My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service

This company hides behind a false facade. Do not believe the positive reviews. Their policy is unreasonable and the manner of their staff is atrocious. They are unapologetic and unhelpful when it comes to any sort of query. They will argue until the cows come home and outright refuse to provide customers with a refund despite being very well entitled to one. Spare your time, energy and sanity. Go elsewhere.

The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.

Purchased a bike for a friend on spec as they have no showroom to try things out first. The bike turned out to be too big to ride safely. They claimed this was a "change of mind" so that they would not have to give us a refund. They also insisted on charging a 20% return fee, which would have been about $150. After much arguing, that was waived. Still no refund though. Please do not risk purchasing anything from this company as their business practices are unsound. They have kept $750 of my money and refuse to return it and are completely unapologetic about it.

Purchased a portable electric induction cooker from Kogan Marketplace. When it arrived the plug does not fit into the wall socket, the two slanted on are correct but the third straight one is too large. Inside the box a pamphlet said to contact support@mytopia.com.au. Three emails have been sent and not one has been replied to.

The worst service ever from when I bought the item until I received the item it has been terrible I received a faulty item and they refuse to refund my money

I had cause to contact Mytopia as my electric bike was not functioning to it's best. I contacted Mytopia service and was contacted very promptly by Wade who offered support and possible solutions to my dramas. As we are living in a remote part of WA there was no-one who could help here so his support was very welcomed.

In the end we solved the issues and now will begin to fully enjoy the experience.

Thanks Wade and Mytopia.

Customer service doesn't exist in this company. There's an automated message saying they are unable to answer your calls and direct you to an email address. THIS is supposed to be answered within 1 business hour - fat chance of that! I received a faulty item and they tried to say they would repair it and send it back to me rather than a refund! Make sure you use paypal for your purchase as it will always support any disputes.

I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,

Thanks again for your great service,

Thanking you
C,P

DO NOT BUY FROM THIS COMPANY!!
Unbelievably bad service and impossible to get a resolution. It had been months!! The courier they have provided isn’t picking up my parcel and without it they won’t give me a refund despite them admitting the product it faulty!!

Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.

Bought a faulty item. Complained to the seller about it and the seller ignored my email. Paypal refunded money and now they are sending me harassing emails. Really awful customer service. I would avoid this company at all cost.

Never never ever buy anything from mytopia. Be aware!!! Never ever trust their information on the website. As It may be incomplete. At any time they charge you 20% for change of mind and they never accept return for full refund so it's better to go somewhere else. It was my first and last time that I placed an order with mytopia l advise all people to be aware...DO NOT WASTE YOUR MONEY!!!!!!