Reviewer Photos & Videos
Great bikes poor follow up from Mytopia
I received my second ValkE bike a week or so back and discovered a bent brake disc making it impossible to fit. Emailed support and customer service with no response.Tried their telephone which advertises 11-7pm but comes up as closed by 3pm and automatically goes to a recorded message about high level of calls ??? issues and then asks you to email. Just want this fixed under their warranty policies but not hearing back at all is pretty poor after spending $2500 on a couple of bikes.
Nice looking bike, great service.
It was a Christmas present for my 74yo Mum. The user guide from the QR code is not for the same bike, so the basket/brakes set up was completely different and it’s was a struggle to get it together, few screws missing, the rattan basket is fragile and easily breaks in your hand as I found out when trying to attach front basket and frame to front forks, the seat post was too high for my mum she is 164cm so I had to hack saw 10 cm off the seat pole so it would go down. The seat was a little hard so we changed it after the first ride but it’s not ...easy as the post has a lever to push the seat forward fir access to the battery removal. The battery rattles when bike is ridden, the wheels on this one are disk brakes, the manual is padded breaks. When you turn the front wheel the mudguard hits your foot when riding. The dust flap in the inside probably needs to be removed. The bike looks good, the grips are a fake leather so they get slippery in your hand but the shape is comfortable. My Mum likes the ergonomic design of the bike. It comes with a very small, battery operated back light, but no screws or place to attach it, it has a clip but it’s not going to hold on the bike. My other ebike has an electric light like on the front. The power is good. [Name Removed] from Customer Resolutions was very helpful when I sent an email about the throttle. He went above and beyond and made it simple for us to figure out. Thanks [Name Removed], your an asset.
Looks good but the quality is not the best, we had to download instructions, this would of been easier if they could of them packed with the bed as well.
The reviewer stated that an incentive was offered for this review
They send the product after verifying you own your credit card, which takes 48 hours at least. So don’t believe in the 24 hours dispatch they mention on their website, not true!
Find out how Mytopia compares to other General Merchandise Shops
Know better, choose better.
Can't Cancel 6Burner BBQ
This issue was fixed and the difference refunded. Some how I missed the discount box, or it wasn't there and with the new eBay automatic payment system, didn't go into PayPal as I had expected, and unable to back-out and enter the discount code, so emailed Mytopia immediately explaining that I am pensioner and cannot afford to loose the $167.80 discount, explained the situation and requested they cancel the order so I could try again. I also pressed the eBay 'Cancel Order' button(thinking that would save me) (eBay say I have an hour to do this...and I had done it within 15 mins) only to get an email from [name removed] at Mytopia store to say that they are unable to cancel an order which has been paid and to read their policy and that I could use their 'Change Of Mind' policy instead, where I would have to Pay for the BBQ to be returned and also pay a restocking fee of 20%. This would obviously cost more than the discount I would get on re-ordering. Several emails later and [name removed] did answer all my emails but still insists they cannot cancel or credit the order or apply the discount. BBQ has not been delivered yet so can't rate it. Very disappointed. Happy to say that this issue was satisfactorily resolved. THANKYOU [name removed] for your your understanding and confirming that the mobile Ebay app can act this way.
Questions & Answers
Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
You may download the manual from the link below:
Any questions send us a message at firstname.lastname@example.org
hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us email@example.com
The Mytopia Store Team
Get an answer from our members and Mytopia representatives
Other General Merchandise Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.