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Mytopia
4.0 from 1,060 reviews · View Statistics
Listing monitored by Mytopia

Reviews

  • Product Quality
    3.2 (5)
  • Return Claim MadeYes (1) · No (4)
  • Shipping
    3.0 (4)
  • Warranty Claim MadeYes (2) · No (4)
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Reviewer Photos & Videos

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Works as described

published

Works well but need to get a light fitted and key pad Also bolts supplied were average quality so replaced with higher quality

Incentivised Review No

Nice looking bike, great service.

published
  • Thumbnail
  • Thumbnail
Product Quality
3/5
Incentivised Review No
Mytopia
Mills BrandsMytopia
 Robyn
RobynThe Mallee, VIC
  • 2 reviews

kids bed

published

Looks good but the quality is not the best, we had to download instructions, this would of been easier if they could of them packed with the bed as well.

Product Quality
3/5
Shipping
1/5
Mytopia
Mills BrandsMytopia
 Robyn
Robyn
Mytopia
Mills BrandsMytopia
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Anne J
Anne JLaunceston, TAS
  • 3 reviews

Appalling

published

I bought a Eurochef induction stove top which I had to return because, despite no warning on the website, this item had a notice on the packaging and the item that it required installation by a licensed electrician. This would have cost an extra $100.
The response emails I received from this company were all about avoiding responsibility and I really got no help until I went to Paypal.I got a refund of 80% as they labelled the refund as 'change of mind' And I was also expected to pay for the return postage.BUYER BEWARE This company has no idea or interest in how to deal with consumer complaints.

Incentivised Review No
Mytopia
Mills BrandsMytopia
Anne J
Anne J

Ha,too late for that.Instead,I shall endeavour to let all who care to know,that Mytopia is a company that should be avoided at all costs.

Mytopia
Mills BrandsMytopia
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Leo V.
Leo V.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 2 likes

Late shipment

published

They send the product after verifying you own your credit card, which takes 48 hours at least. So don’t believe in the 24 hours dispatch they mention on their website, not true!

Product Quality
5/5
Shipping
2/5
Mytopia
Mills BrandsMytopia
KDF
KDFSydney Surrounds, NSW

Proflex Blue Multi Station Home Gym Set with 148lbs Plates & Punching Bag

published

I received order in timely fashion about 3 weeks ago
Reported missing parts immediately received email saying part would be sent out in next couple of days still waiting
I’ve sent follow up emails with no reply. Still waiting

Incentivised Review No
Warranty Claim MadeNo
Mytopia
Mills BrandsMytopia
KDF
KDF

What’s the best business email to send through this personal information too

KDF
KDF

M2113777

graemesyacht
graemesyachtGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Can't Cancel 6Burner BBQ

published
Product Quality
4/5
Shipping
4/5
dan
danGreater Melbourne (Outer), VIC
  • 5 reviews
  • 6 likes

Insist on your refund rights

published

I bought a $365 electric scooter in November.
The product had no less than three faults before failing completely within a couple of months.

Customer service was somewhat responsive helping to address the faults but when the time came to request a refund i was offered a partial store credit.

I insisted on a refund and this was finally granted.

Know your rights.

Product Quality
1/5
Shipping
5/5
Mytopia
Mills BrandsMytopia

Please provide your order reference number so that we can investigate this further for you.

dan
dan

RMA** 157528 amazedan - 1000001677332

Mytopia
Mills BrandsMytopia

Thank you for allowing us the ability to work with you to resolve this issue.

Rivaldo1979
Rivaldo1979McKinnon
  • Verified

Shafted by fine print

published

Bought an electric scooter which was great but once it had a fault, within the warranty period, I've been told I have to pay for the packaging and shipping costs back to their NSW store.

In their words "We are only able to offer free shipping on returns for up to 60 days from the purchase date. This is all outlined in the terms and conditions of purchase on the product listing."

What an absolute joke. First and last purchase from me.

Mytopia
Mills BrandsMytopia

Currently working closely with the customer to ensure his issue is being resolved as quickly as possible.

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Mitchell
MitchellBrisbane
  • 2 reviews
  • 1 like

They're okay, but things definitely need to be sorted out.

published
Lee
LeeNewcastle

Very poor customer service

published

Purchased an outdoor setting via this place, it was reduced by applying a discount code at checkout. I was sent a message via payment method that I was charged the higher price despite what I agreed to at checkout. I cancelled the order and sent communication as to why. Tried to phone all day the last day of the sale, due to high demand the phone was not answered, sent an email no response. Got through on the telephone the day after the sale ended and despite all email evidence and offering photo evidence of the payment method receipt they would not honour the sale price.

Mytopia
Mills BrandsMytopia
Badger
BadgerDarling Downs, QLD
  • 8 reviews
  • 6 likes

False advertising

published

I purchased a stealth 1-6 electric scooter from mytopia in 2018 for myself and my kids to enjoy. It is a great scooter but the company's claim of 50kph top speed is false. Top speed is 32kph,so if you are expecting 50kph forget it.

November 28th 2018 Update: Stealth 1-6 Electric scooter

And to add to my first review I wrote, mytopia offered to post a part out for me to install in my scooter to fix the top speed problem, which I was more than happy to do, then they changed their mind and requested I return the scooter to Sydney at their expense, I'm in qld and this was not a favourable solution. Don't bother to call them, I tried many times,email is the only way I could correspond.

Badger
Badger

Mytopia contacted me to discuss my negative feedback regarding my electric scooter, I was offered a partial refund which I accepted. I'm happy with the refund as that's better than nothing. Thank you mytopia, I appreciate the reply.

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Jorge
JorgeKambalda
  • 3 reviews
  • 3 likes

DSW Eames Dining Chairs faulty could not assemble

published
Mytopia
Mills BrandsMytopia

Please provide your order reference number to ensure we have investigated this to it's full extent.

Jorge
Jorge

#M2073392

Mytopia
Mills BrandsMytopia

product didnt arrive

published
Mytopia
Mills BrandsMytopia

Hi there, Please provide an order number so we can look into this further for you.

T Feod
T FeodSouth East Queensland, QLD
  • 2 reviews
  • 2 likes
  • Verified

Do not buy from this company. (UPDATED)

published
Mytopia
Mills BrandsMytopia

We appreciate your understanding and patience as this should have been resolve faster than it was. We are happy it has now been resolved and it has turned your experience into a more positive one!

Questions & Answers

Rob
Robasked

I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne

1 answer
Mytopia
Mills BrandsMytopia

You may download the manual from the link below:

https://www.datastreamserver.com/manuals/HEABAR-manual.pdf

Any questions send us a message at support@mytopia.com.au

Ali A.
Ali A.asked

hi looking at buying a amg gtr from my topia but i am wondering does it have radio and USB plug.

1 answer
Mytopia
Mills BrandsMytopia

Hi Ali,
Our AMG GTR Kids Ride On Car does Not have the USB port and radio.
For more inquiries please email us support@mytopia.com.au
Kind Regards,
The Mytopia Store Team

Derek
Derekasked

Just purchased a 4 in 1 Evaporator Air Cooler Portable Commercial Fan Industrial Workshop Water 55 L Tank. Unable to download instructions, please email instructions . Very hot in Brisbane QLD at the moment. My order number 04-06151-30148. Thanks

1 answer
Mytopia
Mills BrandsMytopia

Hi Derek,

Here's the link for the user manual:

https://www.datastreamserver.com/manuals/AIREVACSNAC55-manual.pdf

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