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We would like to notify our visitors that we have received a request on August 21st, 2019 to remove a number of negative reviews by a company called IRG Law Pty Ltd, allegedly acting on behalf of MyITHub. While we assess all takedown requests submitted to us we make sure that consumer reviews that meet our Posting Guidelines remain published.
Shocking customer service - updated
UPDATE: After we posted the below review MyITHub contacted us to say they felt this was unfair and asked us to remove it. They believed they'd tried to ensure we ordered the correct headset before purchasing as our phone system was new to the market. After a lot of back and forth they eventually took the product back with a 20% restocking fee. It took several more phone calls to get the actual refund and unfortunately we still found them difficult to deal with - there was a clear communication problem. If there's any doubt on whether what you'r...e ordering will work, read on. Original review: We purchased a headset for a new phone system however once installed it didn't work. Myithub went through the motions of asking for pics of original packaging etc which we provided but in the end they just said they wouldn't accept it back as they don't sell items for testing! Seriously??? How do you know it will or won't work without actually trying it out? We purchased in good faith after researching compatibility. Don't touch them! No customer service at all and no guarantees.
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