2Naked Wines

Naked Wines

 Verified
2Naked Wines
4.2

2,551 reviews

PositivevsNegative
81% · 2,058444 · 17%
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Return Claim MadeYes · No
Product Quality
1.8
Customer Service
1.4
Shipping
2.3

Reviews

387 reviews
Kym rohan
Kym rohanSydney Surrounds, NSW
 
Product Quality
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Loungecat
LoungecatHunter Region, NSW11 posts
 
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Assad B.
Assad B.
 

Unauthorised use of my money

To Jackie or whom ever is placing orders without my consent I had been reconsidering my membership after the last lots of wine you sent totally all white and not too my taste

I don't authorise you to send me any wine and I would rather select my own or get my money back as previously requested.

Not happy with you. Show details

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CHE
CHE
 

Poor communication

After reading some of the reviews and comparing prices with my local store I decided to make a cancellation request and sent in an email requesting a cancellation, but I ordered at around 9pm. Then the next morning at 9am I called them and they agreed to cancel the order and at 11:30 am get an email saying my wine has been shipped out ? Not exactly too happy with this because I don’t want to be stuck with the wine and they said they can’t do anything and I have to wait for them to arrange collection…. Show details
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Discussed
Discussed15 posts
 

Received a $100 voucher usless

Simple a rip off,I can buy cheaper at choice direct Show details
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Krystel
Krystel
 

Not recommended. Go to Dan Murphy's

First of all, they don't explain the subscription part well when you buy your first case.
Additionally, their delivery service is AWFUL. I just got wine delivered today, I'm at home and I received an email saying it's been delivered. No one rang the doorbell so I went outside and nothing. I went around my complex to find the wine sitting in the sun next to the bins, for anyone to find and steal. The delivery driver didn't even bother trying to locate my building. Just dumped the box and left. What a joke. Do not recommend. Show details
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whines
whines24 posts
 

SCAM ARTISTS, AVOID AT ALL COSTS!!!!

these creatures dont deserve 1 star! they should be put in jail and throw away the key. they do nothing but stall when you try to close your a/c. " i cant find your a/c", "we will get back to you", " we just need some more info", etc etc. i have been trying to get my a/c closed but am getting the run around, big time. no probs finding my a/c to take my money, but cant find it to close the a/c. big on promises but no action. you know the type, all talk, no action! if you managed to delete your a/c please let me know how? i think i need to get my solicitor to send a letter to the ACCC on my behalf exposing these people. AVOID AT ALL COSTS,THE WINE ISNT WORTH DEALING WITH THIS MOB!! Show details
whines
whines  
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finally got my a/c closed and my credit card details removed today. we shall see if its really closed/deleted in future time.

Joshua S.
Joshua S.2 posts
  Verified

If I could give less than one star, I would

Paid my monthly subscription on the understanding the funds accumulate until I’m ready to order my choice of selected wines. One day I arrive home to find a case of wine had been delivered which we did not order. it was more expensive than what we buy, and not the type of wine we like. I contacted naked wines asking them to collect the wine and issue a refund. I have made 5 calls and 6 emails and am still waiting more than 5 weeks later for the wine to be collected and a refund issued. I am continually promised actions (including collection of wine, processing a refund and calls back from a supervisor) none of which have happened. Show details
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Thom53
Thom533 posts
 

Delivery service a shambles

As a member for years and regular purchaser; ordered wine but the last two occasions have been excruciating waits to see if the delivery occurs. As Aramex stated in transit for near two weeks I assume sat in high temperatures and the wine likely spoilt. Naked wines just respond to let them know if you think it tastes off! As I had intended to cellar the wine that comment was a bit wasted. Membership cancelled - metropolitan areas state 2-3 days delivery yet its taking weeks and without any due dates given. Show details
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Very unhappy customer
Very unhappy customerSouth East Queensland, QLD3 posts
 
Very unhappy customer
Very unhappy customer  
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Peter T.
Peter T.Hunter Region, NSW2 posts
 
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998 cooper
998 cooperLakelands2 posts
 
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Massagemisery
Massagemisery2 posts
 

No such voucher

Thank goodness I took heed of the reviews. You get a random $100 voucher from say Kogan or whatever. However, upon redeeming voucher you must buy 12 bottles of wine. The cases are over $100 and you need to pay delivery and remaining costs, say $70 or $50 or what have you. I didn't do this. However, others have and also subsequently get billed for subscription they didn't ask for. The company responds to negative feedback by saying oops you must have clicked membership. THIS IS A SCAM! Don't listen to any bottle shops, wine shops, trust pilot, or any newspaper endorsing them. They should be reported to a consumer website. Thanks very much but no thanks. Show details
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Maria
Maria
 

Good deal to hold your details

The good deal is the voucher only, then they hold your information (including credit card).
You don't have the option to remove your details from their website yourself.
Terrible customer service in the phone call.
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Sue
SueGreater Melbourne (Outer), VIC2 posts
 
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  • ABN: 99154887233

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