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Return policy is a rip off!
I ordered a pram and it arrived fairly quickly which was good. Unfortunately it didn’t suit my needs and I returned it via courier for a refund. BEWARE if you don’t like the product it will cost you a LOT in fees so choose carefully! Unlike other companies you can’t return it for free. Even if it is before the 30 day return period. You’re up for a 15% re stocking fee, 6% fee if you use Afterpay and also shipping costs on top of that! Seems a bit ridiculous to me for a product you don’t want. (Yes I had read this in terms and conditions but I ...still think it’s a rip off! ) They offer store credit but I wouldn’t use it for such a high amount that I’d already paid. Had to do all the chasing for refund and any info if they’d even received the pram. Return policy is rubbish!
- Online store
Pathetic service, unsafe product
The 3 in 1 high chair has had 3 separate parts break on the "5 point safety harness" in less than 10 months, including 2 from a replacement 5 months ago.
Flat out refusal to refund the full faulty product (well within warranty), instead offering to send us more safety harnesses. Yes, the exact same type that has failed us 3 times, resulting in our child falling through the chair, bumping their head on the way down.
Their reason "the high chair is not faulty, the harness is an accessory that we will replace as it is within warranty".
Would you ...
Horrid customer service
Due to a safety concern, we cannot use the 3 in 1 high chair, beautifully crafted, quick delivery, but customer service is hopeless. To attempt and solve the issue, ive literally had to take photos with measurements in them and do the math for the customer service to understand., its beyond a joke.
The reviewer stated that an incentive was offered for this review
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