I purchased through their eBay store, product was as described (OEM, non-retail packaging not mentioned though not a big deal), pricing was average (cheap by eBay average helped by eBay discount, average by Google search), delivery was delayed by 2 business days as viewed by item tracking.
disorganised customer service
Bought power boards and extension cord. After a month nothing had arrived. Contacted NAPF. At this stage they were helpful and said they would re-send the power boards but were out of the extension cord I had ordered. I said I would wait for it to arrive. Power boards did arrive. After another month still no extension cord. Over the next three weeks I called them, and each time (at least three times) I was told someone would call me back - they never did. Finally after calling again I was told the value of the extension cord would be refunded t...o my paypal account. After another month the refund still hadn't appeared. At this stage I launched a Paypal complaint. Company emailed me to say cancel the complaint and they would refund the value of the extension cord. I said I unfortunately didn't trust them to make the refund given they hadn't before, so carried on. The result being the full value of my order has been refunded via paypal...which is more than what should be....it should just be the value of the extension cord. As soon as the paypal refund took place I received a new invoice from NAPF - for the FULL value of the order...not value of the order less the value of the extension cord. All this over an $8 extension cord. This organisations disorganisation or arrogance (I'm not sure which) has made a mountain out of mole hill and cost both sides far more value in time than the original order. I will never use them again, and would recommend others don't as service falls apart when things don't go according to plan.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.