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MyRepublic ADSL

MyRepublic ADSL

2.0 from 352 reviews

Reviews

2.0

352 reviews
5
(65)
4
(22)
3
(12)
2
(17)
1
(236)
  • Value for Money
    2.5 (85)
  • Transparency
    2.6 (59)
  • Customer Service
    2.5 (89)
  • Adequate Speeds Yes (43%) · No (57%)
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Stevie J

Stevie JSouth East Queensland, QLD

  • 3 reviews
  • 7 likes

Do not engage this company, please

published

Unable to cancel a service we had for 3 years. This company made it impossible. No Customer Service by phone, defaulted to a useless chat bot. Unable to change details or payment method online. Locked out. Their responses were empty, generic emails. Please avoid
Disgraceful service.

Transparency
Customer Service
Value for Money
Start DateJanuary 2016
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Rickstarr

RickstarrMetropolitan Adelaide, SA

  • 2 reviews

slow internet streaming keeps buffering Grrr

published
Transparency
Customer Service
Value for Money
Start DateMay 2017
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Martin

MartinSouth East Queensland, QLD

3rd party Internet Router lost connection.

published

Quickly resolved 3rd party TP-Link Internet Router NBN connection configuration. This was greatly appreciated considering how busy the queue/waiting time. These low-end 3rd party internet routers can be very tricky to setup.

Transparency
Customer Service
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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mavournee

mavourneeGreater Melbourne (Inner), VIC

SO HELPFUL! SO friendly!

published

Jose was prompt and articulate in his delivery when asking me to provide him with specific details. I didnt have to wait long at all and my needs were met!

Transparency
Customer Service
Value for Money
Start DateJuly 2020
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
R.S.L

R.S.LVictoria

Excellent continued service

published

Excellent broadband connection. Fixed any issues quickly. Best bandwidth using zoom iCloud meetings. Great helpful and friendly service especially in the times we are living in it’s a relief and refreshing.

Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Valeriu

ValeriuSouth East Queensland, QLD

Good service

published

It is to early to have an opinion about the FTTN system. Until now I was connected to the NBN by HFC and I was happy with quality despite the fact that the speed never riches 100 or 50 Mbs

1 comment
MyRepublic
MyRepublic A.MyRepublic
Karen

KarenSydney Surrounds, NSW

  • ADSL
  • Verified customer

Too long waiting on tech support

published

Had cause to use the tech support chat a lot recently. Basis of their support model is:
Answer your chat, then keep on hold for over an hour or more before answering you as each agent assigned 5-10 tickets concurrently.
Disappointing as have previously found the service/speed adequate. But when on chat, as YOU cant leave the machine for short time without them cancelling the chat, it means you have PLENTY of time to write reviews :-)

Transparency
Customer Service
Value for Money
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Alex

AlexGreater Melbourne (Inner), VIC

Fast and reliable

published

Our previous modem was faulty and we could not use the WiFi. They delivered a brand new one to us in no time and solved the issue quickly. Thank you!

Transparency
Customer Service
Value for Money
1 comment
MyRepublic
MyRepublic A.MyRepublic

Service online chat absolutely marvelous, to establish a connection was a quick and easy walk through service

published

Fast walkthrough service for initial connection
Great customer service.
Could suggest that a phone service to talk through with less technical or older people to connect modem and connect to internet ( a walk through basically) otherwise would have rated 5 stars

Transparency
Customer Service
Value for Money
Start DateMay 2020
Standalone or BundledStandalone
Contract TypeMonth-to-month
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Need it for work

published

Last person I spoke with was very helpful and understanding so I’m very happy with the end result so thank you very much for your help and support appreciate it

Transparency
Customer Service
Value for Money
Adequate Speeds Yes
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Chris h

Chris h

  • 3 reviews

Worst provider ever!!

published
Transparency
Customer Service
Value for Money
Start DateNovember 2019
Adequate Speeds No
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
Elizabeth Nonis

Elizabeth NonisGreater Melbourne (Metropolitan), VIC

Good service

published

Good service good Internet helping hand beautiful giving good information let the customer know many things and appreciate it Keep up the good job love how they do they job

Adequate Speeds Yes
Contract TypeMonth-to-month
Data TypeUnlimited Data
1 comment
MyRepublic
MyRepublic A.MyRepublic
Karyssa leigh

Karyssa leighSydney, NSW

Excellent

published

After MONTHS of mixed up accounts and details no one could get me a result until I got Joseph. I was about to cancel everything all together as countless useless attempts of problems consistently not resolved. Joseph spent the time and FINALLY fixed all my issues !

Transparency
Customer Service
Value for Money
Start DateJanuary 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Amazing customer service

published

Marivic was extremely helpful. She did everything she could to help us with our connection problems. She was kind and patient. Absolutely stellar customer service. Marivic will now be my go-to if I have any more problems!

Transparency
Customer Service
Value for Money
Start DateOctober 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Thank-you Jose. 5 stars all the way

published

Jose was Very professional and she fulfilled my request very quickly and efficiently. I asked for this link so I could provide a 5 star review. Myrepublic is highly recommended.

Transparency
Customer Service
Value for Money
Start DateMay 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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Absolutely trash customer service.

published
Transparency
Customer Service
Value for Money
Start DateJanuary 2017
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic

Great service and connections

published

Great connection, no dropout or issue so far. I have been with them for 12 months on the Essential, upgrading to the NBN next month. Recommend for family with 3-4 people.

Transparency
Customer Service
Value for Money
Start DateApril 2019
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type12-month contract
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
DeAnne Richards

DeAnne RichardsWestern District, VIC

Can't live without it

published

Love my internet so does my children we can play more games and surf the net find out more about things about animals and people who we are were we come from

Transparency
Customer Service
Value for Money
Start DateFebruary 2020
Adequate Speeds Yes
Standalone or BundledBundled
Contract Type12-month contract
Data TypeCapped Data
See all answers
2 comments
MyRepublic
MyRepublic A.MyRepublic
DeAnne Richards
DeAnne Richards

Thank you

Lizzie

LizzieSydney, NSW

Customer service is HORRIBLE

published
Transparency
Customer Service
Value for Money
Start DateApril 2018
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
kcatelotti

kcatelottiSydney, NSW

If only there was 0 stars

published

I have had this service for a year. It is incredibly slow and no cheaper then other providers. I just went with them because it apparently didn't have extra charges if you moved/cancelled the service. This ended up not being true, regardless of what was stated before purchasing the service. Last but not least, the customer service for this terrible service is non existent. They only have online chat as a point of communication which is terrible. Go with anyone except for this service.

Transparency
Customer Service
Value for Money
Start DateFebruary 2019
Adequate Speeds No
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
MyRepublic
MyRepublic A.MyRepublic
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