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NAB (National Australia Bank) Branches

NAB (National Australia Bank) Branches

1.5 from 23 reviews

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Reviews

Review distribution

5 star
2
4 star
1
3 star
0
2 star
1
1 star
19

Disgusting customer service.Ive been a loyal customer for 20 years and had 3 personal loans with them .Good Riddens NAB.

published

Unless the big banks are making a ton of money out of you they dont want to know you.My morgage isnt big and i wanted to borrow a bit more.I am up to date with all my payments but yet this bank that i have been loyal to for years wont lend me more.Time to dump the big name bank.

Transparency
Customer Service
TopicLoan Application

Claire

ClairePerth, WA

Waste of time, waste of effort, absolutely useless

published

5 years we Have followed every instruction the bank has asked of us to have a second person added to the loan and yet 5 years of trying still this issue hasn't been resolved.
We have been in branch,we have given written concent. We Have provided ID. We Have spoken with multiple consultants to ensure we are doing everything they needed. Not once has the issue been resolved, yet multiple times we have been told I now have access. It is frustrating and infuriating, we have wasted so much of our time and effort. Don't do it go elsewhere, when I called today she didn't even care, she couldn't talk to me because I didn't have access and that was it. Good by and thanks for nothing

Transparency
Customer Service
TopicLoan Application
Frank

FrankMetropolitan Adelaide, SA

  • 8 reviews
  • 22 likes

Do yourself a favour stay away from NAB bank

published

If you live in the Northern suburbs and your a NAB customer change bank because it is so hard to find a NAB ATM or branch with out driving for 20 minutes

Transparency
Customer Service
TopicATM Experience
the advocate

the advocate

  • 2 reviews
  • 5 likes

Missing deposit of $2500

published

I have 2 business accounts with NAB
Deposited $4500 monday
Nasty nab ATM counted the money and message on screen too many items only 50 items at a time. returns me 2k. Errors outs on the $2500 and atm says call NAB
Took my money. Went to branch no help
Been 3 days now. No help over the phone.
I engaged a solicitor today to seek legal actions

Transparency
Customer Service
TopicATM Experience

lavender46

lavender46adelaide

  • 6 reviews
  • 3 likes

No help whatsoever

published

My card expired, they said one was sent in mail which it wasn’t and never is so now I have to get photo ID or answer questions over phone because they can’t be bothered automatically sending me a new card. Cant wait to get my money out of this bank.

Transparency
Customer Service
TopicGeneral Transactions

inefficient and unprofessional service

published

i went to close business account, i was told that i have credit balance of credit card i can not close until credit balance become zero. NAB will transfer money from credit card to my personal account.
10 days gone still money was not transferred from credit card to personal account.
there were many issues i went to NAB and come back without solving problem
i really want to get rid off from this bank and i want to save time

Transparency
Customer Service
TopicBusiness Banking and New Account

Elena B.

Elena B.

  • 2 reviews
  • 2 likes

Horrible and incomptenent

published
Customer Service
TopicLoan Application

Long Term Customer

Long Term CustomerMetropolitan Adelaide, SA

Customer service has been degrading year by year

published

I have been with NAB for 19 years and I have noticed that in the last few years their service is getting worse and worse. This is the same feedback from few of my friends.

Transparency
Customer Service
TopicBusiness Banking

Workplace bullying

published

I was at the 7 Sandridge Road, Bunbury, WA 6230 today at about 12 noon and I witnessed what appeared to be workplace bullying. This blonde lady (maybe the manager?) was talking to an teller in a very demeaning way, the teller was an asian lady who perhaps just made a mistake. I felt sorry for her, It was very painful to watch. Workplace bullying in front of customers is outrageous and should not be tolerated in any workplace.

Transparency
TopicGeneral Transactions
Jess

JessMetropolitan Adelaide, SA

Who's the robber hey whatever happened to cashing cheques money hungry pigs

published

Banks are the robbers I been robbed by nab my cheque needs to go through asap no excuse get to work robbers and they never give me a loan it's robbery am I too poor for U nabbers

Transparency
Customer Service
TopicGeneral Transactions

Jack

JackSorrento

  • 4 reviews
  • 8 likes

LOUSY PATHETIC SERVICE

published

I’ve been with NAB close to 40yrs and only because I’ve been to complacent to change to another bank with equally bad service. Well not any more! Went to 2 different branches at round 3:30 pm to open a business account and was asked did I make an appointment? Then told too busy; 1 customer in entire branch in both instances.( chadstone and ashburton) . As a former employee I would never ever have treated a customer so poorly and arrogantly. Lift your game NAB going to HSBC. My how times have changed -5/5.

Transparency
Customer Service
TopicNew Account

Winterer

WintererTasmania

  • 2 reviews

Westpac helped me when NAB was adamant there was nothing they could do for me

published
Customer Service

Sambo

SamboCoffs Harbour nsw

  • 12 reviews
  • 12 likes

As far as a bank go's I'm happy

published

I find my NAB banking experience overall good. Besides a lack of physical branches in some areas, I have no complaints. Low fees, friendly service and generally provide all the products I would need. Far better than the BCU who I banked with for 27 years before finally realising there were much better options for me available.


Frustrating

FrustratingPalmerston, NT

Terrible communication to customers

published

Went to the Palmerston branch in a hurry on Wednesday to cancel a card that had just been lost only to find it was closed down . No notice to say if it had been moved ?not happy

Dee Tee

Dee TeeSouth East Queensland, QLD

  • 16 reviews
  • 2 likes
  • Verified customer

Dumb service

published
Transparency
Customer Service
TopicNew Account
Tanzil H.

Tanzil H.Sydney, NSW

  • 2 reviews

Perfect service

published

I was called by a person from NAB by the name of tristan from loan and mortage department.

One of the best services I have gotten from any bank.
He just started early this year and the way he spoke made me feel welcomed into the NAB family.

Transparency
Customer Service
TopicLoan Application

Worst bank ever

published

Changes bsb without any inform.my all payments stuck in the system i argue with my boss that i haven’t got the pay but he transfer in the same account as usual but due to change of bab i haven’t got that

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review


Saved my account

published

Absolutely huge from NAB to stop a hacker from accessing my account, just a massive result, NAB were Huge in stopping dis happening and couldn’t be happier, thank you NAB, you’ve been massive, just huge

TopicGeneral Transactions

Vic

VicPerth, WA

Worst Customer Service

published

Tried to open a new bank accounts as a new customer and after more than two weeks of submitting requested documents I did not hear anything from Warwick WA branch, just a complete ignorance although emailed and phoned to find out what's happening. Requested to get back all my documents but than he A.M. @ Warwick branch ignored me again. Been with banks more than 45 years but this by far the worst possible service. Absolutely useless, slow and pathetic customer service. Stay away from NAB in particular Warwick WA branch.

Transparency
Customer Service
TopicNew Account

Liz

LizSouth East Queensland, QLD

Can process EFTPOS twice in 2 minutes but cannot reverse the transaction in 6 days and counting

published
Transparency
Customer Service
TopicGeneral Transactions

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