I bought a Eurochef induction stove top which I had to return because, despite no warning on the website, this item had a notice on the packaging and the item that it required installation by a licensed electrician. This would have cost an extra $100.
The response emails I received from this company were all about avoiding responsibility and I really got no help until I went to Paypal.I got a refund of 80% as they labelled the refund as 'change of mind' And I was also expected to pay for the return postage.BUYER BEWARE This company has no idea or interest in how to deal with consumer complaints.
Proflex Blue Multi Station Home Gym Set with 148lbs Plates & Punching Bag
I received order in timely fashion about 3 weeks ago
Reported missing parts immediately received email saying part would be sent out in next couple of days still waiting
I’ve sent follow up emails with no reply. Still waiting
Can't Cancel 6Burner BBQ
This issue was fixed and the difference refunded. Some how I missed the discount box, or it wasn't there and with the new eBay automatic payment system, didn't go into PayPal as I had expected, and unable to back-out and enter the discount code, so emailed Mytopia immediately explaining that I am pensioner and cannot afford to loose the $167.80 discount, explained the situation and requested they cancel the order so I could try again. I also pressed the eBay 'Cancel Order' button(thinking that would save me) (eBay say I have an hour to do this...and I had done it within 15 mins) only to get an email from [name removed] at Mytopia store to say that they are unable to cancel an order which has been paid and to read their policy and that I could use their 'Change Of Mind' policy instead, where I would have to Pay for the BBQ to be returned and also pay a restocking fee of 20%. This would obviously cost more than the discount I would get on re-ordering. Several emails later and [name removed] did answer all my emails but still insists they cannot cancel or credit the order or apply the discount. BBQ has not been delivered yet so can't rate it. Very disappointed. Happy to say that this issue was satisfactorily resolved. THANKYOU [name removed] for your your understanding and confirming that the mobile Ebay app can act this way.
Insist on your refund rights
I bought a $365 electric scooter in November.
The product had no less than three faults before failing completely within a couple of months.
Customer service was somewhat responsive helping to address the faults but when the time came to request a refund i was offered a partial store credit.
I insisted on a refund and this was finally granted.
Know your rights.
Shafted by fine print
Bought an electric scooter which was great but once it had a fault, within the warranty period, I've been told I have to pay for the packaging and shipping costs back to their NSW store.
In their words "We are only able to offer free shipping on returns for up to 60 days from the purchase date. This is all outlined in the terms and conditions of purchase on the product listing."
What an absolute joke. First and last purchase from me.
Very poor customer service
Purchased an outdoor setting via this place, it was reduced by applying a discount code at checkout. I was sent a message via payment method that I was charged the higher price despite what I agreed to at checkout. I cancelled the order and sent communication as to why. Tried to phone all day the last day of the sale, due to high demand the phone was not answered, sent an email no response. Got through on the telephone the day after the sale ended and despite all email evidence and offering photo evidence of the payment method receipt they would not honour the sale price.
I purchased a stealth 1-6 electric scooter from mytopia in 2018 for myself and my kids to enjoy. It is a great scooter but the company's claim of 50kph top speed is false. Top speed is 32kph,so if you are expecting 50kph forget it.
November 28th 2018 Update: Stealth 1-6 Electric scooter
And to add to my first review I wrote, mytopia offered to post a part out for me to install in my scooter to fix the top speed problem, which I was more than happy to do, then they changed their mind and requested I return the scooter to Sydney at their expense, I'm in qld and this was not a favourable solution. Don't bother to call them, I tried many times,email is the only way I could correspond.
DSW Eames Dining Chairs faulty could not assemble
Purchased online which was easy. Chairs arrived in the time they stated it would.
I had trouble assembling them as their was pieces of plastic inside the holes where screws needed to go. When i contacted Mytopia they asked if i could pick the pieces out. I tried but was hesitant to use too much force as I thought it would void the warranty. They said I would need to send them back and outlined how to do it explaining that i needed to package the chairs properly to ensure no damge in transit. I said I would package them how they arrived as i...had kept all packaging in perfect condition. They said as long as it wasn't damaged on arrival and if I needed extra packaging I could go to bunnings to get it. I felt this was unacceptable for me to purchase extra items to send back faulty chairs. I told them I think I had gone beyond what was required of a customer by trying to fix the initial problem myself (plastic in threading) and wouldn't be purchasing extra packaging. It was a long process back and forth (above is the short version). I ordered the chairs early so there was plenty of time to assemble for use. With the issues and back and forth by the time it was done there was no time to send them back and wait another 4-6 weeks for assesment of problem and redelivery. We live rurally in WA and don't have many options when it comes to buying new chairs (hence purchasing online) . I took the risk and when my partner came home he used brute force to get the screws in. It worked. We have had them for approx 5 months and I would say they are o.k. they have plastic pieces on the bottom which they said was to ensure no damage to floors but they are leaving crescent marks on our vinyl flooring and one screw has come out of the leg twice (on the same chair) causing my partner to fall to the floor once. They are no good to attach a baby feeding chair to as they don't have enough weight to anchor the baby as you can imagine as the chairs are plastic moulded. I did choose to keep the chairs in the end as I state above but it was more out of exhaustion and necessity after all the back and forth and not wanting to wait another month or more for chairs as we needed them right then. I would hesitate before using mytopia again and my next purchase of dining chairs would be of a more solid type.
product didnt arrive
I ordered a hoverboard for my sons birthday. It wasnt delivered and when I questioned Mytopia they told me that the courier had returned it because the address was "unknown". They advised me that only a limited number of characters could be used for the first address line (I had also put "authority to leave at back door", as I often do, without ever having a problem before, in many dozens of online purchases). This issue was not apparent when I filled in their online form and the address is in full on my order confirmation. Thus there was no wa...y I could have known that the way I had written my address would be a problem. Their system also dropped the last digit from my phone number so the couriers couldnt call me to check . The couriers also didnt call Mytopia, just sent it straight back. Mytopia took no responsibility and would charge me $65 to have it redelivered. I opted for a refund as I didnt trust their delivery system any more. i think they should check addresses or fix their ordering programme for future customers. I hope they do honour the refund promise, at least. On the positive side, I can say they did communicate politely and responded promptly to my emails.
Rovo kids ride on motorbike
Purchased Rovo Police Motorbike for my 4 yr. old grandson. Arrived quickly. When charging for first time, charger very noisy. Replacement sent after Christmas. Bike lasted 1 week before throttle pedal will not spring back up, so is now unworkable, as it is stuck on. Very disappointed with purchase, because of durability. Is good to look at, but does not live up to being robust, or reliable.
False advertising and long winded poor customer service - FPF BOSU Pilates Ball
This company partners with eBay and Australia post and therefore this is a vicious circle. I purchased a HPF BOSU Pilates ball on the 3rd of November 2016. It was advertise with 3 sets of bands which was attractive. The unit arrived on time but was short of 2 sets of bands and the air plug. This was reported immediately to the customer service team who promptly ordered the items on their store at Seven Hills. The items were dispatched on the 10th of November with a tracking number. This shipment never ever arrived, and Australia Post has no clu...e about it. Finally after several shuttling of emails a second shipment was made on the 29th of November which arrived on the 1st of December but again it was short of one set of bands. Another request was raised on the same day and a third shipment was made on the 2nd of December and the tracking of this shipment is in limbo. Another thing to be watchful about is that your feedback on eBay can and may be changed at its discretion because this company is a partner and therefore the ratings on eBay is highly questionable. This is certainly my very bad experience with this company who poses to have an e-commerce system, which in my opinion and experience is below par.
A very poor product.They claim to have sold 600 which means problems for so many unsuspecting buyers
A Thomson golf buggy which cannot be used on any golf course that isn't dead flat.It will break at the handle joint under the lateral movement required when steering.
Started well but fell away
I bought a self propelling lawn mower from mytopia. It arrived and worked really well, I had a small problem with the catcher and contacted them and sent them photos. A replacement arrived and I was very happy. Then I found that it was almost impossible to fill it with oil and discovered an oil leak. I contacted them again and had them send me a replacement gasket. Upon dismantling the machine i found that it was not the gasket that was the problem it was much worse, plus they sent me the wrong gasket anyway. I let them know and they asked me t...o send it back for repair by courier and that I would have to organise the courier. I replayed with "that's all well and good but who pays-for the courier" since then NOTHING. Still waiting for an e-mail or phone call (I always put my phone number on a my communications with them )
Questions & Answers
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
You may download the manual from the link below:
Any questions send us a message at firstname.lastname@example.org
hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us email@example.com
The Mytopia Store Team
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
Here's the link for the user manual:
Get an answer from our members and Mytopia representatives
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