- Sign in
- Write a review
Mytopia
Reviewer Photos & Videos
RaeLaunceston, TAS
Would give zero stars - avoid at all costs
I purchased a treadmill in June 2020. It was damaged upon arrival and unusable. I notified Mytopia and sent photo evidence as requested. I was offered a $60 refund on a product which cost me $780. I refused. Mytopia agreed to a return of the item on 6/7/2020. Costumer service support had been easily accessible and seemly supportive until this point. I repackaged the item, attached the transit information and waited for it to be picked up. I am still waiting. Emails are no longer responded to, have left messages to be called back and no response...Read more
. I understand Covid is an issue but it is now January. I am nearly $800 out of pocket for an item which is absolutely unusable. I am starting to think my only option now is legal action. I have even resorted to leaving terrible reviews(but absolutely deserved) in a bid to get a response. Avoid this company at all costs!1 comment
Similar opinion? Write a review on ProductReview.com.au!
Trevor
- 2 reviews
- 1 like
Poor quality and they do not follow through on warranties
My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service
1 comment
Mills BrandsMytopia
Hi Trevor!
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au.
Similar opinion? Write a review on ProductReview.com.au!
BE AWARE!!!!!!!!
This company hides behind a false facade. Do not believe the positive reviews. Their policy is unreasonable and the manner of their staff is atrocious. They are unapologetic and unhelpful when it comes to any sort of query. They will argue until the cows come home and outright refuse to provide customers with a refund despite being very well entitled to one. Spare your time, energy and sanity. Go elsewhere.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Mytopia compares to other Online Shops
Know better, choose better.
NatalieSouth East Queensland, QLD
- 7 reviews
- 5 likes
Very good Customer Service
The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.
1 comment
Mills BrandsMytopia
We are happy that all your concerns were sorted out - Should you need further assistance, please do not hesitate to contact us.
Similar opinion? Write a review on ProductReview.com.au!
robsydneySydney, NSW
- 3 reviews
- 2 likes
This company is unethical
Purchased a bike for a friend on spec as they have no showroom to try things out first. The bike turned out to be too big to ride safely. They claimed this was a "change of mind" so that they would not have to give us a refund. They also insisted on charging a 20% return fee, which would have been about $150. After much arguing, that was waived. Still no refund though. Please do not risk purchasing anything from this company as their business practices are unsound. They have kept $750 of my money and refuse to return it and are completely unapologetic about it.
6 comments
Mills BrandsMytopia
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au
You are well aware of what the problem is as I have sent you numerous emails explaining the situation. All I have been asking is for some basic human decency. After discovering that the person who the... Read more
bike was for would have hurt herself if she rode it (because of the incorrect sizing), the bike was returned to you untouched. You have decided to keep my money which to me, is equivalent to theft. You are being sneaky and dishonest by calling this a "change of mind". That is totally incorrect. The bike is totally unsuitable for the person so to argue that they have just changed their mind is very self-serving.Mills BrandsMytopia
Hi Rob,
Thanks for your response. I have had a look into the history of your issue you have raised, and I can see we have done everything we can to assist you.... Read more
Your client purchased an E-Bike from us without enquiring whether it would be suitable to her needs, or suitable to ride. It was purchased, and when it was delivered it was assembled and discovered to be too big for her to use safely. She then contacted us wanting a refund, however our store policy, which is available on every listing, states you will receive a store credit for change of mind, and return of the item is at the purchasers' own expense. I then see you have stepped in however your client accepted our terms and conditions when they purchased the item. Our store policies are not hidden, and can be found here - www.mytopia.com.au/customer-service#returns - as well as on every listing. Please let me know if I can clarify anything further for you. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
Lynne
- 3 reviews
- 1 like
Eurocher 16L Air Fryer - Faulty - Poor customer service from Mytopia
I purchased a Eurochef Air Fryer in July 2020 on Ebay from Mytopia. The first issue was that there was limited instruction.
The manual had to be downloaded and printed out. It didn't have enough detail.
There were no recipes and no warranty card.
Two months after purchase the Air fryer started to turn off after a few minutes of cooking.
I had to send a video of the problem before they would take the item back.
I had trouble getting the company to pay for return postage however eventually they did.
I was told on a phone call that I could have a ...Read more
1 comment
Mills BrandsMytopia
Hi Lynne,
Firstly please accept our thanks for your honest review of your experience with us. We like to receive feedback like this to assist us learn from our mistakes, and help provide a better service moving forward.... Read more
I have had a deep look into your case, and I can only apologise for the experience you have had with us in this instance. It appears this should have been a straightforward resolution, which it was not, and for that I can only assure you we will learn from this and provide a better service than we have moving forward. We are more than happy to offer you a 10% discount on your next purchase with us - if you wanted to accept this please let me know at support@mytopia.com.au and I will provide you your own discount code for use on any of our products on your next transaction. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
Allyson.L
- 2 reviews
- 5 likes
Terrible customer service
Purchased a portable electric induction cooker from Kogan Marketplace. When it arrived the plug does not fit into the wall socket, the two slanted on are correct but the third straight one is too large. Inside the box a pamphlet said to contact support@mytopia.com.au. Three emails have been sent and not one has been replied to.
1 comment
Mills BrandsMytopia
Hi Allyson,
We thank you for your feedback, we value our customers and always aim to improve our Customers Experience to the best of our ability.
I can see that you have purchased a Portable Electric Induction Cooker through Kogan in August 2020.... Read more
Similar opinion? Write a review on ProductReview.com.au!
DeeGreater Melbourne (Metropolitan), VIC
The worst customer service
The worst service ever from when I bought the item until I received the item it has been terrible I received a faulty item and they refuse to refund my money
Similar opinion? Write a review on ProductReview.com.au!
M2118188-DDDSydney, NSW
EuroChef 60cm 80L 8 Functions Built In Electric Wall Oven - COKOVNEUCA80
I ordered an oven from Mytopia and it was allegedly damaged at the courier’s depot - Hunter Express.
MyTopia sent me another one and when I opened the box, the glass front door of the oven was smashed into pieces. Same courier - Hunter Express!! When it’s printed “FRAGILE” in large bold letters all over the box, what does that mean I wonder??
I sent an email and a picture of the smashed oven to MyTopia and they sent another one the next day and used their own warehouse staff to personally deliver it. No issues when I received it.
MyTopia’s Cust...Read more
1 comment
Mills BrandsMytopia
This review made our day!
Thank you so much for taking the time to leave us this amazing review.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Mytopia compares to other Online Shops
Know better, choose better.
Seo J.Greater Melbourne (Inner), VIC
Rubbish and poooooor service
It had manufacturing problem so I requested return and get back new one.
First of all it took soooo long time to get back. Special team hust excused because of COVID-19. But when it came first time in just 3 business days. And retuning took 1 month!
Second, even they didn’t write down unit number so Post is returned to collection center.
It’s far from home, e bike is heavy, and I don’t have a car.
I requested to post office re delivery but they said they can’t. So I should pick up by myself.
It took an hour to reach collection center by tram ...Read more
1 comment
Mills BrandsMytopia
Hi Seo,
Thank you for your review - we are sorry you are feeling let down and would like to make this experience with us better.... Read more
In order for me to help, could you please let me know the following details please so I can look into the circumstances and see if I can assist please? You can email these to support@mytopia.com.au if you do not want to post this information here; -Original Order Number -Name of the purchaser -Ebay username (if ordered on our ebay store) -A delivery address or contact number -Email address that would of been provided for receipting of the purchase If you could please message me with those details I will be more than happy to see how we can assist in turning this experience around. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
MoonSydney, NSW
- 2 reviews
- Verified customer
BE CAREFUL! - Misleading product information & return policy
I'm writing this review after submitting a complaint with Fair Trading about this company.
I purchased an ebike that was advertised as for people from 152-185cm tall. I paid $789. After checking with their customer support team, I decided to purchase the bike and pay an additional $69 to get them to assemble it for me as I kinda needed a bike urgently. Collected the already assembled bike at their Seven Hill warehouse after only 3 days, which was quick.
However, after taking it home and trying sitting on it, I realised it was too high for me,...Read more
2 comments
Mills BrandsMytopia
Hi Moon,
I am sorry you are feeling let down about our Change of Mind returns policy. This is made clear on all our listings that there is an option where if you change your mind on the item purchase... Read more
d, you may request to return it for a store credit within 14 days, which I can see was offered in your case.Cate,
Not sure why you said I had used the bike. I never used the bike as it is too big for me. You guys got me to pay the extra for you guys to Open the box and assemble the bike for me but didnt te... Read more
Similar opinion? Write a review on ProductReview.com.au!
DonnaSydney Surrounds, NSW
SHOCKING CUSTOMER SERVICE
I Purchased an electric bike in April to ride with my kids during the Covid lockdown.
It has not worked since the day i got it, Wade was helpful at the start but i have now been liaising via email with Mary who has been unable to provide me with a reasonable service.
I have insisted on a refund as i believe the product to be inferior and the lack of customer service is disgusting, no return calls and emails that are always generic. Not to mention the amount of my own time its taken trying to get an outcome on a product i purchased as new!
It ...Read more
1 comment
Mills BrandsMytopia
Hi Donna,
Firstly please accept our appreciation at your honest feedback and accept our regret at how this was handled. I have had a look into the circumstances surrounding your review, and spoken t... Read more
o the Team Members who you have dealt with, and gotten a clearer picture of the situation.Similar opinion? Write a review on ProductReview.com.au!
HollyGreater Melbourne (Outer), VIC
- 2 reviews
DO NOT BUY FROM!
We purchased a kids ride on car back in Feb, within a couple of hours of use it broke- we took a video and they said it was the drive motor, so they sent us out a new part to replace it, they sent us the wrong part and then after complaining they sent the correct part to our old address even after we notified them we had moved! Making us drive an hour out of our way to pick up the part! Once my partner replaced it again after a couple of days of use it broke again! We requested a refund but they said they wanted to inspect the car to see if the...Read more
y could repair it. We weren’t happy about this and said we wanted our money back. But they just ignored us and went ahead and repaired it and sent it back to us again. Only for it to be returned with a new issue of not going into reverse. Now they are trying to make me send it back again and want to attempt to repair! We have opened a case with ACCC and they are aware but still refuse refunding is! I have never dealt with a business so dodgy! I have asked numerous times to be contacted by a manager and they ignore my requests. Avoid them at all costs!4 comments
Mills BrandsMytopia
Hi Holly,
Thank you for your review - we are sorry you are feeling let down and would like to make this experience with us better.... Read more
In order for me to understand what has happened, and see if I am able to assist you, can you please let me know some of the following details so I can look into your case please? -Original Order Number -Name of the purchaser -Ebay username (if ordered on our ebay store) -A delivery address or contact number -Email address that would of been provided for receipting of the purchase If you could please message me with those details I will be more than happy to see how we can assist in turning this experience around. Your co-operation is greatly appreciated, and I look forward to assisting you further. Cate Mytopia Store TeamHi Cate,
Please provide me with an email address so I can give you that info as I will not be publishing personal info here. I will give you the order number because you can pull up my info from there... Read more
Mills BrandsMytopia
Hi Holly,
Firstly please accept my thanks for your co-operation with our Customer Resolutions Team. I have been advised they have arranged for the item to be returned to us for a full refund to be provided to you.... Read more
Please accept our sincere appreciation for allowing us to turn this around for you and allowing us the chance to fix this for you. Please don't hesitate to let us know if we can do anything further to assist you. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
Tracey SmythPilbara, WA
After sales service.
I had cause to contact Mytopia as my electric bike was not functioning to it's best. I contacted Mytopia service and was contacted very promptly by Wade who offered support and possible solutions to my dramas. As we are living in a remote part of WA there was no-one who could help here so his support was very welcomed.
In the end we solved the issues and now will begin to fully enjoy the experience.
Thanks Wade and Mytopia.
Similar opinion? Write a review on ProductReview.com.au!
Fool#1Sydney, NSW
- 2 reviews
- 1 like
Customer service lacking...
Customer service doesn't exist in this company. There's an automated message saying they are unable to answer your calls and direct you to an email address. THIS is supposed to be answered within 1 business hour - fat chance of that! I received a faulty item and they tried to say they would repair it and send it back to me rather than a refund! Make sure you use paypal for your purchase as it will always support any disputes.
1 comment
Mills BrandsMytopia
Thank you for your review - we are sorry you are feeling let down and would like to make this experience with us better.
In order for me to help, could you please let me know the following details p... Read more
lease so I can look into the circumstances and see if I can assist please?Similar opinion? Write a review on ProductReview.com.au!
Find out how Mytopia compares to other Online Shops
Know better, choose better.
Great items & service
I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,
Thanks again for your great service,
Thanking you
C,P
Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
ABCIllawarra, NSW
Faulty product and unbelievably BAD customer service!t has been almost 2 months and still waiting in a resolution!
DO NOT BUY FROM THIS COMPANY!!
Unbelievably bad service and impossible to get a resolution. It had been months!! The courier they have provided isn’t picking up my parcel and without it they won’t give me a refund despite them admitting the product it faulty!!
1 comment
Mills BrandsMytopia
It appears this is a courier problem here. Please supply us with your order reference so we could resolve this matter immediately.
Similar opinion? Write a review on ProductReview.com.au!
PedroSouth East Queensland, QLD
Great after-sales warranty service
Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.
Similar opinion? Write a review on ProductReview.com.au!
Dracon
- 7 reviews
- 17 likes
Terrible customer service
Bought a faulty item. Complained to the seller about it and the seller ignored my email. Paypal refunded money and now they are sending me harassing emails. Really awful customer service. I would avoid this company at all cost.
1 comment
Mills BrandsMytopia
Hi Dracon,
We thank you for your enquiry and apologise in regards to the delayed response. ... Read more
We have currently been experiencing a high volume of customer inquiries and are doing our best to assist all our customers one by one. For us to be able to assist please contact us on support@mytopia.com.au . We look forward to hearing from you. Kind RegardsSimilar opinion? Write a review on ProductReview.com.au!
GholamrezaSydney, NSW
- 2 reviews
NEVER NEVER EVER BUY ANYTHING FROM MYTOPIA
Never never ever buy anything from mytopia. Be aware!!! Never ever trust their information on the website. As It may be incomplete. At any time they charge you 20% for change of mind and they never accept return for full refund so it's better to go somewhere else. It was my first and last time that I placed an order with mytopia l advise all people to be aware...DO NOT WASTE YOUR MONEY!!!!!!
3 comments
Mills BrandsMytopia
We trust that by providing as much information in the listings as we can, our customers can make an informed decision before purchasing.
If you have made an error in purchasing, or have simply changed... Read more
What does "your change of mind policy" mean? Does it mean after just less than one hour placing an order and realising the product is not with a essential equipment then you do a 20% deduction. Is it ... Read more
your customer service? Is it your fair trading? No, definitely it is not!Mills BrandsMytopia
If you find that you are missing parts, we encourage our customers to contact us at support@mytopia.com.au. Although your particular kid's car is not compatible with a remote, there is a wide range o... Read more
f our kid's cars that are! Simply check the 'In the Box' section if you are unsure of what comes with the unit. https://www.mytopia.com.au/toys-pet-products/toys-hobbies/ride-on-toys/kids-ride-on-cars/Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Derekasked
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
1 answer
Mills BrandsMytopia
Hi Derek,
Here's the link for the user manual:
https://www.datastreamserver.com/manuals/AIREVACSNAC55-manual.pdf
Mark Oasked
Hi Team i cannot download the manual for our new cooker, The datastremserver comes back as busy unreachable. Is there any way I can get it emailed to me.
Tried this.
http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
I have purchased a lot of your products before and now cannot get access to any of the old ones either on the datastreamserver???
All the best Mark
2 answers
even tried your Ebay store same thing......
Secure Connection Failed
An error occurred during a connection to www.datastreamserver.com. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Mills BrandsMytopia
Hi Mark,
The link is working fine on our end.
https://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
Please try to check the security settings on your computer as that might be the reason you are not able to get the link to load.
Jennifer R.asked
cannot download me manual for eurochef can you email me one
9 answers
Mills BrandsMytopia
Hi Jennifer,
Thank you for getting in touch with us.
In order for us to find your order history and properly address your concerns, can you please provide the following details:
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
We'll watch for your reply and get everything sorted quickly for you.
Jennifer randall 0754994786. 69 crestridge cresent morayfield qld
Mills BrandsMytopia
Hi Jennifer,
Thank you for the response!
Here's the link for the manual:
http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
Details
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Mills BrandsMytopia
Hi Rae,
o investigate and get this issue sorted for you as quickly as possible. Could you please send me an email with all your details and Order number so that I can investigate this and make sure we look after you as best we can.I'm so sorry to see this. We try to make our customers as happy as possible and strive for 5 stars with all of our customers and I am sorry we did not meet your expectations.
I would like t... Read more