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Mytopia
4.0 from 958 reviews · View Statistics

Reviews

1.9

48 reviews
  • Product Quality
    1.8 (41)
  • Return Claim MadeYes (48) · No
  • Shipping
    3.0 (20)
  • Warranty Claim MadeYes (26) · No (9)
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Rae

RaeLaunceston, TAS

Would give zero stars - avoid at all costs

published
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia
Trevor

Trevor

  • 2 reviews
  • 1 like

Poor quality and they do not follow through on warranties

published

My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

Hi Trevor!
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au.

BE AWARE!!!!!!!!

published

This company hides behind a false facade. Do not believe the positive reviews. Their policy is unreasonable and the manner of their staff is atrocious. They are unapologetic and unhelpful when it comes to any sort of query. They will argue until the cows come home and outright refuse to provide customers with a refund despite being very well entitled to one. Spare your time, energy and sanity. Go elsewhere.

Incentivised ReviewNo
Return Claim MadeYes
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Natalie

NatalieSouth East Queensland, QLD

  • 7 reviews
  • 5 likes

Very good Customer Service

published

The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

We are happy that all your concerns were sorted out - Should you need further assistance, please do not hesitate to contact us.

robsydney

robsydneySydney, NSW

  • 3 reviews
  • 2 likes

This company is unethical

published

Purchased a bike for a friend on spec as they have no showroom to try things out first. The bike turned out to be too big to ride safely. They claimed this was a "change of mind" so that they would not have to give us a refund. They also insisted on charging a 20% return fee, which would have been about $150. After much arguing, that was waived. Still no refund though. Please do not risk purchasing anything from this company as their business practices are unsound. They have kept $750 of my money and refuse to return it and are completely unapologetic about it.

Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
6 comments
Mytopia
Mills BrandsMytopia

We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au

robsydney
robsydney
Mytopia
Mills BrandsMytopia
Lynne

Lynne

  • 3 reviews
  • 1 like

Eurocher 16L Air Fryer - Faulty - Poor customer service from Mytopia

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia
Allyson.L

Allyson.L

  • 2 reviews
  • 5 likes

Terrible customer service

published

Purchased a portable electric induction cooker from Kogan Marketplace. When it arrived the plug does not fit into the wall socket, the two slanted on are correct but the third straight one is too large. Inside the box a pamphlet said to contact support@mytopia.com.au. Three emails have been sent and not one has been replied to.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia
Dee

DeeGreater Melbourne (Metropolitan), VIC

The worst customer service

published

The worst service ever from when I bought the item until I received the item it has been terrible I received a faulty item and they refuse to refund my money

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
M2118188-DDD

M2118188-DDDSydney, NSW

EuroChef 60cm 80L 8 Functions Built In Electric Wall Oven - COKOVNEUCA80

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

This review made our day!
Thank you so much for taking the time to leave us this amazing review.

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Seo J.

Seo J.Greater Melbourne (Inner), VIC

Rubbish and poooooor service

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

The reviewer stated that an incentive was offered for this review

Moon

MoonSydney, NSW

  • 2 reviews
  • Verified customer

BE CAREFUL! - Misleading product information & return policy

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
2 comments
Mytopia
Mills BrandsMytopia
Moon
Moon
Donna

DonnaSydney Surrounds, NSW

SHOCKING CUSTOMER SERVICE

published
Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Mytopia
Mills BrandsMytopia
Holly

HollyGreater Melbourne (Outer), VIC

  • 2 reviews

DO NOT BUY FROM!

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
4 comments
Mytopia
Mills BrandsMytopia
Holly
Holly
Mytopia
Mills BrandsMytopia
Tracey Smyth

Tracey SmythPilbara, WA

After sales service.

published

I had cause to contact Mytopia as my electric bike was not functioning to it's best. I contacted Mytopia service and was contacted very promptly by Wade who offered support and possible solutions to my dramas. As we are living in a remote part of WA there was no-one who could help here so his support was very welcomed.

In the end we solved the issues and now will begin to fully enjoy the experience.

Thanks Wade and Mytopia.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Fool#1

Fool#1Sydney, NSW

  • 2 reviews
  • 1 like

Customer service lacking...

published

Customer service doesn't exist in this company. There's an automated message saying they are unable to answer your calls and direct you to an email address. THIS is supposed to be answered within 1 business hour - fat chance of that! I received a faulty item and they tried to say they would repair it and send it back to me rather than a refund! Make sure you use paypal for your purchase as it will always support any disputes.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
1 comment
Mytopia
Mills BrandsMytopia
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Great items & service

published

I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,

Thanks again for your great service,

Thanking you
C,P

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

ABC

ABCIllawarra, NSW

Faulty product and unbelievably BAD customer service!t has been almost 2 months and still waiting in a resolution!

published

DO NOT BUY FROM THIS COMPANY!!
Unbelievably bad service and impossible to get a resolution. It had been months!! The courier they have provided isn’t picking up my parcel and without it they won’t give me a refund despite them admitting the product it faulty!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia

It appears this is a courier problem here. Please supply us with your order reference so we could resolve this matter immediately.

Pedro

PedroSouth East Queensland, QLD

Great after-sales warranty service

published

Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
Dracon

Dracon

  • 7 reviews
  • 17 likes

Terrible customer service

published

Bought a faulty item. Complained to the seller about it and the seller ignored my email. Paypal refunded money and now they are sending me harassing emails. Really awful customer service. I would avoid this company at all cost.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
1 comment
Mytopia
Mills BrandsMytopia
Gholamreza

GholamrezaSydney, NSW

  • 2 reviews

NEVER NEVER EVER BUY ANYTHING FROM MYTOPIA

published

Never never ever buy anything from mytopia. Be aware!!! Never ever trust their information on the website. As It may be incomplete. At any time they charge you 20% for change of mind and they never accept return for full refund so it's better to go somewhere else. It was my first and last time that I placed an order with mytopia l advise all people to be aware...DO NOT WASTE YOUR MONEY!!!!!!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
3 comments
Mytopia
Mills BrandsMytopia
Gholamreza
Gholamreza
Mytopia
Mills BrandsMytopia
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Questions & Answers

Derek

Derekasked

Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks

1 answer
Mytopia
Mills BrandsMytopia

Hi Derek,

Here's the link for the user manual:

https://www.datastreamserver.com/manuals/AIREVACSNAC55-manual.pdf

Mark O

Mark Oasked

Hi Team i cannot download the manual for our new cooker, The datastremserver comes back as busy unreachable. Is there any way I can get it emailed to me.
Tried this.
http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
I have purchased a lot of your products before and now cannot get access to any of the old ones either on the datastreamserver???
All the best Mark

2 answers
Mark O
Mark O

even tried your Ebay store same thing......
Secure Connection Failed

An error occurred during a connection to www.datastreamserver.com. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

Mytopia
Mills BrandsMytopia

Hi Mark,

The link is working fine on our end.

https://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf

Please try to check the security settings on your computer as that might be the reason you are not able to get the link to load.

Jennifer R.

Jennifer R.asked

cannot download me manual for eurochef can you email me one

9 answers
Mytopia
Mills BrandsMytopia

Hi Jennifer,

Thank you for getting in touch with us.

In order for us to find your order history and properly address your concerns, can you please provide the following details:

- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order

We'll watch for your reply and get everything sorted quickly for you.

Jennifer R.
Jennifer R.

Jennifer randall 0754994786. 69 crestridge cresent morayfield qld

Mytopia
Mills BrandsMytopia

Hi Jennifer,

Thank you for the response!

Here's the link for the manual:

http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf

Get an answer from our members and Mytopia representatives

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