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Mytopia
4.0 from 1,102 reviews · View Statistics
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Reviews

1.9
61 reviews
  • Product Quality
    4.4 (12)
  • Return Claim MadeYes (14) · No
  • Shipping
    4.9 (11)
  • Warranty Claim MadeYes (10) · No (2)
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xolo
xoloSydney, NSW
  • Verified

Prompt service, fair products

published

I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.

The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
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Peter
PeterGreater Melbourne (Outer), VIC

great customer service

published

Replaced faulty items without without question.
Polite and prompt customer service
All items I have purchased from Mytopia have been of high quality

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message
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Ann M
Ann MSouth East Queensland, QLD
  • 3 reviews
  • Verified

Great product and amazing after sales service

published

Aurelaqua Pool Cover Real 500 Micron 8.5m x 4m.
This is an excellent product and amazing value. Unfortunately, after 15 months a fault developed. I contacted the seller who had a replacement en route the very next day, accepting my photos as evidence, not requiring the faulty blanket to be returned..
This is the best customer service I have experienced in years! At last, an ethical seller who stands behind the items he sells and doesn’t make you jump through hoops to get satisfaction under a warranty claim.
I will certainly buy from this seller again.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

Hi Ann,
I'm glad to hear you've had a positive experience with us - we look forward to assisting you well into the future!

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Natalie
NatalieSouth East Queensland, QLD
  • 7 reviews
  • 5 likes

Very good Customer Service

published

The item I bought from mytopia was not so great but how the staff handled the complaint was outstanding. My emails were answered promptly and they followed through very efficiently. Even though the product was a dud, I would buy from these people again and have recommended them to others as well. This is how customer complaints are supposed to be handled - promptly, with no fuss or acrimony.

Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

We are happy that all your concerns were sorted out - Should you need further assistance, please do not hesitate to contact us.

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M2118188-DDD
M2118188-DDDSydney, NSW

EuroChef 60cm 80L 8 Functions Built In Electric Wall Oven - COKOVNEUCA80

published
Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopiaSend a private message

This review made our day!
Thank you so much for taking the time to leave us this amazing review.

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Tracey Smyth
Tracey SmythPilbara, WA

After sales service.

published

I had cause to contact Mytopia as my electric bike was not functioning to it's best. I contacted Mytopia service and was contacted very promptly by Wade who offered support and possible solutions to my dramas. As we are living in a remote part of WA there was no-one who could help here so his support was very welcomed.

In the end we solved the issues and now will begin to fully enjoy the experience.

Thanks Wade and Mytopia.

Product Quality
4/5
Shipping
4/5
Incentivised Review No
Return Claim MadeYes
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Great items & service

published

I was very pleased with the ease going throught the products with clear prices and descriptions,
It was very eady to navigate the web site and on ebay as well,
I am very satisfied with the products i purchased and the value for money,
I would recommend this company to all buyers,

Thanks again for your great service,

Thanking you
C,P

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Pedro
PedroSouth East Queensland, QLD

Great after-sales warranty service

published

Prompt replacement of a faulty foldout solar panels, 1 week before the end of warranty. Return and send postage covered. Not out of pocket. I could give fewer stars for a faulty product but stars are for after-sales service. Great feedback too.

Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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KrisandGreg
KrisandGregCentral West, NSW
  • 2 reviews

Excellent service & communication

published

Very happy with my bullet ladder. It is a great product and very sturdy and easy to use. Arrived very quickly. Too heavy for me personally so had to return it but when i contacted the seller they responded immediately and the return was organised quickly and easily. Would be happy to purchase from this company again.

Product Quality
5/5
Shipping
5/5
Return Claim MadeYes
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

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Bronwyn Simpson
Bronwyn SimpsonMetropolitan Adelaide, SA
  • 3 reviews

Absolutely fantastic

published

I was extremely very very happy with these items. It was exactly what the description said. The postage was excellent as well. Will be definitely going to buy from this business again. Thank you so much.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
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GemmaGirl
GemmaGirl
  • 2 reviews
  • 2 likes

Resolution

published

Spoke to a fantastic person named Ruby from resolutions who sorted out my problem, I can't thank her enough , she was very knowledgeable & helpful , thank you again Ruby , I would recommend MYTOPIASTORE

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Highjinx
Highjinx
  • 2 reviews
  • 2 likes

CTEK MXS 5.0 Car Battery Charger

published

Bought off Mytopia EBay store.
Faulty unit, sent back received replacement, that too was faulty, third unit sent to replace the second is faulty as well.

This is unacceptable, look forward to Mytopia's response

Update: Mytopia stepped up and resolved the matter. Issuing a refund. Cannot fault Jess from Mytopia's resolutions team. She offered exemplary assistance and service.

Mytopia cannot be held responsible for the faulty CTEK MXS 5.0 Car Battery Chargers. That lies squarely with CTEK and it's QA

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Joe
JoeSydney, NSW
  • 12 reviews
  • 5 likes

It’s one purchase of many with Mytopia

published

I bought a lot from these guys, mostly very satisfied with products, great prices, had to return at least 2 items, got refunded without too much fuss, but keep in mind I live close enough to drive out to their Warehouse on a daily basis!

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Happy with the board!

published

I found the website easy to navigate and found what I was looking for. I was impressed with the wide range of products available too. Had a few issues with the first skateboard I bought but the replacement works really well.

Product Quality
5/5
Return Claim MadeYes
Warranty Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Questions & Answers

Nat
Natasked

I was going to order a home gym set but have read all the fb reviews of how terrible the company is with not delivering or not answering or following up on warranty issues. Has anyone had dramas with the full home gym set?

No answers
Maryanne Law
Maryanne Lawasked

I can’t download my manual for my sola fountain pump and filter

1 answer
Mytopia
Mills BrandsMytopiaSend a private message
Jan
Janasked

Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
Janellks2006@gmail.com
Thank you

No answers
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