Reviewer Photos & Videos
Prompt service, fair products
I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.
The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.
Terrible Customer Service
Tried to cancel an order almost immediately after I found some terrible reviews of the product. Item has not been shipped and I was advised they can not cancel or amend the order. Pathetic
Very disappointing customer services
I've spent a lot of time researching and then purchasing an eBike. After paying for it to be assembled professionally, simply can't ride it without the battery die mid hill on me!
The battery had been fully charged on all occasions, dying on me at 45 to 50% of its charge.
So I contacted Mytopia customer service to find out what the best course of action would be to have this fixed. I was told to print off a shipping label and the bike would be collected and looked at to find out the cause of the issue, but when the driver came to collect the ...
Purchased 16ft trampoline. It arrived faulty. They strung me along for months. In the end they said return in same packaging at my expense over $150. The packaging arrived in poor state, so that was impossible. (as did the trampoline.) Only advice is do not buy. Learnt my lesson to buy from a dodgy online store. Ended up paying more for a very high quality trampoline from jump star.
Terrible after-sale service
Be warned! Product I bought was 'not fit for purpose' and they claiming my return is for 'change of mind' to get a reduced store credit. Gave product out free instead. Found out that their review pages are skewed to only give 'multiple stars'.
AVOID. Shocking service and products
AVOID. If I could give it 0 stars I would. We purchased 2 Alpha Electric Scooters and both died within 10mths. When I contacted them they told me that 10mths is a good go with them and tried to fob me off. After so back and forth I sent the scooters to them and they assessed that they were water damaged and it was not covered under warranty. The scooters were never ridden in water, at worst maybe on the road following some rain. The worst product I have ever purchased and the mytopia will try to get out honouring its warrant or replacing faulty goods.
Mytopia Order Number M2135325
I find this unbelievable i payed $229 FOR A item and your company will not send what i payed for 1 YOU have the money and you are asking me to prove who i am ..... A cross-reference with e.bay and you would see i have purchase a e.bike from your company Order date 21 Feb, 2021
15-06614-44589 this is not helping your image you have money you will not send my item unless i play you silly game . Place my money back into my account ... i pointed out to your team that it was illegal to record a phone conversation .However i...
Thieves! Do Not Buy Worst Customer Service Ever!
Received faulty Evaporative cooler. Contacted via Instagram, Facebook no reply. Finally was contacted via Email . Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty ( second hand ) items. Do not buy!!!! The worse experience ever
Stay away from this company!
Bought a letterbox from them end of December 2020 (less than 2 months ago). Got drawn in by the low price. Noticed it started rusting already. I emailed them about this issue and got told that in the product manual that you can find nowhere on the advertisement it states that "Under Safety and General Equipment use and Care, the equipment is not weather proof and should not be stored in direct sunlight, at high ambient temperatures or locations that are damp or humid." 1st of all this was not said anywhere while advertising this letterbox and s...econd we are talking about a letterbox... which is most likely going to be outside... ad on ebay states " The stylish mail pillar powder coated finish offers plenty of kerb appeal and is made to last." Not even 2 months. Very disappointed in the product and the very misleading and below standard costumer service.
ABSOLUTE RUBISH PRODUCT $1,600.00 wasted.
Purchased a EUROGRILLE BBQ. Due to covid I didnt use it or unpack it until late last year (2020)
Within a month the handles degraded and the stainless steel is highly pitted at the edges. They claimed it was of the same quality as $4,000 BBQ's. Contacted warranty and they wont warrant repairs. I am absolutely disgusted and will take it to the ombudsman.
THEIVES! DO NOT BUY!!
THEIVES! DO NOT BUY!!! Received faulty products. Contacted via email, Instagram, Facebook no reply. Finally was contacted via WhatsApp. Told me to send items back (must be packaged etc) I had no packaging was told that was my issue as per the policy. Advised 10-12 weeks for replacement parts. Policy states 8 weeks. They follow their policy when it suits them! They had replacement stock in the warehouse to replace 4 of my faulty parts yet I had to arrange for the whole setting to be sent back (outdoor setting so 50 odd parts). Difficult to deal with. Take your money then won't help when they provide faulty items. Do not buy!!!!
Would give zero stars - avoid at all costs
I purchased a treadmill in June 2020. It was damaged upon arrival and unusable. I notified Mytopia and sent photo evidence as requested. I was offered a $60 refund on a product which cost me $780. I refused. Mytopia agreed to a return of the item on 6/7/2020. Costumer service support had been easily accessible and seemly supportive until this point. I repackaged the item, attached the transit information and waited for it to be picked up. I am still waiting. Emails are no longer responded to, have left messages to be called back and no response.... I understand Covid is an issue but it is now January. I am nearly $800 out of pocket for an item which is absolutely unusable. I am starting to think my only option now is legal action. I have even resorted to leaving terrible reviews(but absolutely deserved) in a bid to get a response. Avoid this company at all costs!
Poor quality and they do not follow through on warranties
My ebike motor broke after 300km in less than a year and they refused to repair under warranty. Very disappointed at product and service
This company hides behind a false facade. Do not believe the positive reviews. Their policy is unreasonable and the manner of their staff is atrocious. They are unapologetic and unhelpful when it comes to any sort of query. They will argue until the cows come home and outright refuse to provide customers with a refund despite being very well entitled to one. Spare your time, energy and sanity. Go elsewhere.
This company is unethical
Purchased a bike for a friend on spec as they have no showroom to try things out first. The bike turned out to be too big to ride safely. They claimed this was a "change of mind" so that they would not have to give us a refund. They also insisted on charging a 20% return fee, which would have been about $150. After much arguing, that was waived. Still no refund though. Please do not risk purchasing anything from this company as their business practices are unsound. They have kept $750 of my money and refuse to return it and are completely unapologetic about it.
Questions & Answers
I can’t download my manual for my sola fountain pump and filter
You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf
We have also sent you a PDF file via email.
Should you need further assistance, please don't hesitate to reach us back. Cheers!
Mytopia Store Support Team
Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
You may download the manual from the link below:
Any questions send us a message at email@example.com
Get an answer from our members and Mytopia representatives
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