Very rude staff
Went there to ask a question about how to cash a certain cheque. Maybe it was due to covid but the staff were looking at a computer and looked to be doing nothing, the teller I dealt with seemed very BOTHERED to have to do anything, very rude and sullen
Branch service is a joke
Staff tell customers where to go and Manager dont care about customers
every ATM was either broken and not working and staff shrug there shoulders and walk away
Worst bank in Australia
Auburn Nab staff Lilian 5star !
Went to auburn branch today for bank Cheque and credit card issue . Already dealing with online team long time , hopeless staff keep asking me to wait , 2 months already, no one can help . But today I went to see Lilian at auburn branch , she is so knowledgeable and helpful. Fixed our issue within 5 minutes! Thank you Lilian !
Closure of Local Branch
The local Engadine branch "temporarily"closed it's doors since about March 2020 initially thought to be due to the covid pandemic but the other four major banks branches remained opened in Engadine.
Customers of that branch received a letter dated 14/9/2020 notifying them that the branch would be permanently closing on 28/10/2020 although in real terms the doors had been closed for six months.
I noticed today that all signage has been removed from the premises and the only indication that it might have been a NAB branch was a covering over the ...
My Grand mother Passed away i and gave them all the required document to Transfer any money left in her account, 2 month and they keep telling me shortly we will action it. But the Truth is they are liars and have horrible customer handling skills .
Crazy customer service
I went to NAB Eastwood branch to ask about my credit card application. The customer service representative called Estella was so unprofessional and so rude! She looks like prefer to speak Korean than English since she say it a lot. She always has problem to find out customer information. That is why I tried to speak to her colleague while she checking my information which make her unhappy. She thought that I cannot speak English so she said I am SUSPICIOUS CUSTOMER very loud when I am leaving. what??!!!Now people are not allowed to apply a credit card??? I cannot believe NAB hired this kind of person to represent their brand!!! Crazy! Please find a normal person replace her!!! She is ruining NAB's reputation and make you losing customer!!
Good Fast Service
I have been with this bank for 15 odd years and have always received good service. When I was overseas I was scammed online and NAB were very helpful and paid the money back to me as soon as I returned and went through the problems in the branch.
Bad Banking Protocol NAB
Arrived at Clifford Garden branch Toowoomba 8.30am both ATM’s not working at 9.30am actually went inside branch to make my withdrawal card reader was not working either was asked to produce license to carry on so I walked out went to post office and made withdrawal there with not one problem using same card and pin so went back to branch to tell them and the employee just laughed in my face come on NAB just do the simple job your there for you offer next to zero interest on the money I have in your bank so what are you there for.
Like many others, i was attracted too the NO FEES EVER campaign on the tv/radio. NAB have never charged me any account fees in the 3 years that i have banked with them.( Well done). However, i would like too suggest that ALL branches should have coin deposit machines. Cheers.
Terrible when trying to refinance from NAB to UBank which is owned by NAB
Terrible when I tried to refinance to another bank. I had a home loan with NAB for over 2 years and decided to refinance with UBank which is owned by NAB anyway. I had approximately $4,000 in credit when I refinanced to Ubank which went missing. I rang them up and had to talk to 10 different people. When I finally got to someone that could help me, he said that my address is wrong even though I gave him my address on the home loan statement. He then transferred me to someone to identify me and he said the address i had given him was correct. After all that they still couldn't find even though I have the statements which clearly show it.
Terrible customer service
I visited the NAB branch in central Canberra today and had a terrible experience. I wanted to withdraw money from my bank account and went up to teller to withdraw as I was unable to log in to my online banking and transfer funds to my checking account (hence unable to use the ATM). I wanted to withdraw money from my saving account which was not linked to my debit card. In the USA, if you approach a teller (compared to withdrawing from ATM), they can access all the accounts, irrespective of whether it is linked to a card. In the USA, banks have...an outstanding customer service and they want to help you out as best as they can with any transaction, which one wants to make from an account. We have had a similar experience with ANZ and Common Wealth Bank branches in Australia also- where the staff is very welcoming and helpful. Not in the case of nab. I was the only customer in the branch at that time, yet the teller had no courtesy to offer any help. She said, you can't withdraw money from your saving. You can change your password on your app, transfer money from saving to checking and then withdraw. She didn't even bother to offer help. I stood there on the side trying to change the password etc, while she walked away. We have had an additional bad experience with NAB previously. This is when we had called to make an appointment to open our account with them. The guy over the phone was arrogant and least accommodating. He wouldn't provide us a date/time that would work for us. That itself should have been a flag for us, but due to NAB's reputation we went ahead and opened our account with NAB. Hands down NAB has pretty arrogant and unprofessional staff! We will be closing our NAB account soon. We have had enough of their arrogance and lack of customer service! NAB should seriously consider hiring more courteous and professional staff.
A reliable bank but not perfect.
I have been a member with them for years, they are always helpful and eager to assist. I guess my only problem with them is that they need more staff workers because they get too many customers showing up on certain hours.
This morning I deposited $1800 dollars via the automatic machine at Garden City branch Qld and halfway through it started spitting the money out in intervals with a message coming up saying technical problems.
The biggest problem was it only gave me back $1200 dollars...... I had to go into the branch and lodge a form and wait for a response.
Still waiting Nab for a response and the bizarre part is I have no email to say I've lodged any paperwork at all
so apparently I need to trust in the system.
Your machines are your responsibility and s...
Again unable to hit deadlines for finance approval. Costing clients a fortune due to lack of efficiency
Customer service was promised, delivery was not there, seller would not extend finance clause and cost me a fortune, all caused by Inefficiencies, do not deal with Perth West end.
Avoid NAB like the Covid virus!!!
Just experienced the worst case of incompetence ever! Applied for home loan and given $500k conditional approval. Three days later got a call NAB had made a mistake and down graded sum to $430k. I was oK with this as house and land was going to cost $410k. Proceeded to buy the land and day after settlement applied for the construction part of the loan only to be told they made another mistake and downgraded loan to amount below construction cost. No financial changes had occurred on my part. NAB’s response was “Very sorry. We should have been better than this.” “You could sell the land.” Great!! I lose $10k stamp duty and a waste of my time!
Suits me down to the ground
I have only ever borrowed once from NAB but have deposit accounts with it.
I find it excellent to deal with.
If there's a problem with a transaction, the call centre staff are normally most helpful.
Branch staff are fine too. However NAB closed the branch closest to my home but other banks are also doing this.
Ability to bank at Australia Post (Bank@Post) also very helpful.
Credit card is not as good as it was but that's the Reserve Bank's fault for changing the regulations about interchange fees.
Zero would be preferable
This pandemic has highlighted the ugly side of what used to be a great bank to deal with. Callous, disorganised, and frustrating stonewalling tactics that make it impossible to get through to not only a real person, but to someone who can actually help. Since the 1st of July we have been trying to get a mortgage released in order to settle on 30th July. At this point no indication when that will be (3/8/2020). We have had to ask for an extension of settlement, allow purchasers early possession without settlement to avoid penalties, given up ...on phone contact, been to our local branch in a last ditch attempt to sort this out (wonderful, helpful person there last Thursday) and are still incurring daily interest on a loan that should have been settled last month. The absolute worst of it all is that not one person from the call centre has returned promised calls or emails to us or our conveyancer to let us know what is happening. Even with help from the branch we still are no closer to knowing when settlement will be. While we understand the difficulties that everyone is facing during the pandemic there is absolutely no excuse to be subjected to the very, very shameful lack of communication which has been the core problem to this whole distressing saga. Not good enough NAB. 10 years+ relationship sinking fast.
It end up costing me my home loan deposit, that I will never get back. Thanks for your incompetence NAB!
I recently applied for a home loan with NAB Double Bay Branch. They gave me a verbal approval saying that my home loan was approved and I only needed to provide some paperwork, like pay slip, bank statements, ID, etc.. which I did. I placed a home loan deposit with the real estate agency for $1150.00, thinking that I had the loan. Then they turn around and told me that they could not give me the loan because I did not have 20% deposit. They should have told me that earlier. It end up costing me my home loan deposit, that I will never get back. Thanks for your incompetence NAB! I feel really ripped off! Be aware not to trust this bank. The lender I was dealing with, has no idea.
New branch not so functional
A new Burleigh Heads branch moved from Treetop area to Stockland but unfortunately it is less functional than the old one since there is no coin deposit machine available in the new one; we expected more improvements from a brand new branch, and not leading to a worsening in the services.
Don't try to contact NAB regarding home loans- they are not interested in your business.
I have an loan for an investment property and was interested in obtaining a quote from NAB - as I was thinking of moving banks to secure a better interest rate. I consequently phoned NAB's general enquiry number and explained my situation. I then gave my details and contact number to the NAB employee who told me that he would forward these to my nearest branch and that they would contact me directly. After waiting 2 weeks for a contact, I decided to phone again and went through my whole situation again and asked if 2 weeks was a reasonable t...ime to wait for a follow up call. This operator said that 2 weeks would like be 'a bit long' and he directly put my phone call through to my local branch. I then spoke to a branch employee (going through what I was wanting), he appeared quite helpful and said that although his lending manager was not available at the moment, he would give my details etc... to them and they would contact me to make an appointment. You can see what is coming...…. anyway I am still waiting for a call - which has now been nearly two weeks. I don't think I'll keep waiting and I guess NAB doesn't need anymore business ?!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.