. Fortunately i kept a copy of the "chat" dialogue and after several phone calls they finally agreed to honour the refund if i send the item back. Guess what.....according to the company the item was "damaged" and they are charging a $100 "restocking" fee.....the company has a bad culture and they don't want to know you once you have transacted with them.
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