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Mytopia
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Prompt service, fair products
I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.
The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.
- 2 reviews
- 1 like
Can't Cancel 6Burner BBQ
This issue was fixed and the difference refunded. Some how I missed the discount box, or it wasn't there and with the new eBay automatic payment system, didn't go into PayPal as I had expected, and unable to back-out and enter the discount code, so emailed Mytopia immediately explaining that I am pensioner and cannot afford to loose the $167.80 discount, explained the situation and requested they cancel the order so I could try again. I also pressed the eBay 'Cancel Order' button(thinking that would save me) (eBay say I have an hour to do this...
Read more and I had done it within 15 mins) only to get an email from [name removed] at Mytopia store to say that they are unable to cancel an order which has been paid and to read their policy and that I could use their 'Change Of Mind' policy instead, where I would have to Pay for the BBQ to be returned and also pay a restocking fee of 20%. This would obviously cost more than the discount I would get on re-ordering. Several emails later and [name removed] did answer all my emails but still insists they cannot cancel or credit the order or apply the discount. BBQ has not been delivered yet so can't rate it. Very disappointed. Happy to say that this issue was satisfactorily resolved. THANKYOU [name removed] for your your understanding and confirming that the mobile Ebay app can act this way.
- 2 reviews
- 2 likes
CTEK MXS 5.0 Car Battery Charger
Bought off Mytopia EBay store.
Faulty unit, sent back received replacement, that too was faulty, third unit sent to replace the second is faulty as well.
This is unacceptable, look forward to Mytopia's response
Update: Mytopia stepped up and resolved the matter. Issuing a refund. Cannot fault Jess from Mytopia's resolutions team. She offered exemplary assistance and service.
Mytopia cannot be held responsible for the faulty CTEK MXS 5.0 Car Battery Chargers. That lies squarely with CTEK and it's QA
- 5 reviews
- 6 likes
Insist on your refund rights
I bought a $365 electric scooter in November.
The product had no less than three faults before failing completely within a couple of months.
Customer service was somewhat responsive helping to address the faults but when the time came to request a refund i was offered a partial store credit.
I insisted on a refund and this was finally granted.
Know your rights.
Please provide your order reference number so that we can investigate this further for you.
RMA** 157528 amazedan - 1000001677332
Thank you for allowing us the ability to work with you to resolve this issue.
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Questions & Answers
I was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?
I can’t download my manual for my sola fountain pump and filter
Hi Maryanne,
You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf...
Read more We have also sent you a PDF file via email. Should you need further assistance, please don't hesitate to reach us back. Cheers! Regards, Pio Mytopia Store Support Team
Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
Janellks2006@gmail.com
Thank you
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Hi Nivedita,
We are more than happy to help you with this issue and I have already advised our team to provide you with a full refund without the need for the return of the item due to the negative experience you have had....
Read more We are always here to help and will always strive to improve our customer interactions! I do apologise for the inconvenience this has caused however please rest assured that we have now resolved this issue for you. If you require any further information, please get back to me at support@mytopia.com.au or call 02 8667 7842. - Sean Mytopia Management Team