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MyITHub

MyITHub

2.5 from 27 reviews · View Statistics

Reviews

3.0

4 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    3.5 (4)
  • Return Claim MadeYes (1) · No (2)
  • Shipping
    5.0 (2)
  • Warranty Claim MadeYes · No (4)
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Bill M.

Bill M.Greater Melbourne (Metropolitan), VIC

Quick and very efficient.

published

Great service. Well done. Half time at the footy on Sunday and emailed asking for availability of a Amplifi mesh point. I was surprised with a response within 20mins. Ordered the unit Sunday night. Arrived Tuesday lunchtime.
I had previously ordered a unit of another Melb IT company and after 6weeks had to ask my bank to chase a refund.

Very happy with MyITHub and will go there first next time.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedUbiquiti AFi-R AmpliFi HD
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Poor Customer Service

published

Requested a refund as the product did not meet the requirements. They stated they would issue to warehouse to generate a refund docket but 3 days later still nothing. One of the products when i opened tore a small section of the packaging and the refuse to refund this. Very poor customer service, slow to respond unless purchasing. Stay clear of this company and buy elsewhere

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Dianacarla

DianacarlaFar North Queensland, QLD

  • 206 reviews
  • 58 likes
  • Verified

Awful customer service

published

Placed an order for hardware needed for one of our customers and had to do a bank transfer up front. A week later no tax invoice, no tracking number, and customer is asking when we will have their order. SEVERAL calls to customer service later, it turns out they do not have the products we ordered in stock (but said they did when we placed the order). They had an upgraded version, it cost us extra. They sent it out, but gave us an incorrect invoice that doesn't match our bank transfer. Now trying to get ahold of someone to help me with the correct tax invoice so I can reconcile the payment I made to them, and no one answers the phone. Eventually I get transferred to "bumblebee's" voicemail. NEVER ordering from these guys again!

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Excellent customer service and support.

published

Asked for tech advise on few occasions and received excellent response before making purchase. Received good on a timely manner.
They know what they are selling and not just any online provider.

Product Quality
Shipping
Incentivised ReviewNo
Warranty Claim MadeNo
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