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Terrible with refunds
If you place and order they charge quickly but if you return faulty items it takes month. I ordered a co sleeper and it was faulty. I rang the company to get help, lady on the phone said that they products are never faulty and I should better try to read how to assemble it. I have been ordering many times from this business and was shocked about this reaction. I managed to sent that faulty item back and its been already 1 months and I didn’t hear anything from them. So if you have passion to follow up and if you don’t care about money go for th...is company. I personally would not spend my money there anymore. I never seen Australian business like this. My baby is due in 2 weeks and I still don’t have a solution for that faulty Item, I had to buy another co sleeper from another company because I’m scared they would do anything. Also the lady on the phone was so rude she makes me cry instead of being helpful to a pregnant customer. I’m still in shock and also sad about that I loves almost $300 dollars and nobody can help me to get my refund. I also placed an order a month ago not for co sleeper for another item and never received it. I asked via email and nobody replied to me and another $40 gone. Feels like a scam company to me.
Good quality item, but no accountability for errors made
Purchased the Star Kidz Prossimo co-sleeper which is well made and sturdy-no issues there.
Issue is with the online service.
Before we purchased the sleeper we checked the measurements on the Nanny Annie website to ensure it would be compatible with our bed. After measuring, and making sure the measurements checked out (which they did) we made the purchase. After the item arrived, it was not compatible so i enquired with customer service for help. Turned out the measurements they have on the website were incorrect so we were stuck with a sleepe...
Order never arrived
I ordered an item through Nanny Annie Pty Ltd (as listed on paypal) through her sweetelephants online store (same seller) and the item never arrived. I have also not received a response to my enquiry and request for refund. I do will not purchase through Nanny Annie again and would not recommend
Disappointed with my playpen purchase. 10 month old grandson had his hand caught in a slot. The following evening I saw a news report on Nanny Annie playpens being the worst of about half a dozen which were reviewed. I emailed them asking if they would be recalling them, to which they replied that there were no Australian safety standards regarding playpens and that rigorous testings are done on their products.
I ordered this for my baby with eta just before Christmas. However, it was delayed, and we didn't receive it until five days after Christmas. Unfortunately, it was a bit smaller than anticipated (which is probably my fault bc the measurements were provided by the site), and whole playpen moves on our floorboards without a playmat underneath. The design and look was very nice compared to those available in the market.
Not kid friendly
Purchased 3 in 1 high chair in teak after reading positive reviews when compared to other brands.
Pros - easy to assemble, does what it says it does i.e. fits at the table, height is easily adjustable, etc.
Cons - this high chair comes with cushions which have white cushion covers. After a few uses my 2.5 year old dirtied the cushion covers so I removed them and put them in the washing machine on a cold machine wash, after which they shrunk and can no longer be used!!! The chair seat is quite narrow, so doesn't look very comfortable. The teak is very orange in colour.
Appalling Customer Service
I was provided with a tracking number that the courier company has no record of. The online chat staff member from Nanny Annie says that the item has been dispatched, the courier says they have not collected it from Nanny Annie yet. The chat person from Nanny Annie says she will check again with there warehouse then doesn’t bother to come back with an answer.
First and last time customer.
Nanny Annie playpen
I can say Nanny Annie playpen is great quality but the door panel lock is not that secure. My baby unlocks it all the time. The height of playpen is bit low. The playpen is very light.....and not that safe to leave baby unattended from eye sight.
Return policy is a rip off!
I ordered a pram and it arrived fairly quickly which was good. Unfortunately it didn’t suit my needs and I returned it via courier for a refund. BEWARE if you don’t like the product it will cost you a LOT in fees so choose carefully! Unlike other companies you can’t return it for free. Even if it is before the 30 day return period. You’re up for a 15% re stocking fee, 6% fee if you use Afterpay and also shipping costs on top of that! Seems a bit ridiculous to me for a product you don’t want. (Yes I had read this in terms and conditions but I ...still think it’s a rip off! ) They offer store credit but I wouldn’t use it for such a high amount that I’d already paid. Had to do all the chasing for refund and any info if they’d even received the pram. Return policy is rubbish!
Sturdy and looks nice. Seat moves out of place easily though even after tightening screws. Wish there was a removable bar in the middle between legs so baby can't easily try to get out or stand up on the chair. Food easily slides onto baby and onto the seat when baby eat as the tray does not have a "raised wood" part to stop food from sliding when baby is trying to grab food themselves.
Quality not good! Return policy is not fair!
I recommend you not buying anything online from this shop as the product quality is not good as advertised (if you can see it by your real eyes and decide to get it - it’s ok). I have experience buying kid table and chairs, broken first After arrived at door. The plastic is advertised as Heavy Duty but not at all- cheap crap very thin not worth more than $15. How come heavy duty but it’s about 2mm thin, And broken when new. The guy [name removed] offer a return but at my own shipping cost/ I said it’s not fair as I didn’t want to return because...I changed my mind/ I want to return because the product is not good and their advertisement was misleading. By the way I’d better off return this broken thing and never want to deal with this shop again!!!
Awful customer service and product doesn't fit description online
Ordered a Happy Panel playpen for the online description of "easy to assemble" and "portable". It was a nightmare to assemble as parts wouldn't slot together and required extreme force by my husband. Playpen is now a permanent feature on our deck as it won't come apart and we can't add additional parts like is described on the website! We bought additional sections and they are now obsolete. Portable- well yes, My 10 month old daughter can push it across the foam mats and off the edge....not ideal! I complained to the company over a month ago, as their online description doesn't match the product we received- I've heard nothing from them.
- Online store
Pathetic service, unsafe product
The 3 in 1 high chair has had 3 separate parts break on the "5 point safety harness" in less than 10 months, including 2 from a replacement 5 months ago.
Flat out refusal to refund the full faulty product (well within warranty), instead offering to send us more safety harnesses. Yes, the exact same type that has failed us 3 times, resulting in our child falling through the chair, bumping their head on the way down.
Their reason "the high chair is not faulty, the harness is an accessory that we will replace as it is within warranty".
Would you ...
Horrid customer service
Due to a safety concern, we cannot use the 3 in 1 high chair, beautifully crafted, quick delivery, but customer service is hopeless. To attempt and solve the issue, ive literally had to take photos with measurements in them and do the math for the customer service to understand., its beyond a joke.
Not happy with how long it took to post out my item
I made a purchase on the 16 of March and I still haven’t received it delivery shouldn’t take that long as I don’t live far from your wearhouse and the amount you charge for delivery it should be delivered within 3 days max I will not be making another purchase from your site your delivery timing is a joke
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