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Mytopia
4.0 from 1,076 reviews · View Statistics
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Reviews

1.9
61 reviews
  • Product Quality
    2.0 (2)
  • Return Claim MadeYes (2) · No
  • Shipping
    5.0 (1)
  • Warranty Claim MadeYes (2) · No (0)
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xolo
xoloSydney, NSW
  • Verified

Prompt service, fair products

published

I bought two mattresses from Mytopia's bay store - 1 king single and 1 king, based on my experience of having bought a mattress from the store in 2019.

The king size mattress developed some issues. When I contacted their customer service, their first response was that I was using the mattress incorrectly and tried to blame me for the fault. However, after subsequent detailed communication with Sean, the mattress issues were resolved.

Product Quality
3/5
Shipping
5/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
Mytopia
Mills BrandsMytopia
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Highjinx
Highjinx
  • 2 reviews
  • 2 likes

CTEK MXS 5.0 Car Battery Charger

published

Bought off Mytopia EBay store.
Faulty unit, sent back received replacement, that too was faulty, third unit sent to replace the second is faulty as well.

This is unacceptable, look forward to Mytopia's response

Update: Mytopia stepped up and resolved the matter. Issuing a refund. Cannot fault Jess from Mytopia's resolutions team. She offered exemplary assistance and service.

Mytopia cannot be held responsible for the faulty CTEK MXS 5.0 Car Battery Chargers. That lies squarely with CTEK and it's QA

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Warranty Claim MadeYes
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Questions & Answers

Maryanne Law
Maryanne Lawasked

I can’t download my manual for my sola fountain pump and filter

1 answer
Mytopia
Mills BrandsMytopia

Hi Maryanne,

You can directly download the manual from this link - https://www.datastreamserver.com/manuals/PMPFPKPROAF30-manual.pdf

We have also sent you a PDF file via email.

Should you need further assistance, please don't hesitate to reach us back. Cheers!

Regards,

Pio
Mytopia Store Support Team

Jan
Janasked

Unable to download the user manual for 10lt Digital Air Fryer (reference COKAFREUCA15X).
Could you please email the manual to me
Janellks2006@gmail.com
Thank you

No answers
Rob
Robasked

I can’t download the manual for my Infrared Heater- ThermaStrip 18 SKU:HEABARBIOAW18 can u please send them to me it’s bloody cold in Melbourne

1 answer
Mytopia
Mills BrandsMytopia

You may download the manual from the link below:

https://www.datastreamserver.com/manuals/HEABAR-manual.pdf

Any questions send us a message at support@mytopia.com.au

See all Mytopia questions

Get an answer from our members and Mytopia representatives

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