Reviewer Photos & Videos
Terrible customer service
Purchased a portable electric induction cooker from Kogan Marketplace. When it arrived the plug does not fit into the wall socket, the two slanted on are correct but the third straight one is too large. Inside the box a pamphlet said to contact firstname.lastname@example.org. Three emails have been sent and not one has been replied to.
Excellent meat grinder
Located the product easily on line, simple purchase with PayPal and simple product to use.
Downloaded owners manual from website provided.
We used to be concerned about our small dogs chewing bones properly.
Now we grind chicken necks into safe, coarse mince and they love it!
Very happy with this product.
I like many was drawn in by the low price, but after living with the item for 12 months it is now landfill.
I know I should have know better, but I took a chance and have now had to pay again (for a better quality item elsewhere)
In the end I've ended up paying twice! Next time I'll trust my gut instinct and just buy quality, I'll actually save money, have an item that lasts and I won't be contributing to landfill with cheap inferior items.
Loving both the ebike and escooter
The store is easy to use, the ebike was bought on ebay through Mytopia as well who are a pleasure to deal with. Customer service is top grade. A problem I had was quickly resolved.
Quality wise both the escooter and ebike from Mytopia are exceptional.
Lots of range for products is available at the online store as well.
- Verified customer
Faulty product and worse communication
I bought this standing desk nearly a month ago, which arrived on time, however was faulty. This was through Kogan and both customer service to fix the issue was poor. No customer service and even when Mytopia called me, the agent was from overseas and he could not talk English. Awful servie
Not so happy.
Regrettably my Mytopia experience hasn't been a happy one.
I bought an e-scooter which arrived with a massive front-wheel problem. Mytopia tried to fix it by sending me a new wheel.
It then took many emails to learn I had to dismantle the entire front-end and electrics just to replace the wheel. The instruction video alone, which I ask for separately, was 12 minutes long and much of it was sped up.
I managed to damage a couple of parts while trying to repair a product that should have arrived in pristine condition then threw my arms up in...despair and put the whole lot in the bin. By this stage I'd owned it for nearly a month and ridden it less than 200 metres. I'd spent hours and hours trying to fix it, more than 30 emails, and Mytopia advised I had to repack it and send it back in perfect condition so their experts could decide whether or not I'm entitled to a replacement.
- Verified customer
Best in class customer service
Bought an ebike with them not long ago. Not only delivery was faster than expectation, but also I did have an issue with a bicycle part (manufactury issue) and they answer my emails extremely fast. They offer to replace the damaged part and they sent the new part with all needed for installation in only a few days with no charge. All you can expect from a serious customer service.
The person that helped me was called WADE (I don't know his last name) but he deserves the acknowledgment if someone from Mytopia reads this!
Questions & Answers
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
Here's the link for the user manual:
Hi Team i cannot download the manual for our new cooker, The datastremserver comes back as busy unreachable. Is there any way I can get it emailed to me.
I have purchased a lot of your products before and now cannot get access to any of the old ones either on the datastreamserver???
All the best Mark
even tried your Ebay store same thing......
Secure Connection Failed
An error occurred during a connection to www.datastreamserver.com. SSL received a record that exceeded the maximum permissible length.
Error code: SSL_ERROR_RX_RECORD_TOO_LONG
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
The link is working fine on our end.
Please try to check the security settings on your computer as that might be the reason you are not able to get the link to load.
cannot download me manual for eurochef can you email me one
Thank you for getting in touch with us.
In order for us to find your order history and properly address your concerns, can you please provide the following details:
- Order ID
- eBay username (if purchased on eBay)
- email address
- Name on the order
- Mobile number
- Address used on the order
We'll watch for your reply and get everything sorted quickly for you.
Thank you for the response!
Here's the link for the manual:
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