nab travel card
hi.. trying to print out statement too check a recent trip in asia …3.5k put through account, it wont load statements at the nab branch.. and it wont load staments from a brand new desktop...from my nab login account... this isn't the first time plus I had the same problem 18 months ago...when I called it was emailed quickly.. but WHY DO I HALF TOO MAKE THE CALL... AND WHY DO I HALF TOO WRITE THIS REVIEW..GET YOU ACT TOGETHER... NAB..(what are you hiding????) cannot review my account online instantly...
Had all money on traveller card stolen after use
Used the card in Singapore and still had around $500 left on it when I returned to Australia. Forgot about the card for 6 months and when I checked the balance before travelling again it was zero. Checking the transactions I saw that there were nearly 100 transactions of small random amounts being withdrawn from it over the period all showing debits from Apple Sydney Australia, which wouldn't not have been possible to make myself using the traveller card, looking closer I saw that my credit card also had the same transactions that had commence...d around the same time. NAB acknowledged my accounts were hacked and refunded me the amount in full but it took 12 months and numerous calls and emails, difficult to do from overseas due to the time difference. Card has real security issues and exchange rate/fees are a disgrace, would never consider using again. Beware.
Scam. Will be cancelling all nab accounts when I return to Australia
I was advised that this would be a good option for travelling around Europe. I was advised by the teller to make sure I always use the Nab's conversion rate as opposed to the local one. I have come to realise this is due to the fact that they offer a significantly lower rate than the market does, obviously pocketing the profits.
I was also not advised of the horrendous 4% conversion fee that applies when you convert to a non-supported currency. And I did not realise how much I was being charged as the amounts of these fees for some reason do not appear on any transaction statements. Clearly an attempt to hide how much they are ripping you off.
I travelled to Italy and Ireland and had no problems paying for items with the NAB Traveller Card - it was accepted everywhere from ATM's (no extra fees), small shops, supermarkets, small cafes, restaurants etc. It was an easy and convenient way to pay for items and keep track of my expenses. It was great to know I had a back up card in case my primary card got lost or stolen (which didn't happen) and I can keep the remaining funds on the card until my next trip without monthly fees. I could check the balance on my IPad. The downside is the cost of transferring Australian dollars to other currencies.
Easy to use
Travelled to Europe and used the card to withdraw cash in the UK, Ireland, Germany, Croatia and Czech Republic with no problems. Had the NAB app so could check on our balance at any time. Loaded up the card with the pound and Euro and it was all so easy. Exchange rate initially wasn’t great but comparable to other banks. We had some money left when we came home and just transferred across to our debit card. when withdrawing cash overseas just be careful of fees charged by ATMs and stick to the major ones.
Nab travel card is a scam
The fact that they set their own exchange rate is absolutely ridiculous! What a scam. I got a better deal withdrawing the money with my regular nab card ( including the atm fees) because the exchange rate was at least current. What's the point NAB?!? Closing my account asap because of this.
Don't leave home without it
The first time I used the card was in the Netherlands at a Burger King. No problem. I used it extensively in Paris . Never had a problem shopping,buying food of train tickets. Used it in London not an issue. I used again in New York, bought lunch at the airport in Charlotte and used extensively again in New Orleans.
Not good at all
A transaction of US$830 was declined but the money was deducted from my account. It also takes ages to get the deposits from hotel back (I haven't got mine yet, and according to online comments, it takes 30 days). You need to learn all these things before using the traveler card. Otherwise, you will be ripped off.
Closed all my NAB accounts, not just Traveller Card
I used my card overseas on first occasion with no problem. On the second trip, I preloaded sufficient funds to pay for hotel accommodation. Despite the hotel and I both checking the bill was paid in the same currency as I had put on my travel card, I received a paper bank statement from the NAB 3 months later, showing the hotel charges had been deducted in a different currency.
After several phone calls to the NAB, including one that lasted 45mins, and an email on their secure network, I was finally sent a Dispute Form to submit.
I rec...eived a reply the next day saying that as the the dispute had not been submitted within a certain timeframe -75 days of the transaction - the claim was rejected. Despite my not even being aware of the error until 3 months after I returned home, in rejecting the claim I was told to "check your online transaction listing regularly or you may be liable for the loss of any disputed transaction, due to delays in notifying the NAB". In total I have paid over $150 in "currency transaction fees", when I should have been charged none. I also had the equivalent of nearly AUD1000 in a foreign currency on my travel card that I will never use, because the NAB took funds from the wrong currency on my card. So I did the only option then available to me, and closed ALL of my NAB accounts.
Great for travelling abroad
Obtained the NAB travel card as it doesn't have any NAB related ATM fees attached to it and seemed simple enough to use. Travelled to Spain and got money out with ease at both Deutsche Bank and Bankia with 0 local ATM fees, also used it in a few shops no worries.. Will definitely be using the card again in future (as it takes 5 years to expire). The exchange rate I received for buying euros was also the same as purchasing cash.
Total scam, will rip you off with inaccurate loading and offloading rates!!!
Just got a new Nab travellers card, deposited $50 in order to open the account, ok fine. The are two rates when converting currencies. Loading rates (putting money on card) and offloading rates (transferring money off card). There is only a 4% fee if the card is NOT using a supported currency. In my case there are zero fees when converting and transfering EURO to AUD and vice versa. Now here's the shifty crap that nab does to rip you off! They determine they’re own rates and the offloading (selling rate) will always give you less money back the...n the actual current selling rate! meaning you get less money then what the current value is worth! HMMM…I wonder were the missing money goes, well NAB? The current offloading rate as of writing this review determined by Nab is 1 EUR 0.66396 = 1 AUD and converts to $45.11 AUD determined by NAB! The actual currency conversion is 1 EUR = 1.58177 AUD and convert to $47.37 AUD. THIEVES! just outright stealing!!! Keep in mind I have zero fees for converting and transferring currencies! Spoke with Travel Card Provider, they told me Nabs rates are completely determined by Nab! time to find a better Bank!!
Staff lied. Paid conversion to load and conversion to withdraw cash.
Was told by NAB staff these cards are great, sold! But withdrew cash in Europe from an ATM, as directed by the NAB staff and was slugged another conversion fee from Aus$ to Euro when the account already had only Euro on it. Not happy.
Don't do it.....
I got a travelcard with the Nab and transferred $1,000 from my account onto it and it was rejected due to some issue with their system and they took my money anyway and didn't load it to the travelcard. After contacting the NAB I was told it would take 2-3 working days to refund the money into my bank when i was leaving the country in a day. I was too scared to load anymore onto it and just got generic responses from the NAB. This is exactly why the Government needs to do an enquiry into the banking system. They are just crooks.
Lack of security on NAB travel card
Last year used the card successfully in the UK. When visiting Lisbon my wallet was stolen containing my travel card and driver's licence. By the time I cancelled the card (about 2 hours later) over $1000 had been withdrawn from the account. Thieves obviously had access to my PIN as there were no false starts. Turns out all they had to do was ring Customer Service, punch in the travel card number and my date of birth (which was on my licence) and the PIN was automatically relayed to them! Finally got money back when I went through the Financial ...Ombudsman. NAB originally rejected my application. Specifically asked NAB that the security be improved on these cards. Just checked again today, and same automated system in place. Security should not be optional. Pickpockets must be rejoicing!!
Questions & Answers
Has anyone had the worst experience of having a Nab Traveller Card stolen while in Europe and also the thief withdrawing all funds from the card from an ATM without the PIN number being with the card? Need help because Nab claims that no money can be withdrawn unless a pin number is used.
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