MyNetFone Broadband NBN 25 (Standard)
Part of MyNetFone 1.6 

MyNetFone Broadband NBN 25 (Standard)

 Verified
MyNetFone Broadband NBN 25 (Standard)
1.0

3 reviews

PositivevsNegative
0%3 · 100%

Adequate Speeds Yes · No
Value for Money
1.0
Transparency
1.0
Customer Service
1.0

Reviews

3 reviews
It's Raining D.
It's Raining D.
  NBN 25

Terrible customer service. Spend over an hr on the phone and then cut off cause call centre closed

Terrible customer service. Off shored. Great at signing you up and then no customer service. Service was bad and speed was shocking. Couldnt even load an webpage. Save yourself the heartache and go somewhere else Show details
MyNetFone
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Shaun C.
Shaun C.Greater Melbourne (Metropolitan), VIC
  NBN 25

Absolute rubbish

If you want the worst provider and customer service then go with MyNetPhone. Paying $79 a month for NBN that's worse than a dial up.

All they will do go resolve their poor service is tell you to reset your modem. Then send emails asking for speed tests to be done.

We are constantly hotspotting from our phones, as MyNetPhone can't provide an internet service good enough for basic internet browsing.

If you like to waste money. Give them a go.

I'd recommend dodo. Fantastic internet and customer service. Show details

Ressler
ResslerPerth, WA14 posts
  NBN 25

Like most have said

Currently on the 25/5 plan and for most of the time I'd be lucky to get a download speed of 5Mbps. At peak times it can be under 2.

I called support and was treated to 1 hour 40 minutes on hold only to be put to a message bank, not that anyone bothered to call back.

Neither of the above is acceptable but I'm giving them the opportunity to fix the crap connection before I take it to the TIO and chargeback my credit card.

Perhaps MNF should stop selling new connections without provisioning extra bandwith from their wholesaler!

MyNetFone
MyNetFone   DM   
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Hello There, sorry to hear about slow speed issues. Please provide your account or ticket number and we can escalate the issue for you. Thanks.

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Details

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MyNetFone Home Phone
  • Discontinued
MyNetFone Home Phone1.7 
CategoryServicesServices and Home Phone Service ProvidersServicesServices
Standard Monthly Price $64.99$89.99$59.99
Max Upload Speed 5 Mbps40 Mbps1 Mbps
Max Download Speed 25 Mbps100 Mbps12 Mbps
Contract TypeSet PeriodSet PeriodSet Period
Data AllowanceUnlimitedUnlimitedCapped/Fixed and Unlimited
Packages AvailableBundle, Business and StandaloneBundle, Business and StandaloneBundle, Business and Standalone
Service TypeNBNNBNNBN

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