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Mytopia
4.0 from 1,061 reviews · View Statistics
Listing monitored by Mytopia

Reviews

  • Product Quality
    1.2 (81)
  • Return Claim MadeYes (46) · No (29)
  • Shipping
    1.7 (47)
  • Warranty Claim MadeYes (34) · No (45)
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ph s.
ph s.Sydney, NSW
  • 2 reviews
  • Verified

Very disappointing customer services

published
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Product Quality
2/5
Shipping
1/5
Mytopia
Mills BrandsMytopia

Missing parts

published

Ordered day bed. Shipped without assembly kit. Have to wait another week before we can assemble after already waiting two weeks for delivery. You have one job *facepalm*

Product Quality
3/5
Incentivised Review No
Mytopia
Mills BrandsMytopia
John
JohnPerth, WA

Not happy Jan

published

September 17 paid for a golf cart. 21 of September informed. Due to supply issues cart will be dispatched 1st week of October. 1st of October informed due to unforseen circumstances item will be dispatched 21st of October. But their still advertising the item with a delivery date before my dispatche date. But they have my money thats all that counts. You would think they would waver the shipping fee Absolutely disgusting customer service

Product Quality
1/5
Shipping
1/5
Mytopia
Mills BrandsMytopia
John
John
Mytopia
Mills BrandsMytopia
SPI
SPISydney, NSW
  • 8 reviews
  • 7 likes
  • Verified

they send products that don't even work

published

I just received EURO CHEF it doesn't even work when it plugged the box looks like it is a second-hand that looks like its a return and they are selling it for $135 but they charged me $175

Product Quality
1/5
Shipping
1/5
Mytopia
Mills BrandsMytopia
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Love a good bargain
Love a good bargain
  • 5 reviews
  • 3 likes

Awful. Just awful!

published

Received an electric BMW trike as a gift. Faulty axle. The nut has been welded to the axle and cannot be removed. Emailed support and they are denying that the product was even sent!!! I have the product with postage evidence and they are still denying. Awful. Do not use.

Product Quality
1/5
Incentivised Review No
Warranty Claim MadeNo
Mytopia
Mills BrandsMytopia
Simon
SimonMetropolitan Adelaide, SA

Customer service/email response

published

This is my second review as the first one you responded quickly. My damaged bike arrived, bent frame and bent brake disk, wobbly seat. After 20 days of emails, no response, even in spam/ trash. Please can you telephone me. Or record the delivery of your emails please.

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Product Quality
1/5
Shipping
5/5
Mytopia
Mills BrandsMytopia
Simon
Simon

Please can you send the email to my wifes email address I put in the last email as I'm not receiving your mail

Simon
Simon

Gas heater

published

I brought a gas heater of them used it for 4 mths last year and this year it stopped working. Payed a professional gas man to look at it cost me 100 dolllars and now they tell me they won’t another 80 dollars to have a look at it. This is crap why should I pay them 80 dollars. Don’t buy from them it’s not worth all the hassle when things don’t work and the warranty only goes for 12 mths when you only use it for 4 mths a year there a scam.

Incentivised Review No
Mytopia
Mills BrandsMytopia
KgB
KgBCentral West, NSW

Buyer Beware

published

Purchased 16ft trampoline. It arrived faulty. They strung me along for months. In the end they said return in same packaging at my expense over $150. The packaging arrived in poor state, so that was impossible. (as did the trampoline.) Only advice is do not buy. Learnt my lesson to buy from a dodgy online store. Ended up paying more for a very high quality trampoline from jump star.

Product Quality
1/5
Shipping
1/5
Mytopia
Mills BrandsMytopia

Terrible after-sale service

published

Be warned! Product I bought was 'not fit for purpose' and they claiming my return is for 'change of mind' to get a reduced store credit. Gave product out free instead. Found out that their review pages are skewed to only give 'multiple stars'.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeNo
Mytopia
Mills BrandsMytopia
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ssl_k
ssl_kSydney, NSW
  • 9 reviews
  • 14 likes
  • Verified

PROFLEX TRX2 Electric Treadmill - Utter crap

published
Product Quality
1/5
Shipping
1/5
Mytopia
Mills BrandsMytopia
ssl_k
ssl_k
Mytopia
Mills BrandsMytopia
Chris D.
Chris D.Sydney, NSW
  • 4 reviews
  • 6 likes

Very Poor Customer Services

published

The products are not too bad & are of reasonable cheap quality
however the customer service is terrible as the are focused on the business end of the sales & not interested in the customer & some items are charged with a picking fee even when you pick up the goods from them but if sent through Courier, you may or may not be charged the transport & that has food for thought,

Product Quality
3/5
Shipping
1/5
Mytopia
Mills BrandsMytopia

AVOID. Shocking service and products

published

AVOID. If I could give it 0 stars I would. We purchased 2 Alpha Electric Scooters and both died within 10mths. When I contacted them they told me that 10mths is a good go with them and tried to fob me off. After so back and forth I sent the scooters to them and they assessed that they were water damaged and it was not covered under warranty. The scooters were never ridden in water, at worst maybe on the road following some rain. The worst product I have ever purchased and the mytopia will try to get out honouring its warrant or replacing faulty goods.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Mytopia
Mills BrandsMytopia
Andrew
Andrew

Is this there MO, they post comments under reviews suggesting they will help. I followed up with them and got exactly the same response. What a joke of company!

Mytopia
Mills BrandsMytopia
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Angry Angel
Angry AngelSydney, NSW
  • 4 reviews
  • 4 likes
  • Verified

Bad horrific nightmare horrible awful customer service and product!!!! Faulty items sent out!!!!!

published
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Product Quality
1/5
Incentivised Review No
David
DavidGoulburn Valley, VIC
  • 6 reviews
  • 1 like

Mytopia Order Number M2135325

published
Product Quality
1/5
Incentivised Review No
Mytopia
Mills BrandsMytopia
David
David
Mytopia
Mills BrandsMytopia
Marya
MaryaPerth, WA

BIG SCAM!!!

published

This was the WORST product and WORST shop I've ever experienced in Ebay. I have never left a product review, and this has compelled me to warn others out there. Don't ever waste your money!!! The POLYCOOL 60L Evaporative Cooler Air Conditioner Portable Water Fan Industrial which I bought two months ago is NO working anymore. I contacted the mytopia but they want the item to be returned for them to check which they wanted me to pay for the freight back and forth that will cost me $434!!! TAKE NOTE that the item is still under warranty. Selling NO quality product is totally a BIG SCAM!!!

Product Quality
1/5
Shipping
1/5
Mytopia
Mills BrandsMytopia
Page 1 of 10

Questions & Answers

Rob
Robasked

I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne

1 answer
Mytopia
Mills BrandsMytopia

You may download the manual from the link below:

https://www.datastreamserver.com/manuals/HEABAR-manual.pdf

Any questions send us a message at support@mytopia.com.au

Ali A.
Ali A.asked

hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.

1 answer
Mytopia
Mills BrandsMytopia

Hi Ali,
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us support@mytopia.com.au
Kind Regards,
The Mytopia Store Team

Derek
Derekasked

Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks

1 answer
Mytopia
Mills BrandsMytopia

Hi Derek,

Here's the link for the user manual:

https://www.datastreamserver.com/manuals/AIREVACSNAC55-manual.pdf

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