Poor follow up response from Naked Foods to delayed delivery
I placed an on line order with Naked Foods on 20th April, and paid over the phone on the 21st April and was advised it should take two days to arrive. When it hadn't arrived weeks later, I launched a missing items claim with Australia Post and also called Naked Foods to inquire what they could do facilitate my claim. They advised they could do the same. In the weeks that followed my item still hadn't arrived so I emailed Naked Foods about receiving a refund as it was clear the item was lost. In spite of their website claim they attend to custom...er emails within 24-48 hours, I had to remind them a second time days later before I finally got a response. Not very satisfactory for an organisation who claims to strive for the best service possible.
Very Polite, Punctual and Helpful
I have been a vegetarian for about 40 years. In South Australia I can't seem to find a store or warehouse locally that stocks basic ingredients for cooking vegetarian or vegan food, such as Textured Vegetable Protein, Nutritional Yeast Flakes, Kombu (packaged Kelp, usually dried), or Gluten Flour. I have found an eBay store that sells some products but with added postage, etc; it becomes very expensive.
We visit Queensland about once a year for a short holiday and as we had one booked for the end of this year, I searched the Internet for suppl...
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