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Mytopia
4.0 from 1,102 reviews · View Statistics
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Reviews

2.3
49 reviews
  • Product Quality
    2.3 (4)
  • Return Claim MadeYes (3) · No (1)
  • Shipping
    4.7 (3)
  • Warranty Claim MadeYes (4) · No
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xolo
xoloSydney, NSW
  • Verified

Prompt service, fair products

published

I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.

The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
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graemesyacht
graemesyachtGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Can't Cancel 6Burner BBQ

published
Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeYes
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Highjinx
Highjinx
  • 2 reviews
  • 2 likes

CTEK MXS 5.0 Car Battery Charger

published

Bought off Mytopia EBay store.
Faulty unit, sent back received replacement, that too was faulty, third unit sent to replace the second is faulty as well.

This is unacceptable, look forward to Mytopia's response

Update: Mytopia stepped up and resolved the matter. Issuing a refund. Cannot fault Jess from Mytopia's resolutions team. She offered exemplary assistance and service.

Mytopia cannot be held responsible for the faulty CTEK MXS 5.0 Car Battery Chargers. That lies squarely with CTEK and it's QA

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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dan
danGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

Insist on your refund rights

published

I bought a $365 electric scooter in November.
The product had no less than three faults before failing completely within a couple of months.

Customer service was somewhat responsive helping to address the faults but when the time came to request a refund i was offered a partial store credit.

I insisted on a refund and this was finally granted.

Know your rights.

Product Quality
1/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

Please provide your order reference number so that we can investigate this further for you.

dan
dan

RMA** 157528 amazedan - 1000001677332

Mytopia
Mills BrandsMytopiaSend a private message

Thank you for allowing us the ability to work with you to resolve this issue.

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Questions & Answers

Nat
Natasked

I was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?

No answers
Maryanne Law
Maryanne Lawasked

I can’t download my manual for my sola fountain pump and filter

1 answer
Mytopia
Mills BrandsMytopiaSend a private message
Jan
Janasked

Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
Janellks2006@gmail.com
Thank you

No answers
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