Feel liked I was scammed
I went to buy a foundation and have not used Napoleon products before. The girl seemed really helpful and nice offering to get the right match for me. I said it looked too pale but she insisted this was the shade for me. I liked the coverage in the shopping mall lights but outside the foundation looked too pale and even my husband noticed. I went to go back with the unused product to exchange for something else and was told there was nothing they could do. They said I had a full service and I can not change my mind too bad. I will never use them or go back again how horrible. Shame on you guys you should have let me know your policy at point of sale. I did not I was getting a full service I just thought I was just getting nice service
I paid $95 for a full face of make up for my high school formal. The face make up was absolutely terrible! No cheek or nose contour, way too much blush, foundation that did not match my skin tone and was unblended and not enough highlight. The eye makeup was alright, I am studying cosmetology at tafe so I could of done a better job myself (although I wanted to feel special for my formal) it was overall mediocre. The worst part of all of this was the service! I had to wait twenty minutes for the beauty therapist to book my appointment and sat in...the waiting chair on my formal day for thirty and was late to my hair appointment. I am a teenager and I have a better attitude then those girls. The make up that I had to purchase was also low quality. I bought a rainbow palette from them as part of my service and the purple shades are not pigmented at all! If you want an amazing rainbow palette with every shade you could ever think of using them go to Mecca and buy a Morphe 35B palette instead. More practical, better pigment and $40 (I think I don't remember the exact price).
Make up done today for my birthday. Never been so disappointed.
Had my make up done at the Frankston store today for my birthday. Very upset at the result I received. The appointment was rushed especially at the end. Didnt do my eyebrows or any mascara and I had thick concealer
Under both my eyes. Worst make up Ive ever had done.
Special occasion make up very poor
I booked to have my make up done for my engagement party. The finished result was very bad. The lady applied mascara in big lumps from the top down making my lashes flat and lumpy. Then she tried putting on false lashes but couldnt get them to sit right so took them off again. She dropped a big lump of eyeliner on my lower eyelid and left it there until I pointed it out, only used one shade of eyeshadow and virtually no contouring. My face was just plain brown with no definition and flat lashes with big chunks of mascara. I had to go home and redo my makeup myself.
Buyer Beware - Napoleon Perdis Madame Curl Curl Mascara is horrendous to remove. I have lost half my eyelashes.
A nightmare to remove. Water doesn't remove it, as per instructions. Half my eyelashes has gone trying to remove it. Completely unsatisfied. Not sure how it made it to the shelves for purchase.
I went to the Shellharbour Napoleon Perdis to get my makeup done for a special occasion. The makeup application felt super rushed and at the end they were completely sold out of any foundation in my colour, so I was then forced to buy products I did not need. When I got home I had take off the makup and redo it all. I was so disappointed and upset. I never do reviews but I feel I need to share my experience.
This is bad. Can live without it.
I have purchased Madame curl curl mascara. It is extremely difficult to remove without eyelashes. The eyelashes stick together after 2 sec, so you should be super fast when apply. Unhappy. Waste of money.
Love the foundation
The personal trainer serum foundation combined auto pilot radiance boosting primer always has people commenting- and I’m in my 50s! It’s a natural look - not cakey at all. The gold primer is also divine. The free makeup service was amazing and the customer service at Brisbane store is fab.
Pro sponge JOKE FELL APART
Purchased so many products/ brushes from Napoleon and pro sponge broke apart the second time I used it JOKE ! Now there asking were I purchased !! I sent pictures of the broken sponge as it’s like brand new why ask were !! Were they should look after long time customers and replace it!!!! As I said Il send it back to them so they can see it’s brand new!! No wonder Napoleon going down !!!!
So very disappointed with Napoleon Perdis.
So disappointed - I found out at MYER yesterday that Napoleon Perdis’s advanced mineral make up is being discontinued with no replacement and they are totally out of stock. I have been using it for well over 10 years and loved it. The consultant at MYER was so rubbish in not being able to recommend another product that I now think that after 15 plus years of being a loyal Napoleon user that it’s time to say goodbye :(
Terrible Return Policy
I bought products for my daughter thinking she would be thrilled with them. She uses a different brand and was not keen to change saying she had all that I had bought for her. I went to return them two days after the purchase and the girl in the store said that she could not give me my money back but could exchange what I bought for something else. She said that their return policy was clearly printed on the receipt. I said to her, "why wasn't this pointed out to me at the point of sale because it is no good to me after I had bought them in thi...s situation". I will never buy anything from Napoleon Perdis again. I was furious with their policy, just because they print it on the receipt doesn't make it right. Has anyone else been caught out by this kind of terrible customer service within Napoleon Perdis.
Foundation stick changed
I was so happy years ago back in like 2004-2006 roughly with the Look 2 stick foundation and bought it a few times but then to buy it agin recently and it’s a completely different colour!!! Now it has pink undertones and I was told it was the Same as it has always been and wasted $70 on it! I compared it to my old one which has a little bit left in the bottom and it’s totally different! So disappointed as I don’t even spend that much on foundation but I remembered how much I loved it and it was my exact skin tone with warm undertones unlike now it is pinkish
- Verified customer
If I could give zero stars, I would
I will NEVER, and I mean NEVER purchase from them again. Truly disgusting customer service. I purchased something online and it took them 8 business days to dispatch it. In the meantime, I called (they didn't answer), I sent an email, (they didn't respond). Worst company ever!!
Excellent Primer, but only if you can access their website
Excellent primer, nice texture and smell.
My issue with Napolean continues to be their website, every sale so far that they have, I have experienced website issues and it is still ongoing where you cannot place an order, or their website cannot be reached to even place an order. Waste of time and very frustrating. One star because I like the primer.
- Verified customer
Disappointed with make-up artist
I had my make-up applied at one of your retail outlets for my daughters wedding. The appointment was scheduled not walk in so could have been prepared with staff back up. The application was so slap happy I had to remove what little make-up she did apply and then pay another make-up artist to re-do my make-up. So unprofessional. Even after emailing the company to discuss my experience nobody has every contacted me,
Awful company and products
Every foundation has like 4 shades, the concealers literally one. How could any company this is by any means acceptable. Awful products, greasy, cakey mess and super expensive for less than drugstore quality. The brush set was $500 and the brushes shed like crazy and a super scratchy and poor quality. The eyeshadows have no pigmentation and are patchy. The bronzer is orange. Disgusting brand
Consistently bad quality through out the entire line!!
I have had my fair share of experimenting with Napoleon cosmetics over the years. From all my purchases, i have never ever had a good experience or was even partially impressed with anything i bought from Napoleon. There was always an issue whether it is pricing, amount of product or just the quality of the makeup.
I have used 2 foundations, the stick foundation, i bought many years back that was super terrible, and so oily that it made your face look as if you were trenched from running a marathon even before you got the chance to step out...with it. And the china doll foundation, that came in a tube, before i bought this i waited a few years later and thought maybe they got their act together, so i tried it before i bought it, and even then it didn't really impress me or do anything special to my face that made me fall in love with it. I also had a concealer that i purchased around the same time in 2017, it was full coverage though way too expensive for the amount of product i got and it was really oily that it made my mascara smudge onto it, so overall NOT HAPPY JAN!!! I once purchased a holiday brush set from a Napoleon stand, I got home and realized the brushes were synthetic, so naturally i changed my mind after feeling the quality of the brushes I tried to refund them and spoke to head office, explaining how i was talked into buying them and wasn't even aware that they were synthetic, they were extremely rude to me and said that they won't under any circumstances refund products even though they were not opened, which made me completely boycott them since that day. I have also tried multiple eyeshadows, blushes, contour palettes and many lipsticks and glosses, nothing seems to contain enough pigment or do much to my face, hence it was more money down the drain, that i wasted on boring and ridiculously over-priced RUBBISH!
I love the liquid foundation foundation in the ways where it gives me full coverage and smooth skin but I would not recommend wearing it out at night if your thinking of getting photos. It causes terrible flashback! I have one of the medium colours in foundation so it’s not that my foundation is extremely fair, but it turns your whole face white when the flash is applied. Other than that it’s great :)
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Questions & Answers
Has anyone else had a reaction to the Back to black refining scrub? When I bought it the consultant said it was vrry gentle and could be used everyday. Was great for sensitive and dry skin. My skin was feeling dull and dry yesterday so I used the scrub. Afterwards my face was red and sore. Today my skin has started to peel a little around my nose and chin. If anyone has had a similar reaction, what did you do?
I just used the mascara once and all my eye lashes are stumps, going to sue!
Never happened with other brands...
Has anyone else had a severe eye infection as a result of using NP Set eye shadow? I did not believe it was the shadow and went out and bought a new one, and new sponge brushes, only for the same thing to happen again immediately.
Same thing happens to me! At first I had thought it was my sponge brush. Then I bought a new one, just to find out the brush was not the problem. Everytime I try to apply it a little bit on my eyelids, they turn red and flaky skin. Very angry and dissappointed!!!
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