??!
1 photo
NAB (National Australia Bank)

NAB (National Australia Bank) (page 2 of 41)

Branches and Online
1.6 from 810 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
62
4 star
43
3 star
24
2 star
50
1 star
631

Robyn

RobynQueensland

  • 4 reviews

Great Credit card fee free for shareholders

published

Great credit card, fee free for NAB shareholders. Being a big bank, there is a whole department dedicated to detecting fraudulent activity. I received a call from them asking about some recent transactions overeseas that were not mine. I was refunded the funds quickly, and was very impressed.

Transparency
Customer Service

The reviewer stated that an incentive was offered for this review


Susana

SusanaNorth Queensland, QLD

  • 10 reviews
  • 2 likes

If I could give a negative star I will

published

Don't open a NAB Traveller card or any NAB account. They will only give the good points upon opening. I was told that when I don't need the foreign money anymore, I can just transfer the remainder to my other NAB account. The teller made it sound very easy and quick. However, when you close it, the teller will tell you that it will take 5 business days before you can get your money back. This was not advised when I opened the account. She even had the audacity to ask if I had read the booklet. I'm glad I've totally gotten out of it. This was at the Willows branch.

Transparency
Customer Service
TopicGeneral Transactions
Michael L.

Michael L.Greater Melbourne (Outer), VIC

  • 3 reviews

Great Bank caring and considerate

published

I have nothing but good things to say about Nab customer service.
Competitive in terms of fee's and easy to approach if you have any issue regarding your account.
Nabtrade also offers free trade promotions for stocks

Transparency
Customer Service
TopicBusiness Banking, General Transactions and New Account

Workplace bullying

published

I was at the 7 Sandridge Road, Bunbury, WA 6230 today at about 12 noon and I witnessed what appeared to be workplace bullying. This blonde lady (maybe the manager?) was talking to an teller in a very demeaning way, the teller was an asian lady who perhaps just made a mistake. I felt sorry for her, It was very painful to watch. Workplace bullying in front of customers is outrageous and should not be tolerated in any workplace.

Transparency
TopicGeneral Transactions

Incompetent, no accountability

published

No accountability, no responsibility, 1 hour hold times on the phone. Avoid in all circumstances. NAB do not take steps to fix their errors. No interest in communicating with customers.

TopicLoan Application

John

JohnSydney, NSW

Terrible bank avoid it

published
Transparency
Customer Service
TopicGeneral Transactions and Loan Application

Fleur B

Fleur BGreater Melbourne (Inner), VIC

  • 5 reviews
  • 8 likes

Take your money but cant process a credit card payment

published
Customer Service
TopicGeneral Transactions

Florence

FlorenceSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Quick reply to my compliant

published

I Have been with nab over 25 years, when I made a compliant about over charged fee, they were fast reply to my complaint and issued a refund in 5 business day, very good customer service.

Amanda

AmandaPerth, WA

38 years+No loyalty by the nab

published
Transparency
Customer Service
TopicBusiness Banking

Worst customer service over by far!

published

Have been with them for over 8 years, branch experience was okay. But Worst customer service I received over the phone while I was checking the progress on my credit card application that was submitted online and was overdue for an outcome. Absolutely inconsiderate and very rude way of talking. Although when I rang back to complain it was much better still taking my business somewhere else.

Transparency
Customer Service
TopicCredit Card Application

Sana Ahmed

Sana AhmedMetropolitan Adelaide, SA

  • 6 reviews
  • 3 likes

Is there -1 star review option?

published

By far, dealing with multiple banks includint ING, commbank, this bank has broken all records of worst service level, actually they dont have any level.

Worst ever experience, my biggest mistake of moving to this bank 1.5 years ago. Everytime I contact them, I wholeheartedly regret my decision, untrained and rude staff.

My loan file is sitting with them for 3 months and no progress. Continuously delaying it to get more time on their hand.

Plea to anyone who ever think of going with, just stop here. Go anywhere but not this way.

Transparency
Customer Service
TopicLoan Application

Jess

JessMetropolitan Adelaide, SA

Who's the robber hey whatever happened to cashing cheques money hungry pigs

published

Banks are the robbers I been robbed by nab my cheque needs to go through asap no excuse get to work robbers and they never give me a loan it's robbery am I too poor for U nabbers

Transparency
Customer Service
TopicGeneral Transactions

Small investor

Small investorRichmond-Tweed, NSW

Unprofessional, lacking transparency and non-competitive

published
Transparency
Customer Service
TopicLoan Application

Worst Bank ever

published

As of this writing, i am on the call queue for nearly 30 minutes. My internet access has been blocked and unable to reset the password..terrible service. I will change my bank as asp

Transparency
Customer Service
Hakuna Matata

Hakuna MatataSydney, NSW

HORRIBLE SERVICE

published

This is the worst bank to deal with when there's a problem. I've requested call backs, finally got in touch with someone and he did what he could at that stage... I got passed onto the fraud team because NABs process for loan applications is clearly shit and they'll put anything on your credit file that's not yours... THE MOST LAZY BUNCH OF TEAM MEMBERS IVE EVER COME ACROSS. ITS IMPOSSIBLE TO GET A RESPONSE... IVE CALLED IN, SENT EMAILS AND NOTHING... THEIR ATTITUDE IS DISGUSTING AND IVE BEEN WAITING OVER 6 WEEKS FOR THEM TO FIX THEIR STUFF UP!!!

Transparency
Customer Service
TopicLoan Application

An absolute shocking experience

published

After being their client for about eight years and having several accounts and home loans, this bank turned me and my family’s life into lots of stress and disappointments for about four months due to their lack of security.
Took them nearly four months to investigate and refund my funds.


Jack

JackSorrento

  • 4 reviews
  • 8 likes

LOUSY PATHETIC SERVICE

published

I’ve been with NAB close to 40yrs and only because I’ve been to complacent to change to another bank with equally bad service. Well not any more! Went to 2 different branches at round 3:30 pm to open a business account and was asked did I make an appointment? Then told too busy; 1 customer in entire branch in both instances.( chadstone and ashburton) . As a former employee I would never ever have treated a customer so poorly and arrogantly. Lift your game NAB going to HSBC. My how times have changed -5/5.

Transparency
Customer Service
TopicNew Account

Winterer

WintererTasmania

  • 2 reviews

Westpac helped me when NAB was adamant there was nothing they could do for me

published
Customer Service

Sambo

SamboCoffs Harbour nsw

  • 12 reviews
  • 11 likes

As far as a bank go's I'm happy

published

I find my NAB banking experience overall good. Besides a lack of physical branches in some areas, I have no complaints. Low fees, friendly service and generally provide all the products I would need. Far better than the BCU who I banked with for 27 years before finally realising there were much better options for me available.


Prasanna

PrasannaSydney, NSW

  • 4 reviews
  • Verified customer

Poor experience from teller, his manager and manager's manager - NAB SUCKS :(

published
Transparency
Customer Service
TopicGeneral Transactions

Page 2 of 41

Questions & Answers

John S.

John S.asked

Can I deposit coins at a nab atm

1 answer
Frank
Frank

majority of NAB ATM don't offer this service , NAB bank don't really own any ATM machines, NAB bank hire them that's why it's difficult to find a original nab ATM they got rid of most of them to save money.its Disappointing and frustrating when I need to find an NAB ATM to withdraw money have to use a different bank costing extra to use.


R OB

R OBasked

why wont my branch give me a deposit book to pay in money

3 answers
fred f
fred f

I do not know. Why don’t you ask them?

R OB
R OB

Does NAB still have deposit books to let me pay in cash

fred f
fred f

They did last time I checked.


Doogle

Doogleasked

Does nan pay after midnight

2 answers
john smith
john smith

I dont know ask her

fred f
fred f

No as my nan is asleep at that time


Get an answer from our members and NAB representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.