Mytopia

Purchased E Bike for Xmas but was faulty and could not be charged . Contacted Mytopia and after much tooing and froing was advised to purchase fuses etc nothing fixed it and bike was returned for repair( in my opinion should have been replaced as FAULTY NEW product) . After being notified the bike was repaired. We were then sent back the wrong product ( not our purchase) this was then returned and the repaired bike finally arrived badly damaged so had to be returned to Mytopia AGAIN . Finally we received a working e bike. Sadly this all took...

I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.

The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.

Tried to cancel an order almost immediately after I found some terrible reviews of the product. Item has not been shipped and I was advised they can not cancel or amend the order. Pathetic

I've spent a lot of time researching and then purchasing an eBike. After paying for it to be assembled professionally, simply can't ride it without the battery die mid hill on me!

The battery had been fully charged on all occasions, dying on me at 45 to 50% of its charge.
So I contacted Mytopia customer service to find out what the best course of action would be to have this fixed. I was told to print off a shipping label and the bike would be collected and looked at to find out the cause of the issue, but when the driver came to collect the ...

Purchased 16ft trampoline. It arrived faulty. They strung me along for months. In the end they said return in same packaging at my expense over $150. The packaging arrived in poor state, so that was impossible. (as did the trampoline.) Only advice is do not buy. Learnt my lesson to buy from a dodgy online store. Ended up paying more for a very high quality trampoline from jump star.

Be warned! Product I bought was 'not fit for purpose' and they claiming my return is for 'change of mind' to get a reduced store credit. Gave product out free instead. Found out that their review pages are skewed to only give 'multiple stars'.

Replaced faulty items without without question.
Polite and prompt customer service
All items I have purchased from Mytopia have been of high quality

AVOID. If I could give it 0 stars I would. We purchased 2 Alpha Electric Scooters and both died within 10mths. When I contacted them they told me that 10mths is a good go with them and tried to fob me off. After so back and forth I sent the scooters to them and they assessed that they were water damaged and it was not covered under warranty. The scooters were never ridden in water, at worst maybe on the road following some rain. The worst product I have ever purchased and the mytopia will try to get out honouring its warrant or replacing faulty goods.

I find this unbelievable i payed $229 FOR A item and your company will not send what i payed for 1 YOU have the money and you are asking me to prove who i am ..... A cross-reference with e.bay and you would see i have purchase a e.bike from your company Order date 21 Feb, 2021
Order number
15-06614-44589 this is not helping your image you have money you will not send my item unless i play you silly game . Place my money back into my account ... i pointed out to your team that it was illegal to record a phone conversation .However i...

Received faulty Evaporative cooler. Contacted via Instagram, Facebook no reply. Finally was contacted via Email . Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty ( second hand ) items. Do not buy!!!! The worse experience ever
Stay away from this company!

Aurelaqua Pool Cover Real 500 Micron 8.5m x 4m.
This is an excellent product and amazing value. Unfortunately, after 15 months a fault developed. I contacted the seller who had a replacement en route the very next day, accepting my photos as evidence, not requiring the faulty blanket to be returned..
This is the best customer service I have experienced in years! At last, an ethical seller who stands behind the items he sells and doesn’t make you jump through hoops to get satisfaction under a warranty claim.
I will certainly buy from this seller again.

Bought a letterbox from them end of December 2020 (less than 2 months ago). Got drawn in by the low price. Noticed it started rusting already. I emailed them about this issue and got told that in the product manual that you can find nowhere on the advertisement it states that "Under Safety and General Equipment use and Care, the equipment is not weather proof and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid." 1st of all this was not said anywhere while advertising this letterbox and s...

Purchased a EUROGRILLE BBQ. Due to covid I didnt use it or unpack it until late last year (2020)
Within a month the handles degraded and the stainless steel is highly pitted at the edges. They claimed it was of the same quality as $4,000 BBQ's. Contacted warranty and they wont warrant repairs. I am absolutely disgusted and will take it to the ombudsman.

THEIVES! DO NOT BUY!!! Received faulty products. Contacted via email, Instagram, Facebook no reply. Finally was contacted via WhatsApp. Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty items. Do not buy!!!!

I purchased a treadmill in June 2020. It was damaged upon arrival and unusable. I notified Mytopia and sent photo evidence as requested. I was offered a $60 refund on a product which cost me $780. I refused. Mytopia agreed to a return of the item on 6/7/2020. Costumer service support had been easily accessible and seemly supportive until this point. I repackaged the item, attached the transit information and waited for it to be picked up. I am still waiting. Emails are no longer responded to, have left messages to be called back and no response...