MYOB

MYOB

 Verifiedmyob.com
3.9

3,347 reviews · Statistics

PositivevsNegative
73% · 2,459729 · 22%
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4.8 (535)
Rates and Fees
4.5 (324)
Timeliness
4.7 (342)
Helpful customer service
Easy to use software
Aids in improving efficiency
Phone wait times can be long
See the Best Tax Preparation Services in 2024 as rated by Australians on ProductReview.com.au.

Reviews

1,976 reviews
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Pietro
Pietro
 

Sole trader moving from old fashioned invoice to using this product

The customer service provided by Mei Younes was outstanding!
She thoroughly went through each component of my business software available to me and made sure I understood how to use it before moving on.
The product itself is so easy to use on Mobil and computer. Show reply
Sarah G.
Sarah G.
  Verified
Kerrie
KerrieNSWSydney, NSW
 

Absolutely Amazin

Unfortunately I'm not so tech savvy, however i was very luck coming across Keoh, He talk me through finding my files and was extremely helpful. I was ready to cancel my subscription all together as i had a bad experience a few days earlier with an MYOB person. Thankyou Keoh you were amazing you have no Idea how much help you were. Merry Christmas, Kerrie Show reply
Martin Tabachnik
Martin Tabachnik
 

New To MYOB Cloud

I am transitioning my family office to the MYOB Cloud service, and it's been easy because of the excellent support I am getting from Mark Adbin at MYOB. Mark is prompt in answering emails and efficient in dealing with transitioning issues. I am really impressed with his service. Thanks Mark. You are a great ambassador for the MYOB brand. Show reply
Peter
PeterVICGreater Melbourne (Inner), VIC
  Verified

Great advice and service

I contacted the MYOB Help line and was connected to Keoh. Initially I was a bit unsure what I needed but with Keoh's enquiries then advice I quickly became comfortable that I was committing to the right product and service. With Keoh's help I was able to set-up a new general ledger for a new company. I was pleasantly surprised when I called back in the afternoon, for a completely different reason, and was thrilled to be connected with Keoh again. As previously Keoh's guidance and advice was greatly appreciated. Keoh is a great example of providing excellent customer service. Show reply
Anne
AnneVICWestern District, VIC
 

Service Call

I cannot speak more highly of the service I received today from Bobby.
Absolutely amazing, so patient and helpful. Best service I have ever received from MYOB. Show reply
Simeon
SimeonVICGreater Melbourne (Inner), VIC2 posts
 

Very happy customer

Fivy Taweel was absolutely amazing and very patient with me. She was incredibly helpful and very professional. I was very happy after we sorted everything out. Miriam from Simeons Florist Show reply
Meri9
Meri9
 

Makes accounting work easy

Have been using MYOB for approx 18 years and pleased it has been updated for me over the years. Show reply
Sharyn
Sharyn
 

Customer Setup

The best help I have received from a software supplier in 20 years, Rahul was fantastic with easy to follow instructions in the set up & tips on usage advice. Show reply
LJJ
LJJ
 

Thank you Fivi

Client Support Officer "Fivi" was very friendly and patient in setting up my new account! Show reply
Denise S.
Denise S.VICGreater Melbourne (Outer), VIC
 

Excellent Service with new product for business

Very patient customer service representative excellent knowledge of product.
Very effficent and friendly representative. Show reply
Mark
Mark
 

MYOB is easy to use

Mei went through how to use myob and the set up,was all fairly easy to use and was very helpful Show reply
Nancy
Nancy
 

MYOB will be so helpful

I am just starting, and Bobby was so very helpful helping me set up my MYOB account. Show reply
Tanjim
TanjimSAMetropolitan Adelaide, SA
 

MYOB got the best Sales Associates

Thanks to Julker for providing a better understanding of the product and how to use MYOB Accounting software based. You've covered all my questions effectively, and I would certainly recommend MYOB Accounting software to other businesses or friends who are in need of accounting software. Show reply
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Rates and Fees
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Care
Care
 

well done

Thanks for your time today, Keoh was very helpful and knowledgeable. Show reply
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Rates and Fees
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Details

About MYOB

MYOB’s online accounting software helps your business stay organised and compliant. With MYOB, you can create PAYG, GST, and BAS reports and send them directly to the ATO. You can also track the status of these reports.

It also has features to help you with business needs like payroll, invoicing, budgets and reporting, inventory, bills and expenses, and cashflow management.

You can cancel at any time with no minimum subscription period and you can use the software on any device or browser. You’ll also have access to customer support 7 days a week. Plans start from $12 per month.

For those who want extra help, with MYOB Business, they can invite their accountant, advisor, or business partner to also use their software.

Points of praise:

  • Most reviewers found that MYOB’s customer service team was very helpful. They explained things clearly to new customers, helping improve their confidence in using the software. They also professionally dealt with the issues that existing customers had.
  • Reviewers also found that the software was easy to use.
  • Overall, reviewers said that MYOB helped them improve the efficiency of their business.

A point of pain:

  • A number of existing MYOB customers found that wait times to talk to a customer representative on the phone were very long. Reviewers reported having to wait somewhere between 1 to 2 hours to speak to someone.
CategoryTax Preparation Services
ServicesSoftware Application
Visit official website
  • ABN: 13086760198

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