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Reviews

Review distribution

5 star
56
4 star
2
3 star
0
2 star
0
1 star
3

Lachlan

LachlanGreater Melbourne (Outer), VIC

  • 2 reviews

Made the process very smooth and easy

published

Andrew, Monica, Rhys and the team could not have been more helpful during my process of obtaining a home loan + a refinance. They provided options that were suited to my needs, were always in contact and ultimately removed the pain of dealing with lenders. Best yet, they got me a great loan that was well suited to my situation without me having to lift a finger. All information was presented in an easy and transparent format. Both loans were settled without a hitch and I couldn't be happier. I will be recommending Naritas to all my family and friends.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2019
Loan used for:First Home
See all answers

Review collected in partnership with Naritas


Nathan M

Nathan MSydney, NSW

Great product, with options to suit our needs

published

The process ran smoothly without any hidden clauses or costs. We were given options and choose one that suited our specific needs. Help was always close by and service was great.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan Start DateJanuary 2019
Loan used for:Refinancing
See all answers

Review collected in partnership with Naritas


Sane80

Sane80Sydney

  • 2 reviews
  • 1 like

Unpleasant, Unhelpful

published

Naritas has gone downhill since Ana and Chevy left the Company. To say the least, the customer service is terrible and they were non-responsive. Each time I called and asked for Ana or Chevy, I was told that they would return my call or were otherwise busy, only to find out via LinkedIn that they had BOTH quit and we were being strung along! Horrible. Would not recommend to return.

1 comment
Naritas
Andrew N.Naritas
Martyn

MartynSouth East Queensland, QLD

  • 8 reviews
  • 2 likes

Great to deal with - very responsive to queries

published

We refinanced through Naritas and I found Ana really happy to help and responsive to all of our queries. The deal they were able to offer me was better than anything I could find online through my own research.

I'd definitely recommend them and would happily use them again myself.


Ryan

RyanMelbourne

  • Verified customer

Really helpful

published

Naritas helped me with a refinance my existing homeloan and I was so impressed with all the work Ana and Chevy did to help me. They were so good at answering any questions about the process I had, confirming things with the bank and guiding me through the process. Nothing was too difficult and they always got back to me quickly. Couldn't recommend them any more.


Jeremy

JeremySydney

  • Verified customer

Woul highly recommend

published

I tired a few different brokers when deciding on a loan but was so impressed by Ana’s proactivity and genuine interest in her clients that I couldn’t go past Naritas. The team was very responsive and found me a great loan to suit my needs. Very happy and have already recommended them to several friends.


  • Verified customer

A pleasure to work with!

published

The team at Naritas constantly performe at high standard, always putting the customer first. I'll always comeback to use them for all my finance needs.

Review collected in partnership with Naritas


  • Verified customer

Amazing service from Ana and Chevy!

published

Naritas went above and beyond in finding the ideal home loan for our given circumstances. They were patient and thorough in providing advice, and were always available for a chat. It was a very smooth and pleasant experience, and we would not hesitate to contact Naritas again in the future.

Review collected in partnership with Naritas


Dao

DaoMelbourne

  • 3 reviews
  • 8 likes
  • Verified customer

Super happy about Naritas

published

I refinanced and settled new home loan last month with the help from Naritas.

The experience is superb. Ana, Chevy and the team are always there to help, providing timely updates and answer my countless questions. The communication with them is constantly smooth and efficient. Ana even worked extra hours to ensure my application was lodged within the same day I filled out the form as the rate hikes the day after. Absolutely fantastic team and best customer service.

I would definitely go to Naritas again for my future home loan needs, and more than happy to recommend Naritas to my friends and colleagues.

Review collected in partnership with Naritas

Ira C

Ira CSydney

  • Verified customer

Ana is excellent

published

Ana was extremely attentive and prompt at getting back to us in relation to any of our queries. She really went the extra mile to assist us in securing finance at a great rate and we have had no hesitation recommending her to several of our friends.

Review collected in partnership with Naritas


Poptops

PoptopsSydney

  • 7 reviews
  • Verified customer

Highly recommended, best customer service!

published

We would like to take this opportunity to thank the team at Naritas for supporting and guiding us throughout the entire process in the past year, from obtaining multiple preapprovals to finally settling our home. Anastasia and Chevy were extremely knowledgable and helpful with their advice, and they were so patient when dealing with our multitude of questions and requests. I cannot recommend Naritas enough and I have already recommended Naritas to friends who are also in the market to purchase. We will definitely be using Naritas when we refinance our home loan in a couple of years.

Review collected in partnership with Naritas


Dione M

Dione MSydney

  • Verified customer

Ana and the Naritas team are superb

published

Naritas helped us with a mortgage loan and the efficiency and voice of calm throughout the whole process was amazing. We were new to Australia and the buyer process here. Ana always explained each step in detail and ensured we were kept abreast of changes every step of the way, often going above and beyond what was required! We highly recommend Naritas and shall definitely use their services in the future.

Review collected in partnership with Naritas


  • Verified customer

Ana was outstanding

published

The service and dedication by Ana and Chevy were terrific to help me remortgage. They got me the best rates and sound advice on available products to suit my needs

Review collected in partnership with Naritas


  • Verified customer

Amazing service and always helpful

published

Naritas have helped us with 2 mortgage loans now and are always helpful with every step of the way, answering all our questions and always incredibly professional. Recommend their services highly.

Review collected in partnership with Naritas


Tim B

Tim BCanberra

  • 2 reviews
  • 3 likes
  • Verified customer

Made buying my first home easy!

published

Very grateful for the excellent service provided to me by Naritas whilst I was in the process of buying my first home. I had a lot of questions throughout the process and they were all answered quickly and professionally. They made the entire process easy and even gave me a Woolworths gift card! Would absolutely recommend Naritas to anyone thinking about getting a home loan.

Mark B

Mark B

  • 2 reviews
  • Verified customer

Solid advice from choosing mortgage to completion

published

As this was my first purchase in Australia and being very sceptical of the big banks I decided to use Naritas as I wanted to discuss the products on the market and was also interested in the bonus they offered (between 1k - 2k) upon completion for a number of the products. We made an initial application to a lender and this was subsequently held in a massive bank backlog. As we were keen to move in a rising Melbourne market, I spoke to Naritas and we managed to move my application to an alternate lender and got a mortgage offer in 48 hours. A few days after completion, Naritas credited my account with the client bonus. Ana and Andrew were knowledgeable, freindly and responsive throughout the process. Would recommend.

Review collected in partnership with Naritas


  • Verified customer

Very Responsive Service and Highly Recommended

published

We are very happy with the responsive service provided by Naritas especially Ana and Andrew. They provided high quality, approachable, excellent service and along with that got us a great rate for both of our home loans . They were very prompt in answering phone calls and replying to emails. In short, I would like to recommend them to others and approach them again if we ever need any amendments to our home loans.

Review collected in partnership with Naritas


  • Verified customer

Friendly, professional and responsive service

published

Review collected in partnership with Naritas


  • Verified customer

Highly recommended

published

I approached Naritas at the recommendation of one of my workmates who overheard me complaining about the poor service I was getting from Aussie. I had some hesitations owing to previous bad experiences with banks and financial advisors but it quickly became obvious that these guys are good at their job.My emails were promptly answered and any issues (not that there were many) swiftly addressed. A big plus for not making me feel pressured or herded at any stage.
I have already recommended them to others and intend to use them again in the future.

Review collected in partnership with Naritas


Nick C

Nick CCanberra

  • Verified customer

Great Home Loan brokering service

published

Had a really great experience with Naritas (Ana and Chevy in particular) who helped me refinance two home loans. They found a great rate and helped simplify what is otherwise an administratively complex process. Both Chevy and Ana were super responsive to emails and phone calls with frequent updates and follow ups. They also took the time to explain any complex issues or answer my sometimes more convoluted questions.

Moving to the bank they suggested will save me over 40k over the life of the loan, so 100% worth it! Would wholeheartedly recommend Naritas and will approach them again if I ever need to refinance or get another loan.


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