Prompt service, fair products
I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.
The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.
CTEK MXS 5.0 Car Battery Charger
Bought off Mytopia EBay store.
Faulty unit, sent back received replacement, that too was faulty, third unit sent to replace the second is faulty as well.
This is unacceptable, look forward to Mytopia's response
Update: Mytopia stepped up and resolved the matter. Issuing a refund. Cannot fault Jess from Mytopia's resolutions team. She offered exemplary assistance and service.
Mytopia cannot be held responsible for the faulty CTEK MXS 5.0 Car Battery Chargers. That lies squarely with CTEK and it's QA
Insist on your refund rights
I bought a $365 electric scooter in November.
The product had no less than three faults before failing completely within a couple of months.
Customer service was somewhat responsive helping to address the faults but when the time came to request a refund i was offered a partial store credit.
I insisted on a refund and this was finally granted.
Know your rights.
Questions & Answers
I can’t download my manual for my sola fountain pump and filter
You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf
We have also sent you a PDF file via email.
Should you need further assistance, please don't hesitate to reach us back. Cheers!
Mytopia Store Support Team
Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
You may download the manual from the link below:
Any questions send us a message at email@example.com
Get an answer from our members and Mytopia representatives
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