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We would like to notify our visitors that we have received a request on August 21st, 2019 to remove a number of negative reviews by a company called IRG Law Pty Ltd, allegedly acting on behalf of MyITHub. While we assess all takedown requests submitted to us we make sure that consumer reviews that meet our Posting Guidelines remain published.
Product not delivered. No communication and failure to respond to PayPal dispute.
Ordered ALOGIC Elements 2m USB-C to HDMI Cable on 18th February. Paid via PayPal. The product was sold on basis that it would ship within 2 business days. 51 days after placing the order I received an email on Monday 3rd April stating the product had finally shipped. I anticipated I would receive the product within the next couple of days, and that it should definitely arrive by Friday 7th April. By Thursday 6th April I decided to follow up on the delivery as I had not received the product or a failed delivery notice in my letter box. I checked...the status of my order on myithub's website, following the link they provided in the email of the 3rd. I found a tracking number which stated the delivery was being handled by Startrack Express. I called Startrack and quoted the delivery/consignment number quoted by myithub. Startrack said they had no record of it and were unable to assist. Later that day I logged a dispute with PayPal on the basis of the item not being delivered. Paypal's dispute process required that I direct my enquiries to myithub. I submitted that enquiry on the 6th April and as of today (9th April) I have had no response from myithub. Very disappointed. This is a truly dodgy operator!
Item was instock but did not ship for 9 days and they couldn't explain why
Ordered a Granstream HT802 VoIP ATA which was instock and paid the $15 for express shipping. 8 days later still nothing. I rang them up and they said they will check with "the warehouse" why it wasn't sent out and they'll call me back. I heard nothing from them but got an automated email the next day saying order is now shipped.
Shame about paying for the express postage and getting it 11 days later...
Not deliver the item on time and lied about urgently needed goods!!!!
I received the order confirmation on the 30/01/2017. I contacted the sales reps via chat before I place the order on 30/ 01/17. I asked them clearly if I can get the item by Thursday as I have to use for my business meeting on Friday. Your sales reps confirmed me confidently of on-time delivery which didn’t happen later. For that reason, I have to buy another phone from local market and that wasted my double monies.
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Like talking to a brick wall
A headset was purchased in error that isn't compatible with network of phones in the office. Attempting to resolve the issue saw it costing me more than the initial purchased headset. Steer clear wish now I had have done so.
Very Poor Service and Communication
Staff only wish to communicate with you if your enquiry involves sales. All support correspondence is ignored. Products arrive out of manufacturer's packaging and in poor condition. Store refuses to take responsibility for the condition in which goods are received. Not a once off.
Avoid if possible, alternate retailers have more competitive pricing and quality customer service.
December 21st 2016 Update:
Staff only wish to communicate with you if your enquiry involves sales. All support correspondence is ignored. Products arrive out...
Amazing service, and on the last day before a before a public holiday!
These guys saved us from having no phones to open our business with, we'd left the purchase of our VOIP phones until the last minute (Thursday with public holiday the following day), and we were getting desperate to find the particular phones we wanted. I hadn't even considered calling these guys as I'd not heard of them, and the prices seemed to good to come with good service also.. I couldn't have been more wrong.
At any rate, we called them to find they had plenty of stock of the phone we needed, and we they realised they couldn't get ...them out to us next day (since the following day was a Friday public holiday and we needed them to open our business on the Monday) they made arrangements to get them out to us the same day! They've truly gone above and beyond here. I'd highly recommend giving these guys a try!
Worst online business ever, lied to me 5 times about urgently needed goods!!!!!!
Please avoid this guy, spare yourself the headaches and anger, I ordered some IT hardware that was needed urgently, the urgency was explained several times, I also asked 3 times initially "do you have this in stock?" 3 times I was told yes yes of course we do, I paid my money, was told it will ship in 1-2 days, after the 2nd day I contacted them, was made to wait 15mins!! while they "contacted the warehouse to see if had left" some time later they admitted they didn't have stock and it would be several weeks till they had them back in stock????......It then took me 2hrs of arguing to get a refund! Then, after being 2 times i would be refunded i found someone else who had what i had what i had already paid My IT Hub for and paid them extra money to emergency ship to me. Then I get emails, no phone calls!!! just emails saying that My IT Hub had found one and had shipped it????....I lot it by then, I finally got them on the phone and they didn't want to refund me now as it had shipped, at no time was I contacted and made aware of them doing this, I stood my ground and demanded the refund they had now lied about, the 2nd time they have lied...AVOID THIS COMPANY(?) AT ALL COSTS!!!!
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