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Mytopia (page 3 of 49)
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robsydneySydney, NSW
- 3 reviews
- 2 likes
This company is unethical
Purchased a bike for a friend on spec as they have no showroom to try things out first. The bike turned out to be too big to ride safely. They claimed this was a "change of mind" so that they would not have to give us a refund. They also insisted on charging a 20% return fee, which would have been about $150. After much arguing, that was waived. Still no refund though. Please do not risk purchasing anything from this company as their business practices are unsound. They have kept $750 of my money and refuse to return it and are completely unapologetic about it.
6 comments
You are well aware of what the problem is as I have sent you numerous emails explaining the situation. All I have been asking is for some basic human decency. After discovering that the person who the... Read more
bike was for would have hurt herself if she rode it (because of the incorrect sizing), the bike was returned to you untouched. You have decided to keep my money which to me, is equivalent to theft. You are being sneaky and dishonest by calling this a "change of mind". That is totally incorrect. The bike is totally unsuitable for the person so to argue that they have just changed their mind is very self-serving.Mills BrandsMytopia
Hi Rob,
Thanks for your response. I have had a look into the history of your issue you have raised, and I can see we have done everything we can to assist you.... Read more
Your client purchased an E-Bike from us without enquiring whether it would be suitable to her needs, or suitable to ride. It was purchased, and when it was delivered it was assembled and discovered to be too big for her to use safely. She then contacted us wanting a refund, however our store policy, which is available on every listing, states you will receive a store credit for change of mind, and return of the item is at the purchasers' own expense. I then see you have stepped in however your client accepted our terms and conditions when they purchased the item. Our store policies are not hidden, and can be found here - www.mytopia.com.au/customer-service#returns - as well as on every listing. Please let me know if I can clarify anything further for you. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
Lynne
- 3 reviews
- 1 like
Eurocher 16L Air Fryer - Faulty - Poor customer service from Mytopia
I purchased a Eurochef Air Fryer in July 2020 on Ebay from Mytopia. The first issue was that there was limited instruction.
The manual had to be downloaded and printed out. It didn't have enough detail.
There were no recipes and no warranty card.
Two months after purchase the Air fryer started to turn off after a few minutes of cooking.
I had to send a video of the problem before they would take the item back.
I had trouble getting the company to pay for return postage however eventually they did.
I was told on a phone call that I could have a ...Read more
1 comment
Mills BrandsMytopia
Hi Lynne,
Firstly please accept our thanks for your honest review of your experience with us. We like to receive feedback like this to assist us learn from our mistakes, and help provide a better service moving forward.... Read more
I have had a deep look into your case, and I can only apologise for the experience you have had with us in this instance. It appears this should have been a straightforward resolution, which it was not, and for that I can only assure you we will learn from this and provide a better service than we have moving forward. We are more than happy to offer you a 10% discount on your next purchase with us - if you wanted to accept this please let me know at support@mytopia.com.au and I will provide you your own discount code for use on any of our products on your next transaction. Cate Mytopia Store TeamSimilar opinion? Write a review on ProductReview.com.au!
Knee Scooter
This scooter is strong rubust and well made. Very easy to assemble with no tools necessary. It works perfectly for it's intended purpose, and at half the price a retail shop sells them.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
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Great pool cover
Ordered the cover and it was delivered a few days later. It is a good sturdy cover better than other more expensive ones I have bought previously. Only down side was that the proper size for my pool was out of stock so had to buy the next size up which has led to a bit of wastage.
Would definitely buy another one when this one dies.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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enjoying it
it was easy to browse and navigate to all the many and varied products on the website and the massage chair we purchased is top quality and very, very relaxing
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
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Simon MagroGreater Melbourne (Metropolitan), VIC
- 3 reviews
Excellent pool cover.
The pool cover is really thick and tough and does a great job of retaining the temperature.
The pools chlorine ppm has shot up as the cover stops the breakdown so that's a huge plus.
Delivery was within a few days.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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Never again!
I ordered a generator from mytopia. This part was straight forward, as was the delivery.
Despite starting and operating generators throughout my working life I could not get this one to start. No contact telephone number available, I had to use email over a period of about 4 days which achieved nothing to make the generator start. Examples of their suggestions were: have you put enough oil in it? Is the choke lever the right way round? Eventually they made me video it not working and rely the footage to them. Then they said they’d take it back to look at it.
The after sales service is very poor, they told me nothing was wrong and I had to pay the return delivery costs of $95.30.
I would never, ever use mytopia again. Totally dissatisfied.
2 comments
Mills BrandsMytopia
Hi Clive,
Thanks for your review - we appreciate any feedback we receive to help us improve our business practices.... Read more
In regards to the issue you had flagged - I have had a further look into this, and I can see we have provided not only the troubleshooting you have mentioned, but we also provided fully paid return of item instructions to you to get the generator back under warranty for technical assessment. When we received the generator back, our technicians not only got it working fine first go, but also had it tested to ensure there were no issues which would affect it further. As the technicians had the generator working it was declared no fault was found - which in line with our terms and conditions you agreed to when you purchased the generator - meant you had to pay for the return of the generator to yourself. All our terms and conditions can be found here - www.edisons.com.au/customer-service#warranties - and these can also be found under the warranties and return info section on each of our listings. Please let me know if I can assist you further. Keith Edisons Store TeamI do find it strange that I spent two days attempting to start the generator and failed, yet your service team started it first time. I sent you a video of my attempts at starting it which showed me f... Read more
ollowing your instructions to the letter. As for your after sales service, may I suggest you read the correspondence in full between your representative and myself to assess the level of response? I remain totally dissatisfied.Similar opinion? Write a review on ProductReview.com.au!
Jacob VL.Greater Melbourne (Outer), VIC
London Rattan is PERFECT!
I am very impressed with my purchase!
The London Rattan outdoor lounge, ottoman and table are bigger than expected and so sturdy!
very comfy with thick cushions makes lounging a breeze! 5 stars!
Website is easy to navigate, with plenty of variety and range to find what suits your personal style.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
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This was great.
Great product And quick delivery very impressed with the communication too.
I can not fault the service fast and product its as in the photo.
Like I said very impressed Thank you
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
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Dennis G.Southeast, SA
- 2 reviews
Perfect for limited boot space
Compact size when folded, replaced 2 screws with pins to make it quick and easy to completely collapse.
Like the fact it is aluminium. received it through the post in a reasonable time.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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Suzanne L.South East Queensland, QLD
Great
Happy with my purchase. Got here fast. Good quality.
G r e a t . W h a t e l s e c a n I s a y . Ok ok ok ok ok ok ok ok.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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BarryNorthern Region, NSW
Easy shopping
Found the store from an ebay add. Once there it was a very easy site to use to find all the info I wanted. Great range of products and easy to compare. Selected my bike (VALK Mountain E-Bike) simple payment and the bike arrived. Excellent quality. Very satisfied. Also had a few questions and they were all very quickly answered. Customer service was great. Will definitely recommend to others.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your order. We look forward to assisting you with your future purchases!
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Leeza S.Greater Melbourne (Outer), VIC
Better than expected
The instructions were straightforward to follow; the product was exactly as described. I had amazing results from using it. We will definitely purchase more products from this seller if we need too as they offered a lot of products that we were interested in.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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JulesSouth East Queensland, QLD
- Verified customer
Better than expected
My husband fell in love with this grill first time he used it! Amazing to look at and grills so well. I would recommend this brand to anyone interested in purchasing an indoor grill.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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William E.Central Highlands and Goldfields, VIC
Item is exactly what I wanted, in excellent condition and delivered well before due date.
It was very easy to find what I wanted and the range of goods is excellent, the item I purchased was as advertised, I will shop here again, well done.
1 comment
Mills BrandsMytopia
This review made our day!
Thank you so much for taking the time to leave us this amazing review.
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MargHarryYass
- 6 reviews
- 1 like
Great fryer - Easy to clean & just the right size for us :)
A very easy transaction with great communication and follow up service. We will definitely purchase more products from this seller if we need too as they offered a lot of products that we were interested in.
1 comment
Mills BrandsMytopia
This review made our day!
Thank you so much for taking the time to leave us this amazing review
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quietly surprised
At first i thought the bed and mattress were to small after i put it together i could not believe how comfortable the bed and mattress were the bed side was easy to assemble very happy with my purchases
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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Errol FosterSingleton
- 2 reviews
home lighting project
I am going to power all my lighting in my home with this and it will be perfect charging it with wind and solar hopefully reducing my power bills and saving some money
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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SteveGreater Melbourne (Metropolitan), VIC
Very Happy was Delivered ahead of time and works great.
Very easy to locate in your Store and find items I was looking for! A very happy camper! Charged and used, works Well thanks again for your quick service and prompt delivery. Steve
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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Robert HumphreysMelbourne
- 3 reviews
- 2 likes
Great kids ride-on car.
I have reviewed this product before so don't know why I am asked to do so again. I concluded it looked good, an improvement on earlier ones I have purchased over the years, very good value from Mytopia.
1 comment
Mills BrandsMytopia
We’re glad to hear that you were happy with your purchase! Come back, any time!
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Questions & Answers
Derekasked
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
1 answer
Mills BrandsMytopia
Hi Derek,
Here's the link for the user manual:
https://www.datastreamserver.com/manuals/AIREVACSNAC55-manual.pdf
Mark Oasked
Hi Team i cannot download the manual for our new cooker, The datastremserver comes back as busy unreachable. Is there any way I can get it emailed to me.
Tried this.
http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
I have purchased a lot of your products before and now cannot get access to any of the old ones either on the datastreamserver???
All the best Mark
2 answers
even tried your Ebay store same thing......
Secure Connection Failed
An error occurred during a connection to www.datastreamserver.com. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
Mills BrandsMytopia
Hi Mark,
The link is working fine on our end.
https://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
Please try to check the security settings on your computer as that might be the reason you are not able to get the link to load.
Jennifer R.asked
cannot download me manual for eurochef can you email me one
9 answers
Mills BrandsMytopia
Hi Jennifer,
Thank you for getting in touch with us.
In order for us to find your order history and properly address your concerns, can you please provide the following details:
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
We'll watch for your reply and get everything sorted quickly for you.
Jennifer randall 0754994786. 69 crestridge cresent morayfield qld
Mills BrandsMytopia
Hi Jennifer,
Thank you for the response!
Here's the link for the manual:
http://www.datastreamserver.com/manuals/COKGRLEUCAC7S-manual.pdf
Details
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Mills BrandsMytopia
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. We can be reached at support@mytopia.com.au