30,000 Bonus Qantas Points when you spend $2,500 on everyday purchases within 60 days of account opening
Points Earn Rate: 1 Qantas Point per $1.50 up to $3,000 per statement period
0% on Balance Transfers for 6 months
Seven complimentary insurances including Overseas Travel Insurance
$250 Annual Fee
3% International Transaction Fee
2% Balance Transfer Fee
Points Earn Rate drops to 1 Qantas Point per $3 after the first $3,000 per statement period
Woeful customer service
I never received my bonus points even after three months of waiting. Made numerous complaints and got told it would be sorted out, to your not entitled to someone would ring me in 5-7 days. I’d hate to have other banking services with them. Customer service is terrible
avoid this card and nab
I get this card with our loan. The promised bonus qantas points has never arrived and its been four months after i have spend the required amount of money with it. Every phone call needs more than half a hour with a promise that never come true. I also experienced very bad customer service at one of there branch in sydney regarding my money transfer request. I’ll move my loan and my savings somewhere else sooner or later. Helpless customer service everywhere.
This and all other NAB products could possibly breach your privacy and online security!
Had a Home Loan (with my partner) with the NAB and some years after applying for that loan, I applied for a personal Black Platinum Visa Card with the NAB! Out of nowhere, my personal black visa card statement had an annual fee of $66.60 "Interest and other Charges" placed on my statement - as I always paid prior to due date, I knew the "Interest" part of it wasn't applicable so phoned the NAB to ask what the "Other Charges" might be and was told that as my partner and I had a Home Loan with the NAB, no "Other Charges" would apply. What they ...didn't tell me at any time during this conversation, was that MY PARTNER COULD GO ONLINE TO CHECK OUT OUR HOME LOAN ACCOUNT STATEMENT AND COULD SEE AND READ MY PERSONAL BLACK VISA CARD STATEMENT AS WELL!!! The NAB have, since I complained about a total lack of security online of my personal account, been trying to take as long as possible over the investigation (3 weeks tomorrow) and have yet to give me any kind of explanation for this invasion of my security and privacy. TWO MONTHS DOWN THE LINE: Was offered $500 by NAB to go away, however, I have decided to take my complaint to the Office of the Australian Information Commission who investigates "Breach of Privacy" such as this!!
NAB misleading and deceptive conduct
NAB offers 90,000 points if you spend $4,000 in first two months. I spent over $4,000 in first month that is, June 2018 and despite repeated calls, purported investigations no points yet transferred. AVOID NAB. I have wasted hours on the phone to NAB they promise to ring you back but fail to do so. NAB conduct at the Royal Commission still permeates the bank. The appropriate word here is corrupt conduct by nab in offering false incentives to sign up and then failing to deliver and or respond.
Avoid this card
Like so many others, I signed up for this card, paid my $395 and have not received a single point, despite repeated enquiries from the branch which signed me up.
NAB, I think a refund of our $395 is in order if you can't live up to your promises of Qantas points.
As a long term customer of this bank, I am now looking at moving my accounts elsewhere.
Appalling customer service
I'm so glad that NAB isn't my main Bank, application for the card been approved, provided pay slips and no news for one week, called the customer services on numbers132 265, 131 312, made 4 calls @ 3.45PM Perth time, all calls went to India and complete waste of time the call centre staff is making up an accent but it isn’t working !!, no one knew what they are doing, no access to system only they could do is sent a SMS to authenticate and then calls transferred all over no one was able to pick up my application! Shame on you NAB, shredding Australian staff and hiring cheap labour and providing poor services to customers! Your intention is only to have big chunk of profit at any cost to customers I would never bank with NAB!
Received and offer for frequent flyer points upon applying for a NAB Qantas Rewards Premium card. We followed all the rules and received the credit cards. NAB did not give us the Frequent Flyer points. We had to call and ask what was happening, now the bank is refusing to give any points!! We have the offer in writing and now have had to lodge a formal complaint. Once this is sorted, we are leaving this bank with our accounts, mortgage, other credit cards. Previous service over the last 7 years was so good! We can't believe they have lied and are treating us this way.
Interest free is untrue!!!
Promotion of 12 months free interest for balance & purchase.
Lies, lies, damned lies.
They give you such a low credit that you are forced to start paying immediately. No free interest!!!
I cancelled my application.
Suck you in with bonus points then lower the rewards points without warning
Got the Platinum cards in September with average points scheme at 1.5 points per dollar on Amex and 2 points per 3 dollar on visa. It's now March and they have dropped the Visa points to .5 per dollar, 1 day after hitting me with the $290 annual fee. What a joke. After this they only lowered this extraordinary fee to $250 per annum. Less give and more take if you ask me. Got no reason to stay with NAB.
Initially the points
now get measley amount of points, not worth the $250 per annum fee
terribly let down by NAB Qantas Platinum Visacard
I had obtained two quotes from a merchant, A ($17,000) & B ($21,000).
I ordered the items quoted in B but the merchant delivered the items quoted in A.
The Merchant acknowledged it was their mistake.
I accepted the items in A as an alternative and advised National Australia Bank not to pay the excess of B over A (about $4000). I informed National Australia Bank that I had refused to sign the letter of authorisation for payment.
In spite of my advice and protests, NAB Visacard paid $21,000 to the merchant.
I am so disgusted with the servi...
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members and NAB representatives
Other Frequent Flyer & Travel Credit Cards
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.