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NAB Travel Insurance

Reviews

3.2

24 reviews
5
(11)
4
(1)
3
(2)
2
(1)
1
(9)
  • Value for Money
    2.6 (5)
  • Transparency
    2.5 (4)
  • Customer Service
    2.8 (4)
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Very disappointing. Claim declined

published

I purchased travel tickets using nab platinum card to go to USA in November last year with travel date in April 20. The airline cancelled the flight and the travel agent also went in liquidation. The insurance company declined my claim. All my banking is with nab including several home loans and credit card purchases of 3 to 4 international travel tickets per year. This was my only claim I made and I found this very disappointing. I am considering moving my business to another financial institution.

DestinationNorth America (inc. Hawaii)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim DateApril 2020
Claim ApprovedNo
Insurance Cover ForAdult
Disappointed

DisappointedGreater Melbourne (Inner), VIC

Terrible! Declined my claim despite having my doctor’s certification advising against travel

published

I lodged a claim as my doctor strongly advised against travelling Due to illness but they declined my claim because it hasnt happened yet. They state theres an exclusion for change of mind, disappointing. Beware of the fine print! It’s such a shame that they have no regard for my young family's health and wellbeing despite providing a medical
Practitioner’s written advise and the obvious pandemic declared.

Transparency
Customer Service
Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimTravel Delays/Cancellations
Claim Resolution Time1-2 weeks
Claim DateFebruary 2020
Claim ApprovedNo
Insurance Cover ForAdult and Child
See all answers

The reviewer stated that an incentive was offered for this review

ling

lingSydney, NSW

  • 28 reviews

NAB Complimentary Travel Insurance for NAB Visa Credit Card Holders has its limitations

published
Transparency
Customer Service
Value for Money
DestinationAustralia and South-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeNo
Insurance Cover ForAdult
See all answers
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Jamesok

Jamesok

  • 4 reviews

Trivargo found me the 'best' deal, and that company went broke: NAB did not allow the claim

published

Trivargo got me a deal with a booking agent called Amoma. I paid them abt AUD650 for a hotel booking. Got a receipt and it was endorsed 'Paid in Full'. I rang the hotel and they said the money was paid. I showed up 10 days later and found Amoma had cancelled my booking leaving me high and dry - except they said, 'claim it back on your travel insurance'. I tried but was told by Allianz they didn't cover claims where the provider 'ceases trading'! My god! What is travel insurance for if not to cover such! Buyers beware. Stay away from NAB's and Allianz's insurance.

Value for Money
DestinationSouth-East Asia (e.g. Bali, Vietnam, Thailand)
Claim MadeYes
Type of ClaimOther
Claim Resolution Time1-2 weeks
Claim ApprovedNo
Insurance Cover ForSenior and Teenager
See all answers

Watch the fine print and the ambigious phrases used to allow NAB to not live up to obligations.

published

Set out more than 12 months ago to cruise only around part of Australia and Tasmania.Became ill and was off loaded in Adelaide.The medical claim was large because Norwegian Line charged $5000.00 for one night in their hospital then situation was compounded by NAB refusing to acknowledge liability because of wording on their brochure,to this day neither QBE nor NAB have changed ambigious phrasing or acknowledged that they were in the wrong(QBE did pay the charge for Ship's service)

Transparency
Customer Service
Value for Money
Claim MadeYes
Type of ClaimMedical
Claim Resolution Time1-2 months
Claim DateFebruary 2018
Claim ApprovedNo
Insurance Cover ForSenior
See all answers
Claire

ClaireSouth East Queensland, QLD

  • 4 reviews

Very pleased.

published

I used my NAB complimentary insurance for the first time after years of paying a lot for travel insurance. I found out it covered just as much as my previous insurer. I was a bit worried when I had to make a claim but it was fine. It took a while to receive payment as there was more paperwork needed that I thought I had sent.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
See all answers
Craig

Craig

  • 3 reviews
  • 3 likes

I don't understand the low ratings.

published

I was unfortunate enough to have had to use the insurance claim once for an illness on holiday in Thailand. I called the toll free number, and they told me to charge everything to my card then submit the claim when I got home. The full claim was paid within a week of submission - no questions.

Insurance claim madeYes

Fantastic product

published
Insurance claim madeYes
ShaneP

ShanePMelbourne

  • 2 reviews
  • 4 likes

Complimentary Credit Card Insurance Works

published
Insurance claim madeYes
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The run around

The run aroundAU

  • 3 reviews

Good luck

published
Insurance claim madeYes

Pre existing conditions

published

In general terms, I think the free insurance (if you qualify) is a good product but watch out for pre existing conditions as there is no cover at all irrespective of how long ago the injury was and even if you no longer have any issues with it. Maybe look at another policy that covers pre existing conditions, it may have a premium loading added, and then rely on the Nab card insurance for everything else.

Insurance claim madeNo
Polarica

Polarica

  • 2 reviews
  • 2 likes

Very hesitant to use it

published
Insurance claim madeNo
Ads

AdsGold Coast

  • 10 reviews

Never choosing anyone else!

published
Insurance claim madeYes

NAB Travel Insurance

published

Holiday travelling from Perth to Melbourne by car and returning by air was pre booked and paid for using NAB Qantas Platinum Amex Card. Believed this qualified for complimentary travel insurance. Had to cancel due to wife's illness. Tried submitting claim for lost flight but was told did not meet eligibility criteria as was not a return flight!
What kind of insurance is that?! Ridiculous!

Insurance claim madeNo

Great no cost travel insurance

published

Travelled to Cambodia and Vietnam in Feb/Mar 2017. Picked up an infection which required treatment at a private clinic in Hanoi. Claiming was easy. Just make sure to send all of the documents that are required. Customer support very helpful.

Insurance claim madeYes
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Treated like a fraudster

published
Insurance claim madeYes

Excellent Product

published

I am extremely happy with NAB platinum card travel insurance. We were scheduled to take a cruise in January. I cancelled the cruise on the morning we were due to set sail as my sister was terminally ill and consequently passed away. After furnishing QBE with all the relevant documentation required we were given a full refund minus $200.00.

Insurance claim madeYes
Gem

GemSydney

  • 2 reviews
  • 2 likes

Excellent product

published

I had to make a claim after loosing a backpack with contents ie camera cosmetics iPad reading glasses sunglasses etc in Paris I reported my claim on the day and made my claim with all the necessary paperwork that any insurance company requires on my return some weeks later and was paid out without no problem at all will be travelling again this year and using the same facility available with my credit card complimentary travel imsurance

Insurance claim madeYes
Paul

PaulNewcastle

  • 2 reviews

Completely worthless

published

The travel insurance through NAB platinum card is completely worthless. I had a flight cancelled by Jetstar for 'mechanical reasons' and made other arrangements. QBE said they did not provide cover for this reason. Really? What do they cover then?? Nowhere is this written in the product disclosure. NAB washes their hands of this but really it is false advertising to say there is attached insurance - because there isn't! Both QBE and NAB are completely useless.

Insurance claim madeYes
1 comment
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Tessa C.NAB
Joe

JoeMelbourne

Beware NAB uses Chubb insrance - always reject your claim

published

The NAB travel policy attached to your credit card is not one you want to rely on.
We had a laceration that required sutures whilst travelling on cruise. CHUBB initially rejected the claim as they do not cover medical costs incurred within Australia. The cruise boat travelled into international waters and I was required to obtain several letters from P&O to confirm.
After many emails and letters I was reimbursed less the hefty excess!
Beware - last resort insurance!!!

Poor cover, excess to high and claims rejected in first instance

Insurance claim madeYes
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Questions & Answers

Graeme L

Graeme Lasked

Travel Insurance

I am travelling to Everest Base camp in Nepal - trekking above 5,000 metres. Does NAB complementary insurance (I am eligible) have any altitude limitation?

1 answer
ling
ling

I would suggest to all readers to read the policy information booklet for this insurance. Just put aside a good half hour and read everything carefully to make sure you are covered. If you are still not sure just give them a call. You can find it at this link here: https://www.nab.com.au/content/dam/nabrwd/documents/policy/insurance/nab-card-insurance-policy-information.pdf

John F.

John F.asked

Travel Insurance

Dose nab credit card insurance cover domestic travel

No answers
MargAP

MargAPasked

Travel Insurance

If someone who has eligibility for QBE Travel Insurance through NAB has high blood pressure, treated with medication, then has a stroke in the period away overseas, which requires medical treatment, hospital and assistance home, are they covered?

No answers

Get an answer from our members and NAB representatives

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