All they care about is money! Customer service is appalling
I purchased a couple of laser treatments, at the Taylors Lakes clinic, to find the following working day that it was half price. I asked them if they could match my recent purchase and the answer was NO! I asked to speak to the Manager and she was rude and did not care if I took my business elsewhere. I asked her if she could have her manager call me but no one called back. When I contacted them to ask why she hadn't called she told me that she was too busy to speak to me! They do not value their customers. I have been a client for many years...and spent a lot of money. I will be taking my business elsewhere and I suggest you all do the same. There are many competitive beauty salons that provide the same service at Watergardens, Taylors Hill and Sydenham area.
- Verified customer
Get the job done but over sell their products and want to keep you hooked
Hmm. They get the job done but over-sell their products which are not necessary for everybody as they would insist and don't tell you about in detail when you sign up. They sell you an after laser gel which is $40 and exfoliating serum which is $85 for 30ml. You can get similar products for way less. You really don't need them. There are many people who get by without either one at all but they will say stuff like you might get need 20 extra sessions if you don't use them. I think the staff probably go through some training regime that brainwas...hes them a bit. They will also want you to do 10-12 sessions plus more "maintenance" but USA websites of laser hair removals recommended 4-6. Unlike other reviews I do think the staff are nice people and you can get laser done again if they missed a spot so ask about that policy. Glad to have the laser done by their technicians/salon girls but their desire to make you continue and insistence on buying their products is ridiculous. I will say however that their products are definitely good. The post laser gel uses quite a few organic ingredients, smells good and feels great. Their exfoliate serum is top end but the active ingredient in it is lactic acid (ie alpha hydroxy). So do your research and u can get something similar for much less. And to be honest when they say crap like people who don't use it get x y z just be polite and say no thanks. I think the post laser gel they make compulsory. Check all these things before committing your $$. I got sucked in on a whim.
Hi I had very bad experience in one of myskin clinic at fountain gate . No customer service at all after payment they dont care at all. I feel like waste my $400 aa they don't care at all for customers..I booked my appointment first was late 10 min which I can say my fault but is that make sense to you when I was on time and I had wait for 20 min to get it done because they were running behind and they have only one machine for this skin type . I didn't complain at all ..if that's your policy like they can cancel the appointment if customer la...te and if customer have to wait when they are busy no sorry not explanation nothing that's ridiculous and their service way bad .i feel like waste my $400 dollar not happy at all still 9 more sitting to go. second their service was terrible I hope its normal i got black spot on my face because they don't explain anything i hope not burnt my face or something very scared to go dere and there refund policy is ridiculous they don't refund . They don't ask you at all how's treatment reacting so pls go through with policy and dere way of treatment first before booking.otherwise waste of money.
Questions & Answers
Hi, I have been waiting on someone to get back to me for a few weeks now. I have left two feedbacks and one email. How do I get in contact with someone from head office as I have been advised that the clinic I am asking for a refund from are not authorised and I need to go through head office.
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