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Mytopia
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- 3 reviews
- 1 like
Mytopia have restored my faith in humanity for their amazing customer service.
With my air fryer problem they truly went above & beyond to help me.
It's amazing that such wonderful customer care exists
Good products & great service.
Being inter state I was nervous on how was going to get hold of someone. to my surprise they are a delight to deal with. nothing was too hard. Maxine went out of her way & made life easy for me. Thank you & i highly recommend this business & its products.
Hi Aditya,
Wow, thanks for the fantastic review. ...
Read more Its great to get positive feedback and please come back and shop with us again! Kind Regards, The Mytopia Store Support Team- Verified
Prompt service, fair products
I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.
The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.
Hi Nivedita,
We are more than happy to help you with this issue and I have already advised our team to provide you with a full refund without the need for the return of the item due to the negative experience you have had....
Read more We are always here to help and will always strive to improve our customer interactions! I do apologise for the inconvenience this has caused however please rest assured that we have now resolved this issue for you. If you require any further information, please get back to me at support@mytopia.com.au or call 02 8667 7842. - Sean Mytopia Management TeamBuyer Beware
Purchased 16ft trampoline. It arrived faulty. They strung me along for months. In the end they said return in same packaging at my expense over $150. The packaging arrived in poor state, so that was impossible. (as did the trampoline.) Only advice is do not buy. Learnt my lesson to buy from a dodgy online store. Ended up paying more for a very high quality trampoline from jump star.
Hi there, sorry to read that you haven't had a positive experience with your return. Unfortunately I cannot readily retrieve order details to assist further based on the information you have provided....
Read more Please let me know your order details if there is anything further we can assist you wish. support@mytopia.com.au Amye - Resolutions Team.Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
- 9 reviews
- 15 likes
- Verified
PROFLEX TRX2 Electric Treadmill - Utter crap
This is about the treadmill purchased from this store: PROFLEX TRX2 Electric Treadmill.
After 1 yr and 3 months of use, the treadmill belt is ripping in several places. Over the past year, I have had many operational issues with this machine. After about 6 months' of use, it started emanating a loud buzzing fan noise. Then a couple of months' after that, it kept suddenly stopping for no reason intermittently which is quite dangerous when you are having momentum walking and then it suddenly stops. A few times I almost tripped because the treadm...
Read moreill stops without notice. It is happening again now. It is a very poor quality machine. I would not buy this brand or this treadmill again. You would think after spending several hundred dollars, it would last more than 1.5 years' at least, even though the machine is not a reputable expensive brand. Mytopia customer service is also horrendous. When I made contact last year saying there is a faulty issue and it was still within warranty, they send me proforma responses without regard to my problem and then said that they will determine if it is faulty, and that I must pay the transportation fee to return the machine to their warehouse for inspection. To transport a machine this size, I can imagine it would cost at least a third of the price of this machine maybe half. They take no responsibility and sell cheap faulty goods that will last you half a year and then wipe their hands clean after. They asked for all this evidence such as a video, which I sent them and it was a total waste of my time. I do not know why they asked me to do this when they want me to still send the entire machine back at my own cost for further inspection. This is not how warranties work and Mytopia should be reported to the ACCC. I won't ever buy from this deplorable company again, or this brand!Hi there, thank you for sharing your experience, sorry it wasn't as you expected, nor what we aim to achieve from our customer service interactions. Based on the information you have provided I cannot...
Read more readily locate your order or communications, if you could let me know your order number I'd like to review your enquiries over the last 12-15months and follow up on any points that I can. Appreciate your time once again. Alternatively please reply to any open communications you have and ask to have your email addressed by me, Amye in After Sales - Customer Resolutions. Amye - Customer Resolutions.Unless you can guarantee me a full refund I am not spending any more time on this. Just so you know I took so much time last year to email the company multiple times, at least a dozen back and forth, ...
Read morethen take a video twice as the company said the first one wasn't good enough. Then after all of that to be told that your company will determine if it is faulty only after receiving it back to inspect at my own cost which would have cost me several hundred dollars to send back a large item like this. What was the point of you asking me to take a video then? I spent countless hours in communication with this company who gave me no other option but to forfeit my consumer rights because the cost of shipping this back with no guarantee of receiving my item back without me forking out another delivery fee back to me, and being at the mercy of this untrustworthy company to determine if it is faulty, why would I do that for? Not to mention being without my equipment when I need it in lockdown. I should be reporting this to the ACCC.HI there, I appreciate you following up and certainly am willing to look into this for you, however I still don't have any information that will help me locate your order. As such I cannot guarantee y...
Read moreou a refund with no information to review. Please let me know your order number, or reply to your email communications and simply ask for this to be reviewed by Amye. Amye - Customer Resolutions.great customer service
Replaced faulty items without without question.
Polite and prompt customer service
All items I have purchased from Mytopia have been of high quality
Hi Peter,
Wow, thanks for the fantastic review. ...
Read more It's great to get positive feedback and please come back and shop with us again!- 3 reviews
- Verified
Great product and amazing after sales service
Aurelaqua Pool Cover Real 500 Micron 8.5m x 4m.
This is an excellent product and amazing value. Unfortunately, after 15 months a fault developed. I contacted the seller who had a replacement en route the very next day, accepting my photos as evidence, not requiring the faulty blanket to be returned..
This is the best customer service I have experienced in years! At last, an ethical seller who stands behind the items he sells and doesn’t make you jump through hoops to get satisfaction under a warranty claim.
I will certainly buy from this seller again.
Hi Ann,
I'm glad to hear you've had a positive experience with us - we look forward to assisting you well into the future!
- 2 reviews
- 1 like
- Verified
False advertisement
Bought a letterbox from them end of December 2020 (less than 2 months ago). Got drawn in by the low price. Noticed it started rusting already. I emailed them about this issue and got told that in the product manual that you can find nowhere on the advertisement it states that "Under Safety and General Equipment use and Care, the equipment is not weather proof and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid." 1st of all this was not said anywhere while advertising this letterbox and s...
Read moreecond we are talking about a letterbox... which is most likely going to be outside... ad on ebay states " The stylish mail pillar powder coated finish offers plenty of kerb appeal and is made to last." Not even 2 months. Very disappointed in the product and the very misleading and below standard costumer service.Hi Kvd,
Sorry for the delay in our response - if your query remains open or not yet resolved, please do let us know....
Read more Please accept our regret with how your issue was treated. It was never our intention to feel you that way. We have a couple of options we would like to discuss with you - if you are able to provide the following in order for us to find your case history and properly address your concerns: - Order ID/reference - eBay username (if purchased on eBay) - email address - Name on the order - Mobile number - Address used on the order You can send an email to socialmedia@millstrading.com.au Please let us know in the first instance so we can act immediately to resolve the issue. We always guarantee a solution to all issues.- 3 reviews
- 5 likes
- Verified
ABSOLUTE RUBISH PRODUCT $1,600.00 wasted.
Purchased a EUROGRILLE BBQ. Due to covid I didnt use it or unpack it until late last year (2020)
Within a month the handles degraded and the stainless steel is highly pitted at the edges. They claimed it was of the same quality as $4,000 BBQ's. Contacted warranty and they wont warrant repairs. I am absolutely disgusted and will take it to the ombudsman.
Hi Peter,
I am so sorry to hear this. I am going to forward this to be investigated by management and we will be in contact with you shortly.
Your management team are the ones who have rejected our concerns over what we believe is a serious quality flaw. It seems that if you cannot remedy the obvious faulty components then the ombudsman can...
Read more hopefully assist. I have also found this process from Mytopia has been absolutely unacceptable to date and I will pursue the correct outcome.Hi Peter,
I can see you have been in contact with us and we have come to a resolution.
Due to your beach side location, things do get effected by the environment. We have agreed to an outside of war...
Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
- 2 reviews
- 2 likes
Worst service ever!!
Worst online shopping experience of my life. Delivery service botched 3 times on same order. No Christmas present for the kids. Never again!!!
Hi Denise,
Thank you for taking the time to write a review - but we are sorry you are feeling let down by our couriers and would like to make this experience with us better. We do not wish to make you...
- 4 reviews
- 6 likes
THEIVES! DO NOT BUY!!
THEIVES! DO NOT BUY!!! Received faulty products. Contacted via email, Instagram, Facebook no reply. Finally was contacted via WhatsApp. Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty items. Do not buy!!!!
I will happily forward you the email chain. All I wanted was my faulty parts replaced. Now in order to get them I need to send back the whole outdoor setting and apparently source my own packaging to ...
Read moredo so. I have asked packaging be sent to me. The ACCC website states given it's a large item you are responsible for shipping. If packaging is part of shipping this is your responsibility. I will happily package it up if you send me the boxes, bubble wrap and sticky tape. Not too much to ask seeing as you have replacement parts in stock but refuse to send them as they are part of a set. Making it extremely difficult for a return or refund to take place.I have emailed the chain of emails. Look forward to hearing from someone to resolve.
Hi Sarah,
I can see that we are currently in contact with you regarding this issue and is currently in the hands of management.
Please give us the opportunity to sort out this issue with you and Im ...
- 3 reviews
- 5 likes
Poor quality and they do not follow through on warranties
My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service
Hi Trevor!
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au.
Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
- 7 reviews
- 5 likes
Very good Customer Service
The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.
We are happy that all your concerns were sorted out - Should you need further assistance, please do not hesitate to contact us.
- 3 reviews
- 2 likes
Eurocher 16L Air Fryer - Faulty - Poor customer service from Mytopia
I purchased a Eurochef Air Fryer in July 2020 on Ebay from Mytopia. The first issue was that there was limited instruction.
The manual had to be downloaded and printed out. It didn't have enough detail.
There were no recipes and no warranty card.
Two months after purchase the Air fryer started to turn off after a few minutes of cooking.
I had to send a video of the problem before they would take the item back.
I had trouble getting the company to pay for return postage however eventually they did.
I was told on a phone call that I could have a ...
Hi Lynne,
Firstly please accept our thanks for your honest review of your experience with us. We like to receive feedback like this to assist us learn from our mistakes, and help provide a better service moving forward....
Read more I have had a deep look into your case, and I can only apologise for the experience you have had with us in this instance. It appears this should have been a straightforward resolution, which it was not, and for that I can only assure you we will learn from this and provide a better service than we have moving forward. We are more than happy to offer you a 10% discount on your next purchase with us - if you wanted to accept this please let me know at support@mytopia.com.au and I will provide you your own discount code for use on any of our products on your next transaction. Cate Mytopia Store Team- 5 reviews
- 3 likes
- Verified
Faulty product and worse communication
I bought this standing desk nearly a month ago, which arrived on time, however was faulty. This was through Kogan and both customer service to fix the issue was poor. No customer service and even when Mytopia called me, the agent was from overseas and he could not talk English. Awful servie
Hi Rod,
Thank you for your review - we are sorry you are feeling let down and would like to make this experience with us better....
Read more In order for me to help, could you please let me know the following details please so I can look into the circumstances and see if I can assist please? -Original Order Number -Name of the purchaser -Ebay username (if ordered on our ebay store) -A delivery address or contact number -Email address that would of been provided for receipting of the purchase If you could please message me with those details I will be more than happy to see how we can assist in turning this experience around. If you are not comfortable leaving this information here, you can send it to me via email - support@mytopia.com.au Cate Mytopia Store TeamThe order reference is 1000002234744
Hi Again Rod,
Thanks for supplying that information - I was able to look into your order and see the issues you had raised....
Read more If it's ok with you - I would like one of our Resolutions Team members to give you a call to see how we can turn this experience around for you, and allow us to come to a mutually beneficial resolution. If you could please let me know a suitable time to call, I will be more than happy to get them to call you when it is convenient for you. I look forward to helping resolve this for you. Cate Mytopia Store TeamQuestions & Answers
Hi there bought a electric slicer and I can’t get the manual to it,did all the things you asked and still no manual cheers
Hey Patrick!
...
Read moreThanks for reaching us! Could you please provide me with your invoice number so I can check your details and get into contact with you? If you have any additional questions please feel free to reach out to me at support@mytopia.com.au. Cheers! Kind Regards, Mitch The Mytopia Resolutions TeamHey Patrick!
We have not received any reply from you. Could you please provide me with your invoice number so I can check your details and get into contact with you?...
Read more You may also reach out to me at support@mytopia.com.au. Cheers! Kind Regards, Mitch The Mytopia Resolutions TeamI was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?
I can’t download my manual for my sola fountain pump and filter
Hi Maryanne,
You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf...
Read more We have also sent you a PDF file via email. Should you need further assistance, please don't hesitate to reach us back. Cheers! Regards, Pio Mytopia Store Support TeamGet an answer from our members and Mytopia representatives
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Hi,
We are glad to hear that your experience was a positive one. ...
Read more Thank you for taking the time to leave such an amazing review. Come back soon! Regards, The Mytopia Store Support Team