Cannot speak with anyone on the phone
After 5yrs of being with this company when they first started i now need help with my home phone line.I have tried to do this online to no avail,i asked them to phone me and talk,but they shut down the online chat.At 76yrs of age i need help to sort it so will likely now go to a provider that you can phone with problems,shame on them for no true support.
Wouldn't take on them if they were on fire!
Can't talk to anyone if you have a problem you chat to a robot online then when you ask to speak to a real person they pretend that you are. When you push it further they say they will send you an email but never do. Have a simple problem that needs to be fixed has taken over a week and still got nowhere.
Cant even get my account billing right, tried to take money from my account, when I questioned it they emailed a new invoice that was different to the one they sent 2 weeks prior.
Worst internet company ever. Don't go near them!
Efficient and innovative with the process
Very good process and quick response as well as great friendly service. Stay with the website until the process is done. Easy and efficient method this way. Thank you MyRepublic!
Find out how MyRepublic NBN 25/5 (Standard) compares to other Internet Service Providers
Know better, choose better.
Avoid this internet provider at all cost.
Very bad customer service, only point of contact is via online chat and it takes forever for them to respond. Internet connection is constantly dropping out as well. Not worth the hassle.
This is awesome!
Very reliable, no issues. Very reliable. Would definitely recommend myrepblic. And the staff is very helpful! I am very happy with the service and how cheap and affordable the internet is
Everything I expected and less
Modem was incorrectly sent for a new account to the new address weeks before I had specified I would be there. Similarly, the connection date was also incorrect, and reconfirmed multiple times to be the “correct date” with an automated email being received each time stating the wrong date again. This reflects poor attention to detail, and poor communication.
Once the service was connected, the internet speed was fine, etc. And if I didn’t need to do anything else after that, we’d be fine. But I moved house.
I’ve noticed since trying to relocat...e with MyRepublic that it has been a bit of a lost cause. Attempting to do so has highlighted several other reasons for me not to continue paying for service. My most prominent reason for cancelling my service with MyRepublic is communication. Getting in touch with the company is quite a task. And you can’t be sure who you’re talking to exactly or whether they’re actually doing anything behind the scenes. (Also note: If you’re looking to speak to someone once you have an account set up, this may not be the ISP for you.) I have used the chat function to communicate with MyRepublic on multiple occasions. The chat function allows for more opacity and distance between yourself and the employee. All of the text I’ve read are scripted and vague. Although it may seem more “efficient” or “streamlined” or however it’s sold to investors, it’s actually quite a dehumanising and fatiguing experience. Each time I have had to use the chat system, I’ve been told that my issue has been taken care of by a separate team and to wait for XYZ to happen. This would be followed by waiting the allotted time, and nothing eventuating, recalling me back into an endless loop of chat, wait, chat, wait, etc. The chat system is highly inefficient and likely is a reason for a lot of dissatisfaction. Customers may eventually give up. The queue numbering system also needs an update, as it doesn’t reflect an actual place in a queue, but rather how long before you are shuffled to someone’s “personal queue”. Then there’s more waiting followed by a general lag between sparse responses that don’t really get to the crux of whatever issue you are experiencing. This gives the appearance that it’s because they’re spread thin across multiple chats with multiple people at once to increase appearance of productivity.
- NBN 25/5 (Standard)
Incompetent staff who only communicate via text chat
We were happy for three years, no problems. Then last week the signal went down. Contacted My Republic who “texted” that the account had been terminated as we had complained of poor service and were changing supplier. All of which was not true but they insisted that there was nothing they could do and I should contact sales if I wanted to open another account! No apology and maybe empathy is difficult to communicate via text.
So we shopped around and found a provider who understands customer service beyond being able to spell it. We found iiNet...
Couldn't be worse if they tried
Never experienced such bad service in my life. I thought banks were bad in dealing with an account. These guys top the list in terrible service(both internet service and trying to deal with support). I would highly recommend staying clear of these providers.
|Category||Internet Service Providers|
|Standard Monthly Price||$65.00|
|Typical Evening Download Speed||15.0 Mbps|
|Max Download Speed||25 Mbps|
|Max Upload Speed||5 Mbps|
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