2 photos
Mytopia
4.0 from 1,105 reviews · View Statistics
Listing monitored by Mytopia

Reviews

2.4
50 reviews
  • Product Quality
    2.2 (44)
  • Return Claim MadeYes (33) · No (10)
  • Shipping
    3.2 (30)
  • Warranty Claim MadeYes (50) · No
Previous
Clear all
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
suzy12345
suzy12345Sydney, NSW
  • 3 reviews
  • 1 like

Mytopia have restored my faith in humanity for their amazing customer service.

published

With my air fryer problem they truly went above & beyond to help me.
It's amazing that such wonderful customer care exists

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Aditya
AdityaFar North Queensland, QLD

Good products & great service.

published

Being inter state I was nervous on how was going to get hold of someone. to my surprise they are a delight to deal with. nothing was too hard. Maxine went out of her way & made life easy for me. Thank you & i highly recommend this business & its products.

Product Quality
4/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
xolo
xoloSydney, NSW
  • Verified

Prompt service, fair products

published

I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.

The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
KgB
KgBCentral West, NSW

Buyer Beware

published

Purchased 16ft trampoline. It arrived faulty. They strung me along for months. In the end they said return in same packaging at my expense over $150. The packaging arrived in poor state, so that was impossible. (as did the trampoline.) Only advice is do not buy. Learnt my lesson to buy from a dodgy online store. Ended up paying more for a very high quality trampoline from jump star.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
General Merchandise Shops

Find out how Mytopia compares to other General Merchandise Shops

Know better, choose better.

Compare all
ssl_k
ssl_kSydney, NSW
  • 9 reviews
  • 15 likes
  • Verified

PROFLEX TRX2 Electric Treadmill - Utter crap

published
Product Quality
1/5
Shipping
1/5
Incentivised Review No
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
ssl_k
ssl_k
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Peter
PeterGreater Melbourne (Outer), VIC

great customer service

published

Replaced faulty items without without question.
Polite and prompt customer service
All items I have purchased from Mytopia have been of high quality

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Ann M
Ann MSouth East Queensland, QLD
  • 3 reviews
  • Verified

Great product and amazing after sales service

published

Aurelaqua Pool Cover Real 500 Micron 8.5m x 4m.
This is an excellent product and amazing value. Unfortunately, after 15 months a fault developed. I contacted the seller who had a replacement en route the very next day, accepting my photos as evidence, not requiring the faulty blanket to be returned..
This is the best customer service I have experienced in years! At last, an ethical seller who stands behind the items he sells and doesn’t make you jump through hoops to get satisfaction under a warranty claim.
I will certainly buy from this seller again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

Hi Ann,
I'm glad to hear you've had a positive experience with us - we look forward to assisting you well into the future!

Similar opinion? Write a review on ProductReview.com.au!
Kvd
Kvd
  • 2 reviews
  • 1 like
  • Verified

False advertisement

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • +1Thumbnail
Product Quality
1/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Peter W.
Peter W.Victoria
  • 3 reviews
  • 5 likes
  • Verified

ABSOLUTE RUBISH PRODUCT $1,600.00 wasted.

published

Purchased a EUROGRILLE BBQ. Due to covid I didnt use it or unpack it until late last year (2020)
Within a month the handles degraded and the stainless steel is highly pitted at the edges. They claimed it was of the same quality as $4,000 BBQ's. Contacted warranty and they wont warrant repairs. I am absolutely disgusted and will take it to the ombudsman.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

Hi Peter,
I am so sorry to hear this. I am going to forward this to be investigated by management and we will be in contact with you shortly.

Peter W.
Peter W.
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
General Merchandise Shops

Find out how Mytopia compares to other General Merchandise Shops

Know better, choose better.

Compare all
Denise W.
Denise W.Illawarra, NSW
  • 2 reviews
  • 2 likes

Worst service ever!!

published

Worst online shopping experience of my life. Delivery service botched 3 times on same order. No Christmas present for the kids. Never again!!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Sarah
Sarah
  • 4 reviews
  • 6 likes

THEIVES! DO NOT BUY!!

published

THEIVES! DO NOT BUY!!! Received faulty products. Contacted via email, Instagram, Facebook no reply. Finally was contacted via WhatsApp. Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty items. Do not buy!!!!

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Sarah
Sarah
Sarah
Sarah

I have emailed the chain of emails. Look forward to hearing from someone to resolve.

Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Trevor
Trevor
  • 3 reviews
  • 5 likes

Poor quality and they do not follow through on warranties

published

My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

Hi Trevor!
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au.

Similar opinion? Write a review on ProductReview.com.au!
General Merchandise Shops

Find out how Mytopia compares to other General Merchandise Shops

Know better, choose better.

Compare all
Natalie
NatalieSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Very good Customer Service

published

The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

We are happy that all your concerns were sorted out - Should you need further assistance, please do not hesitate to contact us.

Similar opinion? Write a review on ProductReview.com.au!
Lynne
Lynne
  • 3 reviews
  • 2 likes

Eurocher 16L Air Fryer - Faulty - Poor customer service from Mytopia

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Rod R.
Rod R.
  • 5 reviews
  • 3 likes
  • Verified

Faulty product and worse communication

published

I bought this standing desk nearly a month ago, which arrived on time, however was faulty. This was through Kogan and both customer service to fix the issue was poor. No customer service and even when Mytopia called me, the agent was from overseas and he could not talk English. Awful servie

Incentivised Review No
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
Rod R.
Rod R.

The order reference is 1000002234744

Mytopia
Mills BrandsMytopiaSend a private message
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 2

Questions & Answers

Peter
Peter asked

Hi there bought a electric slicer and I can’t get the manual to it,did all the things you asked and still no manual cheers

2 answers
Mytopia
Mills BrandsMytopiaSend a private message
Mytopia
Mills BrandsMytopiaSend a private message
Nat
Natasked

I was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?

No answers
Maryanne Law
Maryanne Lawasked

I can’t download my manual for my sola fountain pump and filter

1 answer
Mytopia
Mills BrandsMytopiaSend a private message
See all Mytopia questions

Get an answer from our members and Mytopia representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.