MyTeamGE

The worst delivery experience i have ever had ,why JB HI FI keep using them is beyond me!. i waited nearly 3 weeks for a delivery, a monitor ,i rang team global waited 1hr and 10 minutes before the answer came from a overseas phone Centre ,i was told it was picked up and returned the next day no reason why ,i rang JB HI FI and they told me this… Read more

was incorrect nothing returned ,i rang team global again ,i got a different person who said nothing was returned, finally the delivery happened ,the driver spent less than 15 seconds before leaving !!!. i got a call 2 days later saying they would redeliver we arranged the deliver between 12 and 3pm,well the delivery driver came 9..30am ,spent approx. 15 seconds and was gone again ,later in the day i received a message to go to the depot to pick it up ,the depot is more than 30minutes away such bad service ,JB WAKE UP AND CHANGE TO AU POST !!!! Shipment number HFAA658190 Reference number JBD-AU64-4H83GR

Received msg delivery between 10 to 12 pm, it was a gift purchased from overseas for my special daughter she waited all day at the door with excitement, until we received a msg that the driver came and missed us, which is 100% false, I find them very dishonest and untruthful unfortunately very disappointed also launched a complain against them. Hopefully others don’t go through the same. Show details

Ordered a parcel from ZovaTech Courier delivered package to the wrong address - photo of delivery shows courier leaving package at an empty building lot with 6 foot grass, a dumpster and a temporary fence. Company made absolutely no contact with… Read more

me - had to chase down vendor to find what happened When contacted, they denied all responsibility and blamed the vendor. No reponse on why package left next to dumpster on empty block

Fast delivery – I bought a wall clock from Ali Express (Australian seller) Saturday 1st February & it's just been delivered today Tuesday 4th February. Amazed at how quickly MyTeamGE delivered it, especially as it came from Melb. to Wide Bay QLD. Their website was easy to navigate & SMS updates were concise. Show details

Best Performance fr Elea Elea – The delivery guy Elea Elea very warm hearted person, hard-working, always on time deliver all the parcels to Our Ecco Chatswood Westfield. The best delivery guy Ever as far as i know. Show details

Going the extra mile should be recognised – the delivery guy rang the door bell but I didn't hear it as I was watching TV. Then he took the extra effort to find the back entrance to bring me the computer in the rain. Thumbs up!! Show details

My items have been delayed day after day. I raised 4 queries with their customer service and they even put in a reschedule request without any agreement from me during one of these live chat queries. Show details

My order (lamp) from Freedom that cista $399 was partially delivered I only received the lamp shade and after calling and complaining whole day they said the rest will be delivered next day now it has been 4 days and I’m still waiting even though I can see it’s in a depot which is located 10 min away from my house. I have never experienced worst delivery service not sure who am I angry with more this company or Freedom for using them !! Show details

This company is the absolute worst. They expect me to drive a 3 hour round trip to pick up a parcel form their depo. If you can't deliver to me, don't tell the company I'm purchasing from that you can! They also told me on the phone that they would, and said they'd send me that promise via an email, and didn't. I've wasted hours of my personal… Read more

time trying to sort this out. Oh, and another thing - I can't even submit a complaint about it which I requested to both on the phone and via the website. I would actively avoid purchasing from anyone who uses this company to deliver parcels.

I’m extremely disappointed with the delivery service I received. I ordered AirPods from The Good Guys on Wednesday the 11th and paid for express shipping so they would arrive by Friday the 13th. I received a notification saying the parcel would be delivered between 12–2pm, however nothing arrived and there were no further updates. After multiple… Read more

attempts to contact the office, I finally managed to speak with someone who was helpful, but unfortunately the issue still wasn’t resolved. I was told the driver had “attempted” delivery and that I would now need to collect the parcel from the Osborne Park depot. This completely defeats the purpose of paying for express delivery to have the item delivered to my address.

I was also told the delivery failed due to an incorrect name or address, which is simply not true as both details are correct on the parcel.The driver assumed the address was incorrect without attempting to contact me or properly complete the delivery.

Overall, this has been a very frustrating experience, especially after paying extra for express shipping and still not receiving the service promised. I expected much better.

Another woeful non attempted delivery today. I was supposed to receive a parcel after 1.30pm. A supposed attempted delivery was made at 10.30 am. I am home. My phone and intercom are both working but no one tried to contact me or attempt delivery. So now I have to go through a dozen calls to get the item delivered as it should have been in the first place. Show details

This company is so unreliable!!! Paid extra for same day or next day delivery on the goodguys only to use this courier which gave a notification on the expected delivery date that Delivery attempted but cannot leave in unsafe place when they clearly are LYING because they never came to our house to deliver!! And when I rang them about lying in… Read more

attempting to deliver when clearly it wasnt done.The customer service agent just blatantly said we will just deliver on monday. Stating also a reason that the driver couldn't make the delivery when it is just 2pm in the afternoon!!! The Worst courier company!

DON'T USE THIS COMPANY! How is it a delivery company can't deliver when the rest are able to? Why is this company used? The WORST. And it isn't the workers, it's the design from the executive. Mercenary sociopaths. Show details

Would give 0 if possible. Recieved a text message every 2 hours for the last 3 days saying parcel is delivered. Stayed home to receive as it was a birthday present which i paid for express. Horrible customer service Nothing positivr to say about the Show details

I would give 0 stars if I could. I have been in contact with this waste of a company for the since 07/01/2026 trying to get my parcel and nothing they say they are going to do happens. They've told me since this date that they would leave it at the parcel collection point and NOT ONCE has that happened. It's got two false "attempted deliveries"… Read more

marked on the tracking order because no attempt has been made since the first one. My parcel has now been marked as return to sending for the last 11 days (since 30/01/2026) but hasn't been updated with the company I purchased from so I can't organise a refund or change of address. At this point, it's theft. I do not recommend using this company for anything. I can't even offer you a better solution than to use this company as they operate for Big W. Disgusting behaviour.

25 minutes to book a pickup over the phone, cant send me a label to print my end, driver rocks up with his own label, leaves no paperwork behind, now they can't find my item worth $300. Trash Show!!! Show details

Forged my signature so that they could leave a $1400 screen at my door unattended. In display to the whole street, half hanging off the porch awaiting a gust of wind. If any business is wanting to go with them I'd strongly recommend not. Show details

Unfortunately I have to give 1 star. Worst delivery company ever. Mattress was supposed to delivered on the 9th Jan,waited until the 13th to call as tracking was not updated. OMG talk about a headache. The call centre staff have no idea and shouldn’t be employed ( joys of offshore). Was advised it will be delivered on the 16th and they set up an… Read more

alert. Called several times on the 16th to be hung up on ( I was never rude just wanted to speak with a supervisor), advised the have no way of contacting the driver or depot and that they finish at 5pm and will not be available until Monday. Well it’s after 5pm and I’m still in limbo.

‘Attempted delivery’ - in what world? Did not ring our bell or call us, we were home the whole time. Live chat was as good as useless, “parcel dropped off at the collection point already, nothing we can do”. No attempt to redeliver or clarify the situation with the driver. Avoid. Show details

Absolutely horrific, lied to me several times about delivery and service hubs and are extremely hard to communicate with, still haven't received my product l, never using this again. Show details

It took multiple phone calls and enquiries and emails to find out when my parcel would arrive They said there was a attempted delivery but it didn't happen Then the goods arrived So in end it all worked out Show details

Every time… every time we get “ attempted delivery” when I AM HOME .. drives me insane - now we have to organise to collect and we take days off work to be in for the delivery .. they don’t even leave a card now either - just a text - when I AM HERE!!!!!!! Show details

I still don't have my two large ticket items. I bought them from a retailer 2 weeks ago. I specifically said: "Do not deliver it on Monday as I will NOT be home at all. Your couriers will waste a trip. I am home all day on the Tuesday. ALL DAY." So....they delivered it on a Monday, didn't they???? The next day I had to go through a) Call waiting… Read more

for 25 mins - I hung up as I couldn't wait b) their online chat was broken and kept looping c) I had to be on call waiting to the store I bought the items from begging for help with the courier problems. I had to call MtTeamGE AGAIN to organise redelivery. They say 'please give us 3 extra days because of the busy time period'. I gave them 6 DAYS, with specific request to deliver on the following Tuesday. The call centre agent recorded this as we were on the phone and put into the system instantly. It's now that Tuesday 16th. I have been home all day from 10:30am as I told them (I said I will be at the hospital that morning at 9:30am). I was home by 10:20am. No delivery. Just called MyTeamGE again. On call waiting for 20 minutes. Then was told by a call centre operator in the Philippines that the items weren't scanned today and so won't be coming today. [Content Removed]?????? I could not help but express extreme rage and anger over the incompetence of the company not even operating within the terms and conditions they say to us customers directly, they are capable of operating within. I now have to wait another two weeks as they just want me on a whim to be home tomorrow and lose $1500+ of income as a business owner. That is NOT happening so I now have to wait until 30th December.

Lost my package for over a month, i called multiple times for updates on where or how to pick it up and got told that they didn’t know where it is and my only option was collecting it from a post office two hours away from me or get it returned. Once i applied for a return to sender it took them another few weeks before they actioned my request.… Read more

Horrible time efficiency and process. Not to mention i spent over an hour waiting for someone to answer the phone every time i rang. They never sent updates the whole time. Took close to two months from the day it was shipped until when it was delivered.