Reviewer Photos & Videos
Works as described
Works well but need to get a light fitted and key pad Also bolts supplied were average quality so replaced with higher quality
Nice looking bike, great service.
It was a Christmas present for my 74yo Mum. The user guide from the QR code is not for the same bike, so the basket/brakes set up was completely different and it’s was a struggle to get it together, few screws missing, the rattan basket is fragile and easily breaks in your hand as I found out when trying to attach front basket and frame to front forks, the seat post was too high for my mum she is 164cm so I had to hack saw 10 cm off the seat pole so it would go down. The seat was a little hard so we changed it after the first ride but it’s not ...easy as the post has a lever to push the seat forward fir access to the battery removal. The battery rattles when bike is ridden, the wheels on this one are disk brakes, the manual is padded breaks. When you turn the front wheel the mudguard hits your foot when riding. The dust flap in the inside probably needs to be removed. The bike looks good, the grips are a fake leather so they get slippery in your hand but the shape is comfortable. My Mum likes the ergonomic design of the bike. It comes with a very small, battery operated back light, but no screws or place to attach it, it has a clip but it’s not going to hold on the bike. My other ebike has an electric light like on the front. The power is good. [Name Removed] from Customer Resolutions was very helpful when I sent an email about the throttle. He went above and beyond and made it simple for us to figure out. Thanks [Name Removed], your an asset.
Looks good but the quality is not the best, we had to download instructions, this would of been easier if they could of them packed with the bed as well.
The reviewer stated that an incentive was offered for this review
They send the product after verifying you own your credit card, which takes 48 hours at least. So don’t believe in the 24 hours dispatch they mention on their website, not true!
They're okay, but things definitely need to be sorted out.
I bought a Bullet XCT85 Electric Scooter through Mytopia on eBay. The purchase process was good, delivery was out within a few days and arrived just a few days into the new year - but that's where the troubles began.
The scooter arrived broken: screws did not fit in, the power button was pushed in and did not turn on the scooter. I contacted Mytopia on the phone and had a good experience from the start. After I sent them photos/videos of the damage, I then spoke to the tech. I asked Mytopia to provide me steps of remedy and I had tried to ca...ll them every few days or every day to sort this out because it was annoying having a damaged scooter and was not receiving any emails or contact back after 24-48 hours as they advised. Their contact call centre hours are a lie - I rung at 11:30am after they opened but they were not open. I rang during different hour periods (within the hours of opening) and they were still "shut". A bit of a pain. In the end, I was offered a refund but advised I would prefer a new scooter. To get this part sorted took much longer than it should have, but in the end I received a fully functioning scooter. I am happy with the purchase, but am annoyed at how their contact centre runs.
Do not buy from this company. (UPDATED)
I bought a solar panel, battery and pump for my fish pond. It arrived in a timely manner, and well packed. End of good experience. The pump would not run after the sun had gone down, despite having a battery. I contacted them and they said I had to run it for ten minutes each hour only, if I wanted it run at night also. I replied, telling them I did not then, understand why I had a battery - that is the whole point of having one - so that you are charging for use once the once has gone down, whilst still running the pump during sunlight. They s...ent an email back, saying that they would replace, no need to return the faulty one, would I just send them a photo of it running in full sun, for warranty purposes. So I took the panel down from on top of a wall it had been sitting on, took a photo, sent it to them, threw the faulty one away . Then I got an email saying they wanted the faulty one back. I replied that I had disposed of it. Now they have stopped replying. $126 later - no pump, no replacement, no refund - and no response. Do not buy from this company. UPDATE this issue has (finally) been resolved. I did eventually receive a full refund, and also an apology for Being messed around etc, which was nice.
Purchased a ride on car came missing parts had three days of jumping though hoops to get replacements parts sent eventually got through
Ruby from customer srovce was exceptional and went over and above to help me she’s a asset to the company absolutely fantastic customer service from her
Some issues but it's being refunded
The Gazebo I purchased had some faults which became evident upon use. After discussion with the company it was purchased from it is being refunded.
Terrible call centre
This store was great for prices, excellent super fast postage because they dont use australia post. Those bits are awesome. But when my item arrived missing parts, i called them and a very hard to understand indian accent answered, i apologised numerous times because i had no idea what he was saying and kept asking him to repeat himself, he just hung up on me!!! How rude. So sick of foreigners in call centres that i cant understand... GIVE AUSSIES A JOB!!! Anyway, i sent an email instead and received a reply same day, which was in a language i understood so thats good. Apparently they sending me the missing part so ill give an update with how that goes when it happens.
Disgusting Customer Serice
Purchased item. When it was unpacked and plugged in, I went to the computer to download the instructions. Machine started jumping around the floor by itself. Mytopiastore finally agreed to let me return it at their expense! Wow, how kind hearted! I was told it had a faulty control panel. It was fixed and offered back to me. I opted for a brand new item. When it arrived there were scratches on the frame and the footpads were obviously worn. I did not unpack or switch on. When I contacted Mytopiastore I was instructed to take a video and photos o...f the damaged item and go online to learn how to reduce the videos and photos so they could see them! What the?? I refused. Mytopiastore flatly refused to accept the damaged item back. I even informed them I had 3 witnesses who agreed that the item was either a faulty customer return repair or a demo model. After weeks of complaining I managed to get them to accept it back, but only if I paid return freight. I'm sorry I only look stupid. I refused, claiming that as the item was damaged and NOT as described, they were responsible for return freight. Paypal came to the party and refunded my purchase price. V impressed with that! Go paypal! I am taking Mytopiastore to court to claim storage fees for 2 months at $30.00 per day. This is what Mytopiastore charges customers if they fix your item and you don't arrange to have it delivered back to you. I advised them I would do this 2 months ago when they refused to accept it back and would not refund my money! In my opinion dealing with Mytopiastore is the absolute worst shopping experience I have ever had and I've had some bad ones. Advice- do NOT have anything to do with them. ACCC is investigating.
Great customer service. Very understanding and concerning. I was treated with respect and care with the situation that has happen.
Problems with solar panel but now getting sorted.Spoke to them today They are looking at replacing the panels
Hopefully a good out come.Will keep posted on situation
Questions & Answers
I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne
You may download the manual from the link below:
Any questions send us a message at email@example.com
hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us firstname.lastname@example.org
The Mytopia Store Team
Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks
Here's the link for the user manual:
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