24 questions from our users
Hi I purchased the 3.2l ice maker and after about a month it stopped shovelling the ice into the trough and now just jams up and indicates no water and ice full. What would the cause of this be please, it's very frustrating and pretty much can't be used.
If you can please send us your order details to firstname.lastname@example.org so we can look into this for you and work with you to resolve your issue.
Hi my order number was M1009654
19 December 2015
Payed $369 delivered
Wasn't to impressed as its made only about 15kg of ice in total until it stopped working properly.
I bought from this company because it was started by two aussie guys [name removed] in their loungeroom. Please pass this question on to them. Why give customers a tracking number but not the carrier information for a large parcel?
Hi Miss P
I am not sure what has happened in this instance as normally this information is passed on with the tracking information. If you can please provide us your order number we will be able to provide you this information instantly.
I apologise that you haven't received our normal standard of customer service and we will be addressing this as well.
I have a warranty issue on something that broke the first week I used it., I brought on eBay and have left 5 message's to their site . I haven't received one rely. Anyone else?
Hi Soulbrounder, I wish I could help you on this but as yet have not been in your situation. All I can suggest is before purchasing something online read up on the product and any reviews you can find as somebody somewhere may have had the same problem before. Having said this I've found it can take a while to get a response from some online sites even if you just have a question about a product or service.
I hope it all works out for you.
I represent Mytopia. We have been having issues with a small percentage of eBay messages over the past 2 weeks. Our email system has not been receiving 100% of them. We can certainly help you. If your eBay ID is the same as the one you have used here, I will have Customer Service contact you on your eBay registered number.
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