I purchased travel tickets using nab platinum card to go to USA in November last year with travel date in April 20. The airline cancelled the flight and the travel agent also went in liquidation. The insurance company declined my claim. All my banking is with nab including several home loans and credit card purchases of 3 to 4 international travel tickets per year. This was my only claim I made and I found this very disappointing. I am considering moving my business to another financial institution.

I lodged a claim as my doctor strongly advised against travelling Due to illness but they declined my claim because it hasnt happened yet. They state theres an exclusion for change of mind, disappointing. Beware of the fine print! It’s such a shame that they have no regard for my young family's health and wellbeing despite providing a medical
Practitioner’s written advise and the obvious pandemic declared.

Trivargo got me a deal with a booking agent called Amoma. I paid them abt AUD650 for a hotel booking. Got a receipt and it was endorsed 'Paid in Full'. I rang the hotel and they said the money was paid. I showed up 10 days later and found Amoma had cancelled my booking leaving me high and dry - except they said, 'claim it back on your travel insurance'. I tried but was told by Allianz they didn't cover claims where the provider 'ceases trading'! My god! What is travel insurance for if not to cover such! Buyers beware. Stay away from NAB's and Allianz's insurance.

Set out more than 12 months ago to cruise only around part of Australia and Tasmania.Became ill and was off loaded in Adelaide.The medical claim was large because Norwegian Line charged $5000.00 for one night in their hospital then situation was compounded by NAB refusing to acknowledge liability because of wording on their brochure,to this day neither QBE nor NAB have changed ambigious phrasing or acknowledged that they were in the wrong(QBE did pay the charge for Ship's service)

I used my NAB complimentary insurance for the first time after years of paying a lot for travel insurance. I found out it covered just as much as my previous insurer. I was a bit worried when I had to make a claim but it was fine. It took a while to receive payment as there was more paperwork needed that I thought I had sent.

I was unfortunate enough to have had to use the insurance claim once for an illness on holiday in Thailand. I called the toll free number, and they told me to charge everything to my card then submit the claim when I got home. The full claim was paid within a week of submission - no questions.

In general terms, I think the free insurance (if you qualify) is a good product but watch out for pre existing conditions as there is no cover at all irrespective of how long ago the injury was and even if you no longer have any issues with it. Maybe look at another policy that covers pre existing conditions, it may have a premium loading added, and then rely on the Nab card insurance for everything else.

Holiday travelling from Perth to Melbourne by car and returning by air was pre booked and paid for using NAB Qantas Platinum Amex Card. Believed this qualified for complimentary travel insurance. Had to cancel due to wife's illness. Tried submitting claim for lost flight but was told did not meet eligibility criteria as was not a return flight!
What kind of insurance is that?! Ridiculous!

Travelled to Cambodia and Vietnam in Feb/Mar 2017. Picked up an infection which required treatment at a private clinic in Hanoi. Claiming was easy. Just make sure to send all of the documents that are required. Customer support very helpful.

I am extremely happy with NAB platinum card travel insurance. We were scheduled to take a cruise in January. I cancelled the cruise on the morning we were due to set sail as my sister was terminally ill and consequently passed away. After furnishing QBE with all the relevant documentation required we were given a full refund minus $200.00.

I had to make a claim after loosing a backpack with contents ie camera cosmetics iPad reading glasses sunglasses etc in Paris I reported my claim on the day and made my claim with all the necessary paperwork that any insurance company requires on my return some weeks later and was paid out without no problem at all will be travelling again this year and using the same facility available with my credit card complimentary travel imsurance

The travel insurance through NAB platinum card is completely worthless. I had a flight cancelled by Jetstar for 'mechanical reasons' and made other arrangements. QBE said they did not provide cover for this reason. Really? What do they cover then?? Nowhere is this written in the product disclosure. NAB washes their hands of this but really it is false advertising to say there is attached insurance - because there isn't! Both QBE and NAB are completely useless.

The NAB travel policy attached to your credit card is not one you want to rely on.
We had a laceration that required sutures whilst travelling on cruise. CHUBB initially rejected the claim as they do not cover medical costs incurred within Australia. The cruise boat travelled into international waters and I was required to obtain several letters from P&O to confirm.
After many emails and letters I was reimbursed less the hefty excess!
Beware - last resort insurance!!!

Poor cover, excess to high and claims rejected in first instance