I purchased travel tickets using nab platinum card to go to USA in November last year with travel date in April 20. The airline cancelled the flight and the travel agent also went in liquidation. The insurance company declined my claim. All my banking is with nab including several home loans and credit card purchases of 3 to 4 international travel tickets per year. This was my only claim I made and I found this very disappointing. I am considering moving my business to another financial institution.

I lodged a claim as my doctor strongly advised against travelling Due to illness but they declined my claim because it hasnt happened yet. They state theres an exclusion for change of mind, disappointing. Beware of the fine print! It’s such a shame that they have no regard for my young family's health and wellbeing despite providing a medical
Practitioner’s written advise and the obvious pandemic declared.

I called to make enquiries about an upcoming trip for my wife and I. The good part of this insurance is that it is complimentary if you spend $500 or more on your travel plans.

The limitations are that you can only get 90 days for 1 trip. If you go longer you need to go and buy separate insurance for your travels. I also think that the excess of $300 per claim is also high. This insurance does not cover any pre existing medical problems you may have either.

There is also one other point that must be raised. If you pay for a trip for your wif...

Trivargo got me a deal with a booking agent called Amoma. I paid them abt AUD650 for a hotel booking. Got a receipt and it was endorsed 'Paid in Full'. I rang the hotel and they said the money was paid. I showed up 10 days later and found Amoma had cancelled my booking leaving me high and dry - except they said, 'claim it back on your travel insurance'. I tried but was told by Allianz they didn't cover claims where the provider 'ceases trading'! My god! What is travel insurance for if not to cover such! Buyers beware. Stay away from NAB's and Allianz's insurance.

Set out more than 12 months ago to cruise only around part of Australia and Tasmania.Became ill and was off loaded in Adelaide.The medical claim was large because Norwegian Line charged $5000.00 for one night in their hospital then situation was compounded by NAB refusing to acknowledge liability because of wording on their brochure,to this day neither QBE nor NAB have changed ambigious phrasing or acknowledged that they were in the wrong(QBE did pay the charge for Ship's service)

I used my NAB complimentary insurance for the first time after years of paying a lot for travel insurance. I found out it covered just as much as my previous insurer. I was a bit worried when I had to make a claim but it was fine. It took a while to receive payment as there was more paperwork needed that I thought I had sent.

I was unfortunate enough to have had to use the insurance claim once for an illness on holiday in Thailand. I called the toll free number, and they told me to charge everything to my card then submit the claim when I got home. The full claim was paid within a week of submission - no questions.

We had to call upon our complimentary NAB credit card insurance on a recent family holiday to Thailand.
I fell sick on the way to the airport on our way home and we had to return back to our hotel. We had to extend our stay twice as my daughter and wife also fell sick.
To my horror Singapore Airways charged $4500 For the original change and then $900 for the second change. Including doctors fees and additional accommodation we were out of pocket almost $7000.
Thank goodness for our NAB complimentary insurance through QBE. They reimbursed us...

Recently travelled overseas, in 7 weeks took 2 cruises with 6 days in Spain. Our travel insurance was complimentary on NAB Visa credit card. Unfortunately had to test it as my wife suffered an acute heart attack in Barcelona. The NAB were contacted, put me through to the Insurer - QBE Travel Assist team. They were calm, polite totally professional. Attention was on my wife's condition on every contact. Advice and actions were all timely and effective, really helping me to get some piece of mind at a difficult emotional time. The claim process w...

We had plane to travel to Bali on the 29th Nov 2017, received advise that the flight was cancelled due to Mt Aungu eruption. Had purchased a Scoopon Voucher for the holiday but it had to be redeemed by the 20th Dec 2017. Offered flights on the 20th Dec but as we had booked another holiday we where unable to fly, also if airport open. Gruda offered a refund which we accepted. Made a claim for the holiday portion on the 29th November 2017, checked with NAB travel as Scoopon advise did not state price but hotel advise did all of which were forw...

In general terms, I think the free insurance (if you qualify) is a good product but watch out for pre existing conditions as there is no cover at all irrespective of how long ago the injury was and even if you no longer have any issues with it. Maybe look at another policy that covers pre existing conditions, it may have a premium loading added, and then rely on the Nab card insurance for everything else.

I am qualified for NAB Platinum Visa card travel insurance but after conversation with (?) QBE Representative who only took my first name and email I am really afraid to use it. I do not know if I have spoken to someone in Australia or elsewhere in the world. Dialled NAB number and have been transfer to "travel insurance section"They are not asking for client details, there is no Insurance documents, seem a lot of things is not covered. They are saying that my Insurance proof is my Platinum Card statement (?). I am travelling to Europe and Chin...

Hi went to NAB when I was going traveling to Europe and the USA for 3 months. They were cheaper than some of the others that I saw and had really good limits with a NIL excess. I so payed NAB and took the insurance out. On my trip I got really sick. I made of 20 insurance claims and all of them were sorted out for me within 7 business days with no issues. As I didnt have access to an Ambulance at one point, I used a taxi to transport myself to and from hospital. They only took cash and no proof of purchase was given. Allianz Global Assistance c...

Holiday travelling from Perth to Melbourne by car and returning by air was pre booked and paid for using NAB Qantas Platinum Amex Card. Believed this qualified for complimentary travel insurance. Had to cancel due to wife's illness. Tried submitting claim for lost flight but was told did not meet eligibility criteria as was not a return flight!
What kind of insurance is that?! Ridiculous!

Travelled to Cambodia and Vietnam in Feb/Mar 2017. Picked up an infection which required treatment at a private clinic in Hanoi. Claiming was easy. Just make sure to send all of the documents that are required. Customer support very helpful.