Good products & great service.
Being inter state I was nervous on how was going to get hold of someone. to my surprise they are a delight to deal with. nothing was too hard. Maxine went out of her way & made life easy for me. Thank you & i highly recommend this business & its products.
Best in class customer service
Bought an ebike with them not long ago. Not only delivery was faster than expectation, but also I did have an issue with a bicycle part (manufactury issue) and they answer my emails extremely fast. They offer to replace the damaged part and they sent the new part with all needed for installation in only a few days with no charge. All you can expect from a serious customer service.
The person that helped me was called WADE (I don't know his last name) but he deserves the acknowledgment if someone from Mytopia reads this!
Great customer service
I recently bought an ebike and it had a couple of issues but Wade was super helpful and got the parts to me the next day to fix the problem. I’m very happy with the bike and experience with Mytopia.
Easy to do business with. Had the item I wanted and was prompt in delivery. Costs were reasonable.
Web site is relatively easy to work around and find what is required
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Can't Cancel 6Burner BBQ
This issue was fixed and the difference refunded. Some how I missed the discount box, or it wasn't there and with the new eBay automatic payment system, didn't go into PayPal as I had expected, and unable to back-out and enter the discount code, so emailed Mytopia immediately explaining that I am pensioner and cannot afford to loose the $167.80 discount, explained the situation and requested they cancel the order so I could try again. I also pressed the eBay 'Cancel Order' button(thinking that would save me) (eBay say I have an hour to do this...and I had done it within 15 mins) only to get an email from [name removed] at Mytopia store to say that they are unable to cancel an order which has been paid and to read their policy and that I could use their 'Change Of Mind' policy instead, where I would have to Pay for the BBQ to be returned and also pay a restocking fee of 20%. This would obviously cost more than the discount I would get on re-ordering. Several emails later and [name removed] did answer all my emails but still insists they cannot cancel or credit the order or apply the discount. BBQ has not been delivered yet so can't rate it. Very disappointed. Happy to say that this issue was satisfactorily resolved. THANKYOU [name removed] for your your understanding and confirming that the mobile Ebay app can act this way.
Always a pleasure to deal with.
Mytopia has provided me with exceptional service again, as a repeat customer I appreciate the range, price and especially service. I will be back again. Thank you and your team.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?
I can’t download my manual for my sola fountain pump and filter
You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf...We have also sent you a PDF file via email. Should you need further assistance, please don't hesitate to reach us back. Cheers! Regards, Pio Mytopia Store Support Team
Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
Get an answer from our members and Mytopia representatives
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