New branch not so functional
A new Burleigh Heads branch moved from Treetop area to Stockland but unfortunately it is less functional than the old one since there is no coin deposit machine available in the new one; we expected more improvements from a brand new branch, and not leading to a worsening in the services.
Don't try to contact NAB regarding home loans- they are not interested in your business.
I have an loan for an investment property and was interested in obtaining a quote from NAB - as I was thinking of moving banks to secure a better interest rate. I consequently phoned NAB's general enquiry number and explained my situation. I then gave my details and contact number to the NAB employee who told me that he would forward these to my nearest branch and that they would contact me directly. After waiting 2 weeks for a contact, I decided to phone again and went through my whole situation again and asked if 2 weeks was a reasonable t...ime to wait for a follow up call. This operator said that 2 weeks would like be 'a bit long' and he directly put my phone call through to my local branch. I then spoke to a branch employee (going through what I was wanting), he appeared quite helpful and said that although his lending manager was not available at the moment, he would give my details etc... to them and they would contact me to make an appointment. You can see what is coming...…. anyway I am still waiting for a call - which has now been nearly two weeks. I don't think I'll keep waiting and I guess NAB doesn't need anymore business ?!
Good customer service by Raj working at Teller in Blacktown shopping centre
Hi, I am served nicely by a lady named Raj working at Teller in the Blacktown shopping centre.she is a person with bundle of knowledge,skills.Raj has served me very nicely
The reviewer stated that an incentive was offered for this review
Booragoon NAB Deceitful captitol of banking
I lost my job my Dad died used Nab assist have been lied to about redraw facility
Cannot redraw $500 on a redraw loan computer says no .Grubs lies manager smirks at Booragoon branch staff incompetent lie to your face about redraw facilities get you to put money in then you can’t redraw .DO NOT USE NAB
use the other worst bank first as these guys are lying to everyone .Read Nab
I have been 8 years with this bank. they are terribly slow in branches. always two people working the rest walking. some of them are very arrogant.
Too old clerks and too slow
The price for a fee free bank is bad customer service
Witnessed an incident of a very grumpy bank teller at Top Ryde Branch, the lady was going off at an elderly man because he did not use the ATM to deposit money. Clearly she felt inconvenienced by him coming into the branch. Did it not go through her thick head that he was standing in line for over 15 minutes? I'm sure he would use the ATM if he knew how to. Anyway, her aside, the general NAB culture is such that I try to avoid going in branch or calling whenever I can. I have let people go in front of me in line and I like to wait until the bald guy is available - he is very nice.
Worst Bank to deal with (International Transfers)
If you are looking for a Bank that wants to give everyone the run-around like a bunch of Muppets, don’t deal with the NAB in any form, they are without doubt one of the worst big Banks in history I’ve dealt with in my life.
Had a $5600 International Transfer Put in my Account to go elsewhere (to which it was successful - 20/04/2020) thinking it was all ok then 2 days later (22/04/2020) I find both my Accounts were locked. After ringing the NAB Fraud Department telling me I was the “main” Person that “Fraudulently” transferred the Funds elsewhe...re overseas they falsely claimed wasn’t mine. Now with a massive black mark against my Name thanks to the hypocrites of NAB and their Fraud Department causing me deep stress and trauma on my well being in the process of my ordeal, I have the matter currently before AFCA (Australian Financial Complaints Authority) and definitely will be fighting this to prove my innocence vigorously as I had nothing to do with any of the Transfers. Never again will I be doing any Business with these incompetent idiots at the NAB.
Close my credit card but they still charged annual fee after 6 months
I have closed my credit card in November 2019 but now June 5 they charged my credit card with annual fee. I asked them why the nab credit card was still shown in online banking, they said it will take 6 months to disappear. Now I know the reason why is that. They are just ripping people.
The worst banking experience i had ever , i was with this bank for last 4 yrs, blocked my account with notifying me, no text message, call or email, only came to know when i was about to use my debit card at Woolworths but it declined and my balance got $0 despite having $6000 in my personal account. Next day went to branch and even they couldn’t figure it out and branch Manager called HQ and they said it is ethical breach from me , i asked for explanation but they couldn’t provide any information. Simply they wanted to runaway with my money .Never do any banking with them if you want to save yourself from hassle
Not interested in customers
have been with nab for about 20 years.
most of my transactions are online.
but needed some clarifications a few times in the past few years.
the personnel i talked to was incompetent.
and when needed to talk to their managers - the answer was "busy now and will get to you asap."
been waiting for "asap" since.
very bad customer service and considering switching to another bank.
Parramatta National Bank
I am relatively new to NAB. However, what a fantastic group of employees work at Parramatta. A lady called Kim (behind the counter) helped me so much, and was so kind and helpful. The other lady, Geena, was really lovely and informative and super kind. I am so lucky to be able to do my banking there. Kindness goes such a long way - and this bank has it all.
Disgraceful and distressing
In November 2019, after my Sissy suddenly passed away, I attended the National Australia Bank in Beaumont Street, Hamilton. I was helped at first, giving me hope that the process would be easy...
The second time I went was to deposit a life insurance cheque but was told that the account had been closed - without authority, without permission and without anyone asking if that’s what I needed to happen (as the executor of Sissy’s will, this is my responsibility to oversee). I was offered a half assed apology and told that it couldn’t be reopened....
Terrible service!! sent in forms to get credit card closed and they never closed it So we let getting charged fees and they wouldn’t waive them,as well as when we sold our house we had money left over and we signed the forms as to what bank account we needed it to go into and they sent it to an account of lost money, and they didn’t want to give it back!!
Crappy customer service
Do not bank with the NAB. They make promises they can’t keep and then they don’t care. And then they tell you that they can’t advise you when the matter will be resolved. Go with another bank with good customer service!
Time to leave NAB
Today both my debit card and credit card was declined, so I visited NAB at Werribee Plaza and these are the outcomes:
* Debit card declined due to sent to old address even though new dress was updated on internet banking 18 months ago and they send other correspondence to current address (banks fault)
* Credit card declined for an unknown reason, can't get through to card department over the phone due to heavy phone traffic (banks fault - make billions/employ as few as possible)
* Can't have a new debit card sent as apparently they require two ...
- Verified customer
Like a ghost from the past, they haunt you
No Stars at all...NAB is the 1st Australian bank I had since 2014. Unfortunately I had a bad incident in 2016 where they performed duplicated direct debit making my account go negative balance. I got worried so I asked if this will affect my credit score. The bank issued a credit score check and It was not explained to me that this will impact my credit score record. Now it is 2020, I am trying to refinance my home loan, the new bank wants an explanation of why NAB requested credit score check. Going forward this costly mistake of NAB will get me questioned every type I will apply for a new banking product.
Worst bank I've dealt with
I was encouraged to apply for a NAB credit card in 2016 because they had a 0% balance transfer promotion. I set up a credit card only to be told after weeks of being mucked around that they didn't recognise my existing financial institution and I couldn't do the balance transfer. So I go into the branch and cancel the card which the teller cuts up in front of me after closing the account. 4 years later I'm now declined a home loan because I have 3 x defaults from an annual fee applied to the credit card 3 years after it card was cancelled. I ca...lled on Monday 2nd March to obtain a letter outlining the error so I could provide it to the bank I've applied for my home loan through. The staff member I spoke to was apologetic and ensured me an appropriate email would be sent the following day. It wasn't. I rang again on Wednesday and was told the same thing. I rang on Thursday and was told nothing had been done but that person had rectified the situation and an email would be sent by Friday morning. Nothing received by Friday afternoon so I went into a branch and after an hour, was assured it would be rectified. It hasn't been, I'm just constantly being told and sent the same thing which isn't what I need. Have never been so frustrated with a bank. I accept the error was made but it doesn't seem to matter how many phone calls are made, trips into the branch or emails sent, nothing is followed up, I'm not being listened to and they genuinely don't care that this matter isn't being resolved. And it's preventing me from building a house.
Dishonest, rude and arrogant to say the least.
Three years, unreliable and incompetent, on ordering money for a withdrawal in a week’s time, I was asked by two seperate branch managers from Northampton and Geraldton what I was doing with the money, I replied I don’t think it is any of your business, I was told yes it is, I said no it is not and you don’t have the rite to ask, yes we do, no you don’t, neither of you do.
I was then told you need a security guard, I said are you joking, if I get robbed what is he going to do pull out his gun and shoot them.
The next day the police were at my d...
After 10+ years of NAB, I have had enough. The customer service is appalling at best, their staff are simultaneously slow and rude to their customers, and their business practices are regularly of questionable legality and morality.
Do not even go to NAB Morley - Lost faith in NAB for good
Went to the Morley branch last week to settle some account issue Ive had. The lady was plain rude, said "HI" like "what you want". Not even looking at me when talking, texting on her phone. Told me she cannot help me and I have to book an appointment. Fair enough, I ask her when I can be booked in, still texting she said not before the next 2 weeks. Congratulations NAB, you have just lost one more customer and will make sure many more people know about it. That woman's attitude was disgusting!!
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